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December 2024 by Samima Habbsa
My dad, sister and I went here to speak to a representative regarding my father’s account. Shana was rude and had an attitude for absolutely no reason the moment we sat down. She didn’t even introduce herself or try to figure out what the issue was, which was clearly that Bank of America’s records are somehow wrong. She kept insisting my dad was not a signer on the account yet he has cards, mail and notices from Bank of America showing this. Her suggestion? Call customer service. Not helpful at all but more importantly terrible mannerisms.
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July 2024 by skr 126
Thank you, Simone
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June 2024 by raj mathura
Special thank you the branch manager for her help today! Very professional very well spoken and knowledgeable. She was able to help me sort out my banking and other financial concerns. I highly recommend, ask for Simone !
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March 2024 by Jenny Tranquil
The wait it more that with appointments!
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July 2023 by janice mclean
I plan on opening an account this week. The comments are old and people do change jobs. I pray the customer service has changed from 1 year or more ago. This branch would be close to home for my banking needs.
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October 2022 by Lauren Ashley H
Banks Manager Kimberly is very kind and professional attentive and professional the staff is friendly and work hard to get you in and out the security guard is polite and helpful 5 stars. Love coming here for help when necessary.
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June 2022 by marcia crosdale
Went to bank of America at 205 St. And Linden Blvd on Wednesday morning went in the bank saw two reps standing a man and a woman. I greeted them by saying good morning. they didn't answer believing that they didn't heard me the first time I said to them again good morning they looked me straight in my face and they never answered me. so I walked away and was going towards the teller's counter both of them started chuckling and was talking about me as if I weren't there I'm a costumer in that bank for years. They were so rude I felt so humiliated on my way out I stopped and told the security guard what happened he was nice he apologized for what I've just been through I mean those two were very rude. I'm 65 yrs old and they treated me as if I was one of their kids. They have no costumer service skills and if they're managerial skills they need to send them to anger management class so rude.
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January 2022 by Lauren Ashley Hooks
Banks Manager Kimberly is very kind and professional attentive and professional the staff is friendly and work hard to get you in and out the security guard is polite and helpful 5 stars. Love coming here for help when necessary.
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January 2022 by Jemmy Ricardo
Kim and the entire staff are incredible. Very professional and always willing to make exceptions when possible. My favorite branch in New York
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December 2021 by Zaheer Clarke
The bank manager Kim is special. Probably the first bank manager I have come across who ensures the bank caters to every client that walks through the door. She is on the frontlines, speaking with clients , assisting them and directing them to her colleagues and ensuring they get good quality service. She is a gem BOA.
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August 2021 by Vickram Chan (Vick)
drive through atm screen doesn’t always work,Plus the atms inside that area smells disgusting needs improvement
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September 2020 by Irma Pringle
Tellers every attentive
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February 2020 by Kamali Sanderson
Talks to long only have 2 people working it takes to long to get things done in this bank
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December 2019 by Diana Pierre
I think a lot of ppl life would be easier if they did online banking. I recently was inquiring about their services and they swiftly took me to the back and addressed my needs. The bank manager Kim is super attentive and knows customers by name. That speaks volumes. Yes the lines get long but ppl need to realize that places are cutting down and can’t hire that many staff. Learn to get direct deposit, deposit Cheques on your phone and use atm. Your life would be easier
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November 2019 by XXXBeastXXX
Talks to long only have 2 people working it takes to long to get things done in this bank
