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September 2023 by Ricardo Jorge Rodríguez
Good deals worth passing by and giving it a go
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June 2023 by Rafael Zelayandia
Great selections, awesome customer service and friendly staff. It saves me the time to go to Jersey Outlets
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June 2023 by Fer Libe
(Translated by Google) I didn't really like what it has and it didn't seem cheap(Original)No me gustó mucho lo que tiene y no me pareció barato
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November 2022 by Jason Chen
This specific BR factory store would not take back a defective pair of jeans I bought there where the zipper broke after a handful of wears. I’ve never had a pair of jeans from any brand break like that in my entire life besides here. I’ve had holes after years of wear but never a broken zipper like this that quickly. Apparently, a customer is supposed to know that an item is defective without wearing it according to the manager on site. The manager is not aware of their defective merchandise policy and refused an exchange or credit of any sorts.Please visit the BR Factory store in Brooklyn,NY that actually stands by the quality of BR products. The manager there was extremely helpful and understood that the jean zippers aren’t supposed to break off after a handful of wears even past the 30day return policy.
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October 2022 by Rowena Ramdeo
Awesome Customer Service
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September 2022 by Josh Anderson
I accidentally walked into this store believing that I was entering H&M lol Very clean and organized. The staff were keeping themselves busy maintaining the store's high quality. They were very kind and informative. Great prices as well. Larger selection of women's clothing than men's. The cargo pants were wonderful but I needed them in black, which was not available.
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July 2022 by Sandra H.
If I can give no star I would, the customer service is horrible over here. They are so rude and unprofessional for more than one incident. The last time that made me write this review is that I wanted to exchange my online bought item for the size only, they tried to return it and then charge me a different price claiming this is a policy!!! I will not go back to that branch again. Cashier # 3138485 is unprofessional at all and doesn't know how to do her job. They need to train their employees for a better friendly service.
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July 2022 by Raquel Rodriguez August
Great selection and super nice staff
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July 2021 by Dominik D.
Because of its size, it can have a fair number of people and still be spaced out. Since it's on the top floor (until they open the fourth floor later this year) you get pretty good views of Manhattan and Jersey city, from inside the store.
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January 2021 by Tamar
Love this store. Classic, well made clothes. Good prices, esp when on sale. Super friendly staff today.
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November 2019 by Ruth C. Romero
Totally enjoyed shopping at Banana Republic Factory store in Staten Island outlet. They have awesome sale . If you have the Banana/old navy or Gap credit card and a retailmenot code, you get an extra discount from each. ✌?
