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February 2024 by Joe Richardson
I asked M&T to return my deposit on my Secured credit card and turn it into a unsecured credit card and raise my credit line and they told me that it's not the right time for them to do that. I have had this card for 8 months now and have diligently paid my monthly payments ahead of time and haven't missed a payment, I have had a Discover card for a month less than M&T and they returned my deposit and increased my credit line without me even asking them and also sent me a letter of appreciation. M&T has terrible customer service when it comes down to actually listening to and helping the customer! I'm very disappointed and dissatisfied! Terrible business practice!
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November 2023 by Thomas
I walked in here and was looked at like I was a piece of meat by 2 old lady'sI'm going to a different bank
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July 2023 by Cynthia Everetts-Gibbo
A big shout out to Drnise and Dawn at the bank this morning!! Had a problem and had it resolved very professionally and quickly! Very pleased with their service. Kudos to both!
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May 2023 by Mara Gilmartin
Dawn was very nice to me even though I am a dumb college kid who doesn't know how banks work and didn't do things correctly at first. She helped me make my transaction anyways and was very friendly!
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December 2020 by Eva Stiny
This is the best M&T in the area. Always nice and respectful.
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August 2020 by Thomas Morris
Horrible customer service I had a teller shame me Because I have COPD But yet I wore a mask and yet mine was not good enough, yet you can wear a bandana or holy shirt and that's good enough, he made may be used to drive-through Saying the drive threw is for people with medical conditions And then explain to me that my mask must be made of plastic Thank you for singling me out in front of the people inside the branch never again will I come here you've lost my business I hope corporate gets this
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June 2018 by Dave Cottom
These people are nice i do odd transactions here all the time and i dont even have an account here
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November 2017 by Eileen Glaus
I went in with a check from M&T and had a question. The bank teller was very rude to me and talked down to me. She was so rude I had to say" I am sorry I did not know that that's why I came to the bank you dont have to be rude to me." I have never had a positive experience at this M&T branch.
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May 2017 by Mike Gardner
TLDR; M&T doesn't give non-M&T ATM cards back even if it's their fault. Used their ATM at 8 AM on a weekday and it rebooted after I inserted my card (wasn't even able to put my PIN in). Called them at noon on my lunch and was told I could get my card back with photo ID. Went down to get it and they looked at the card and since I wasn't an M&T card, they couldn't give it back. They said it was "captured"... I informed them their ATM rebooted with my card in it. They didn't care the reason why. One bank worker had the M&T policy in their hand they said they could return my card as long I had photo ID (which I did) but another woman (very unfriendly) who wanted to call Corporate to verify since my card was "captured" (which i again pointed out it wasn't "captured"). Corporate said no and since I had already contacted my bank and my bank manager said if they don't give it back, make sure you see them cut it up, I told them to cut it up. The unfriendly woman told me if I had a M&T checking account this wouldn't have happened... I told her I can guarantee there is no chance of me ever having an account there.
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September 2016 by darius evertsz
not professional to order dinner on company time and tell patrons to wait, then get upset when they sit in your cubicle. Sorry you were upset I overheard your order.
