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March 2024 by Gary Gatens
Chet Holly is a very warm and personal. He is an amazing salesmen and helped me out with not just getting an amazing first mattress for my 3 year old daughter; but Chet brought to our interaction a warmness and a personal human touch that made me truly feel appreciated. Just from meeting Chet for 2 days, I know he truly cares about pleasing people and is great at what he does. I never write these reviews but there is something about Chet that inspired me to go out of my way to make you you guys know he's a true asset to your store!
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March 2024 by Paula Li
Karima help us on the floor place order for a bench. She is very nice, friendly and helpful. We got a great price as well.
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March 2024 by Katie Mccauley
I had some major issues with the delivery of our bedroom furniture and Dana the sales manager was absolutely amazing. She went above and beyond to rectify the situation in a very timely manner.
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March 2024 by Asil Omar
Promised me up to four weeks my couches will come in and now they dragging it up to 12 weeks and probably even more. Don’t promise your customers a date and have it come in wayyyyyyy later!
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March 2024 by ERIKA TORRES
I had purchased a couch in store that was only in stock online. The customer service in store by George was awesome. He helped me place the order very quickly and smooth. I did end up finding a couch online for cheaper and Sean the manager was very helpful and attentive to my problems. I definitely appreciate how the situation was handled and will be coming back if I need anything else for my new appartment!
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March 2024 by Lauren Parisi
I went into Ashley Furniture today and I was greeted by Karima! She was so so helpful and I ended up purchasing my dining room table on the spot. She was the best!!!
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March 2024 by Kristin Machado
My mom and I worked with George at the Staten Island location. He usually works at the Tom's River store but is currently assisting in Staten Island. He was very eager to work with and helped us with everything we needed. We felt very comfortable working with him and could be honest about pricing. He helped us greatly and brought down the prices on items however he could. It was a pleasure working with him today!
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March 2024 by Gabrielle Chirco
Karima was a wonderful saleswoman! She was sincere!
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February 2024 by Danielle Naismith
Great experience! George from Tom’s River was extremely helpful. Made buying easy and enjoyable.
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February 2024 by Norma Jean Adams
We had an excellent experience at Ashley furniture in Richmond Avenue. Dino was attentive and let us explore our options without the “hovering”‘salesman mentality. Gave us a chance to discuss and was very pleasant. Wonderful experience!
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February 2024 by Scott Ferrante
Horrible experience. Unprofessional management Mike. Horrendous delivery personnel. Axel I would not even buy a dog bed from them. Canceled my order. The manager was not happy with my cancellation. Poorly run business
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January 2024 by Maria Ashkinadze
Should’ve read the reviews before coming into THIS location. Not a local resident in SI but decided I’m the area anyways and find some furniture. (Live about 2 hours away) Buying process was super smooth until it got to returning. 3 different surprises. Feels like they just want your business then chopped liver after.1. Ashley’s website says 30 day return but THIS locations policy is different. staff is rude and never disclosed any of that.2. When we were able to return the furniture they told me we would get a refund (I was under the impression it would go to my card) AGAIN nobody told me the steps so they made me go into the store 2 hours away3. I come on a weekend and they tell me they can’t refund me the moneyWaiting to go back and see the next undisclosed surprise. Definitely not the right way to do business and treat customers post delivery
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December 2023 by Amanda Nazi
Absolutely will never buy another couch from Ashley furniture or the protection plan. The couch after only 2 years has completely sunk on the left side. I called the protection plan which I was informed that any normal wear and tear, rips, stains etc would be covered.called and found out normal wear and tear is not covered and have to pay for outside source to fix my couch now. Extremely disappointed in Ashley Furniture as well as Protect All and this is the protection plan company who they source out to.
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December 2023 by Ken
Do not get any warranty as they will not honor their offer. My couch lasted maybe a little over a year and it has been nothing more than a hassle these past few months trying to get them to replace it. Not only that but are also pushing blame on the company who does their insurance in the first place and asking for me to call corporate.
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December 2023 by Mike N
Dino was amazing. Truly a great help for me and my sister to find a new couch. He was a very helpful and very fun man to work with in the hard decisions for a new couch!