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March 2024 by Ines Damak
Terrible. Worst service ever , judging customer by looks.
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January 2024 by Tony Palevic
Great Service...i was there to do wire transfer Loreta Abazi Help me Very Professional...Thank you for your help...
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January 2024 by sucuri palevic
Great Service Always
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September 2023 by Jimmy Wong (VIP AUTO NYC)
this place is fantastic, the day we opened up an account there was unusual. there was emergency response from FDNY while we were in the process. the team got us finished in record time ☺️.I would recommend this location because of the fact that they are so committed to giving you a fantastic experience.Best RegardsJimmy Wong
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September 2023 by VIP AUTO “Chuchero World” NYC
this place is fantastic, the day we opened up an account there was unusual. there was emergency response from FDNY while we were in the process. the team got us finished in record time ☺️.I would recommend this location because of the fact that they are so committed to giving you a fantastic experience.Best RegardsJimmy Wong
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September 2023 by Khir Nabil
Good and m Mohammed helping me
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September 2023 by Jimmy “VIP AUTO NYC” Wong
this place is fantastic, the day we opened up an account there was unusual. there was emergency response from FDNY while we were in the process. the team got us finished in record time ☺️.I would recommend this location because of the fact that they are so committed to giving you a fantastic experience.Best RegardsJimmy Wong
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June 2023 by Charles Reilly
Very quick and fast convenient service Thank you BOA,Merrill
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May 2023 by Hope Wright
Glad I read negative reviews so now will go to the branch in Bay Ridge, Brooklyn, bc had wonderful experience there in the past. Can’t stand long bc I’m disabled. Taking two buses bc I’m on Staten Island.
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March 2023 by ermir duka
One of the best branches ,with best customer service ever.The warm welcome from the staff makes the branch special.Lori that helped me was very professional , kind and a very positive person.
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November 2022 by Ilana Adamova
Today I had a meeting with an employee Kira Yakubov. I am grateful to her for taking the time and clear explanation of my situation.
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August 2022 by Ashley Martinez
They don't answer their phone and they don't keep appointments…
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July 2022 by Dominick Nowrocki
One of the worst branches. 6 people on line and one teller, no one comes out of the office to help. It’s every time you come. I have a business account and simply need change and wait over 30 minutes online. There’s tumbleweed blowing through this place.
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January 2022 by Marcel Ahmad
5 for our manager - Kira Yakubov, 1 for the office, so average is 3.Twice I had problems with appointments here. First time I made it by phone for myself, but when I came there I wasn't in the list.Next time was today. My wife had an appointment and she came right at time, with 2 small kids. But her appointment was canceled, because our manager was sick. They forget to tell it for us, but they didn't forget to send us reminder that we have an appointment day before!
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January 2022 by Eli Huang
AVOID Safete.My credit card is getting very old, I can no longer use it at any pos card machine. I stepped into the branch to request a new card. I gave my credit card to her, she first said that she couldn’t read the credit card number, she told me that if I have Bank of American App, I will have to do it through the App. In fact, I could easily read the credit card number from the card, so does the teller next to her. She then said, “you should call the 800 number on the back of the credit card”. I just don’t understand, why couldn’t she help us at the spot. I have requested a new card at the branch before. It looks like she doesn’t want to help us, so I said fine, I’ll call the number.Then I want to pay off my credit card balance with cash, I handed cash to her. She asked me for my ID, but I forgot to bring it. I asked her if a photo copy of my ID is enough. She said no. I tried to explain to her, all I needed to do is give you money, and pay off my balance. Nothing else, I am not trying to withdraw or asking for anything else. She said she will have to ask her manager. I said ok, Please ask your manager. Then she changed her mind, she was like, “no, a picture is not valid for sure, you will have to use ATM”, while she knew that my card is not readable on ATM machine.Overall, we were very unsatisfied with overall experience with her. She gave me a feel that she doesn’t want to help, and the way she talked to us make me feel like she wanted us to get out of branch ASAP.
