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December 2023 by MOKABBER CHOWDHURY
I have been doing all transactions with this bank for the last 12 years in all accounts. Got a bad employee FAYEE today.she always confusing me. I want to make a case-check. She told me it can't be done. Why? She needs the ID and address of that person in whose name I will make the cash check. I said we live in the same house and the same address. But she refuses to do it. Later she agreed under the pressure of her co-worker. My ID her hand she want my iD.Then there is the new problem that it takes $15 to make a cashcheck?Finally I withdraw cash money I have no way. Wanted to make a check not to carry cash. Had to bring cash. There is nothing to do if someone recognizes or kills someone on the way. I am thinking that I will not do any more transactions in such a bank. So, have I gone the wrong way in the last twelve years?
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October 2023 by june li
The customer service here is terrible! Two ladies in particular, a young black woman and another witch looking one. They treated me like garbage for bringing in coins to deposit. I felt like a criminal. Thank God for a nice young man that rectified the situation and made me feel like I was a valuable customer. So if you want terrible service where the tellers play and throw things at each other… go to this location
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September 2023 by Marlene Davis
It has 4 AMT's right at the front. Quick service for deposit, withdrawal, and transfers.
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September 2023 by Funmilayo Famese-Olajorin
Good staff/customer relationships here. Appointment is required though
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June 2023 by M Z
Every single employee is condescending. It’s like it’s a job requirement. They gang up on the customer with their attitude/comments like other reviews say. Nothing like other boA in the city. Went further down to laurelton chase and it was another world experience. Luckily I don’t have to deal with them often. Perhaps in the future when the area gets gentrified corporate might look into this branch seriously like they did with the ridgewood location.
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June 2023 by Jay S
The bank teller Crystal was VERY RUDE to me when I came in to deposit a check, I made a mistake and said I wanted to cash it instead of deposit it and that caused confusion and she said it wasn’t possible to cash it unless I had the same amount in my account, when I asked for an alternate solution she started LAUGHING and tried to make it a joke with the manager. When I confronted her about the fact that she was laughing and asked her why it was funny she showed no remorse or professionalism on the issue and tried to make it seem like I was such a problem for misunderstanding the terminology. I been going there for almost a year and have seen them be snippy but that woman Crystal needs to check her attitude and take people seriously while also understanding how to deal with mix ups and confusion in a professional manner. Also I have had some off putting experiences with the tellers here. If you want to come here and deal with the tellers be prepared for dismissive behavior, attitude and childlike mannerisms.
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May 2023 by Q
On April 28, I usually have good service here but the lady with the bad bangs/straight wig who sat on the far right of the tellers cashed my check with an attitude and did not provide me with a receipt. When I asked she pointed at my check and repeated the amount back to me and didn't even give me a receipt that I even cashed my check. I said "what???" with an attitude and she gave me a look. I didn't want to start anything but I was very upset about this. Now I don't have any proof that I even cashed this check. I am so disappointed as I always have ok-good service here. She was so unkind and I think she should be fired or quit while she's ahead. Miserable people need to take a break and get a reality check.
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January 2023 by gen
The tellers here are unprofessional and unhelpful, id go the extra mile to avoid this location when needing assistance.
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October 2022 by shehriar islam
The receptionist Michael is a great guy welcoming and kind, help me out a lot I went to 2 other branches they don’t even listen to me, Howard beach and gateway branch.
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August 2022 by Phenomenal Woman868
Tellers wearing masks and make no eye contact when calling the next person in line…has an attitude when asked to identify who is available for service. Also requested that a 90 year old WITH a bank card AND State ID appearing IN PERSON to write down the full SSN on a sticky note pad in order to gain account access when they already have a text feature for account verification available. Need to be more compassionate and accommodating towards seniors. We will take our business elsewhere.
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February 2022 by Tristan Singh
Never answer the phone. It’s honestly disgraceful how pathetic bank of americas customer service is in New York .
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October 2021 by Keisha Weston
The gentleman at the podium filled out a form for me & I didn't have to wait. He was very nice & completed what I needed in a timely manner. Thank you
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May 2021 by Phoebe Scott
I clearly see why the review is horrible they are training people.I am not here for training classes nor do I wanna partake in dealing with someone who has never opened this type of account before.This is very unprofessional and I am contacting corporate about the fact that my time is being abused
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March 2021 by Kathleen Toussaint-Lemo
The Tellers at this location have a very nasty attitude, they need to be retain on how to provide good customer service. Especially one Teller in particular by the name of Karen. Really horrible.
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July 2020 by Camille Douglas
On July 16 , I called to schedule an appointment to open a checking account and savings account at this location for July 20th at 1:30pm. I arrived to my scheduled appointment on time and patiently waited. I understand during these unprecedented times things can be disorderly and run behind but this was ridiculous due to people being assisted before me whilst they never had an appointment .
