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December 2023 by John Hammond
I would like to give a review on one of your employees Sandra B. Sandra B helped me twice this week in regards to a Auto Loan. She was knowledgeable and answered all my questions. She walked me threw all the paperwork taking her time and answering all my question. She was pleasant to talk and a all around nice person. I definitely recommend Sandra B to anyone Looking To do something in regards to MCU. I really hope this gets to the appropriate people. Thank you.
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September 2023 by Christina M.
Precious is amazing! I just secured a city job and made an appointment online to stop in at 9 on a Saturday morning. I got there like 15 minutes early and had to wait. Let me tell you on a weekend I was just getting in a pre-line that started prior to the bank even opening. I got annoyed and decided to wait in my car. 14 minutes later they began to open so I walked right up and they were explaining that the system was down and recommended ATM use. I walked in slowly and was looking around for where to stand when PRECIOUS walked up to me and smiled. That's it that's the whole review. I canNOT stress how important it is for ME to be able to walk into my local bank do my business and move on with my day and be treated with kindness and respect. I look younger than I am by at least 20 years and dress down in pajamas and she STILL did the best job. I was impressed and left happy with my bank account and her service. Phenomenal. She brought me over to the window to make a first time deposit and the teller whose name I cannot recall was also very pleasant. Parking, decent hours, quite, secure, amazing service. I highly recommend.
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September 2023 by Junior Murdock
On Tuesday 9/19/2023 i and my wife went to the MCU branch @ Springfield. We were advised to upload documents for our HELOC. However we could not MSR Dashawn I. and MSR Sandra B. were able the documents they were a lot of documents and Sandra assisted me in creating my SSA account to retrieve my Award letter. We are extremely grateful for their assistance in this stressful situation. We give them 15 out of 10. Good job Springfield branch all the way
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September 2023 by Nadine Graham
Ayanna was very professional and helpful. I worked a twelve hour tour in the ED last night and was very tired. I couldn't be happier t I have her take care of me. I wish I could give her a ten star. Keep up the awesome job you are doing.
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August 2023 by Micah Cooper
Me and my family went in today to open adult accounts with Lauren.J and she was amazing.Very explanatory and descriptive.And great customer service.Would definitely come back and go to her again.
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August 2023 by Terry Calhoun
My experience with Lauren at the MCU office has been professional. she has proven to be efficient, courteous, and proficient. Her knowledge of my issues, has allowed the time that I spent to be quick and complete. She was able to help me and solve the situation. I would recommend working with Lauren whenever I have an issue with MCU.
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July 2023 by Debra Walrond
Yesterday, I did my banking at the Springfield Branch, in Springfield Gardens, NY. I was assisted by one of your branch representatives,Ms. Maleka Christopher. I would be remiss to say how pleasant, knowledgeable, patient and helpful she was with my banking needs. I felt comfortable and at easy with her expertise on showing me how to navigate your new banking app. Ms. Christopher was very due diligent in doing her job. I had to share this with the Branch Manager, Ms. Shaquana Bowles before I left. She needed know of my excellent experience in banking because of her staff member, Ms. Christopher. I also informed Ms. Bowles that it was a great reflection on her as being a due diligent manager in training her staff in customer service. I applaud before of these women for doing their job and setting high standards for their customers. I pray that Administration holds these employees in high regard not only verbally but monetarily. The quality of service I received is the reason for my high rating for this review. MCU please continue to keep up the good work in satisfying your customers to the best of your abilities.A Satisfied and Pleased Customer, Ms. D. Walrond ?
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July 2023 by Rose Toussaint
The assistant manager Steven G was very attentive to me while multitasking. He was very friendly towards all the customers. While I waited a few seconds for my card the music was just right?
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July 2023 by Kiana Newell
I had a surprisingly great experience at the MCU springfield Branch and I have to thank representative Precious Bradley! She was extremely helpful and patient. I had a million banking questions and she took her time and answered every single one. I didn't feel rushed at all and the service was great! She walked me through the entire process from start to finish and made sure I really understood the terms of the loan, the numbers, the interest rate and due dates! I could've have asked for a better experience or better customer service rep. I was hesitant at first but I will most certainly be back to this MCU because of my experience with Precious! Thanks again!
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July 2023 by Devante Hyatt
I want to personally thank the beautiful women named Patricia for helping me open an account at MCU. She made the process super easy and was very informative. Every question I had she answered it. Can’t wait till my next visit.
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June 2023 by lawrence anderson
I would like to thank Patricia from the Springfield branch. She gave me the best help i have ever experienced at mcu. Not meaning to diminish any other employees but Patricia was extremely patient, highly helpful and very informative to me. I came in with a situation that had my mood very low and somehow Patricia made the process of fixing my problem painless and had me leaving very satisfied and in a upbeat mood.
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June 2023 by Rhonda Walker
I am a member who requested an auto loan and the MCU member, Maleka Christopher, was extremely polite, friendly and professional. Throughout the process she remained positive and continued to keep me posted on the situation. Very pleased to have had opportunity to engage with her during the process.
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May 2023 by Tasnim Islam
First time using MCU, and went over to this branch to apply for a personal loan. I worked with Maleka C. She was very professional, courteous, friendly, and knowledgeable. She took the time to answer all my questions, gave prompt updates, and made sure I understood the process throughly. I recommend asking for her if applying for a loan.
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May 2023 by Patrice Laguerre
Sandra Frederic was more than satisfactory in helping me with 2 separate loans.She also advised me with my credit and financial situation.The experience was great she is very caring and helpful.
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May 2023 by Duboney Stewart
I recently became a member of MCU, and my MSR, Ms Princess Moise was very very good, with all my applications, she make sure that every thing was done,. Very vibrant and sweet lady.. thank you for all your help.. And also I want to say thank you Precious for your helping me as well, with all my needs that was needed for my application.. Great job, good team spirit.. ..
