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March 2024 by Sky's Mommy
They are the best..
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February 2024 by Jessica T
I always have a goodExperience here. I’ve been going to Banfield since my dachshund was a pup. They know him so well and take care of him even better. The ladies at the front desk are always helpful with scheduling. Dr. Cheng is amazing and is bears go. She calls during and after visits, gives comprehensive updates and. You can tell ahead just really cares. The whole team at Banfield is really great. Thanks for always taking care of my pup!
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February 2024 by Irudini Fleming
Love everything about this place. 10/10
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December 2023 by dee Sacco
Nice staff and Dr Rodriguez came out to speak personally with me regarding my pets health.
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October 2023 by vic rodriguez
Great doctors & nurses there.They do care about pets
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October 2023 by Cleora Clark
Everyone is polite and respectful. They answered all questions. They treated my puppy really well. I would recommend them to all my friends and family.
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September 2023 by giulianeliz
Terrible customer service, my dog went for several visits. The doctor advise us to do some testing and after 2 weeks they don't have any results, while they blame the laboratory. My dog still in pain and very uncomfortable. Never go back again to this pet hospital and cancelling my banfield membership.
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August 2023 by Syd Belores
I brought my cat in on friday. She has Oral cancer so she drools a lot and it makes her front legs and chest get very dirty, very fast. When i picked her up later in the day and brought her home, i noticed that she was completely clean! They didn’t even mention it and it was such a nice surprise for her to be all soft again. The vet team here cares so much about their patients. I’ve been bringing my cats here for the past 16 years and i’ve never had a bad experience with them.
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August 2023 by Lauren T.
The doctors and nurses are great, the receptionists don't seem to understand what they are doing and one has an attitude problem, but otherwise great experience !
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June 2023 by Larissa Coelho
They never answer the phone. I’m still waiting for the results of a bloodwork my dog had and we are instantly placed on hold and no one answers. I tried scheduling a drop off appointment and were told by the receptionist that ‘this is not a daycare. You can’t drop your dog off’. Isn’t this exactly what they advertise in their hold message? We’ve listened to that hold message A LOT by now and I probably know it by heart and they absolutely advertise drop off appointments
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June 2023 by Tim
Do not expect any kind of customer service over the phone. I get that they're a busy clinic, but being on hold for 30 to 40 minutes if anyone even answers at all, is unacceptable. We were supposed to receive test results the day after our visit. Didn't hear anything, called them, no answer, multiple calls over the course of a couple hours. They only pickup to tell you to "hold please".
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April 2023 by Ebony M
Quick and amazing customer service. My kitten loves it there. Always a friendly face and a great experience!*photo for attention. That's my kitten cakes ❤️*
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April 2023 by Suzanne Sap
First time at Banfield Pet Hospital on Forest ave, Staten Island. we went for vaccinations and checkup. I was very happy with how we were treated. My dog, who is a bit nippy with strangers, was amazingly well behaved because of how he was treated and the confidence of the techs and vet. The pricing was great, and the wait rime short.
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April 2023 by dolions Julius
You know is a good place to bring your pets to be treated when there are alot of pet owners waiting patiently to be seen.
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February 2023 by Ricki Stevens
I am so very disappointed in this clinic. Ive worked at veterinary practices in the past so i know it can get crazy and never would we ever, pick up the phone, not say anything and immediately put someone on hold and KEEP THEM ON HOLD FOR 40 MINUTES. Still without picking up the phone and saying something, ANYTHING to a client. So unprofessional. They have no regard for clients obviously. Ill be taking my business to a veterinarian that actually cares about my time and my pet