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February 2024 by Pops
I had to give bank one star to get a chance to write this review. The bank gets 0 stars.I use the drive thru ATM and the ATM kept my card because I wasn't able to see my card sticking out of the card receptacle opening, it was poorly lit but the card is oriented differently than most ATM it was 5:30 a.m. on Monday 02/19/24 which was President's Day so the bank was closed. I went to the drive-thru ATM because I'm recovering from RSV. I went to the bank on Tuesday 02/20/24 at 3 pm and the bank had already cut up my credit card per their "policy". The bank cut up my card because according to the teller "it wasn't one of ours". Their policy wasn't posted conspicuously on the ATM or not all and I am a customer of this bank. The teller refused to give me back my cut up bank card at first, but I insisted and threatened legal action if my property wasn't given to me. I left the bank with my cut up card.I'm a 100% disabled Veteran and I wasn't able to retrieve my card due to the bank being closed on President's Day but the bank cut up my card before the end of the bank closing day on the 20th and tried to make it my fault, whatever their policy is, it needs to be disclosed before giving access at the Drive-thru ATM. I will be filing a complaint with NYS Consumer Protection Agency.
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April 2023 by Robbie Mingle
Always had a great experience with this branch and love that it's open on Saturday's...Not everyone can get to or has time during the week.Perfect for some probably most.
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May 2020 by SkyRock
This bank STOLE my money today. I did an ATM deposit of $200 cash into my account. They tried to tell me they have no record of it, but that they are experiencing networking problems. So my $200 is in limbo or just taken . I did choose not to take a receipt because I always trusted this bank. Be very careful people.
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April 2020 by Terry Ackley
I have a checking account and I have always received excellent service.
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April 2020 by Andy Thunders
They closed my account between Thursday and Friday with no warning for no reason, I set up direct deposit to the account and today’s payday and my account is inactive and my card to the account is closed for no reason and my 453 bucks have magically vanished
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November 2019 by Sky Rock
This bank STOLE my money today. I did an ATM deposit of $200 cash into my account. They tried to tell me they have no record of it, but that they are experiencing networking problems. So my $200 is in limbo or just taken . I did choose not to take a receipt because I always trusted this bank. Be very careful people.
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August 2019 by Paula
This bank was very nice when I wanted to exchange American money for Canadian. I do not have an account at this bank, and they still helped me. Thanks!
