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January 2024 by Matthew E.
the first day there they told me the punching bag was being repaired and it would take a month to fix. They also told me there was an extra maintenance fee at twice the price of the membership. I then called them to cancel my membership and the manager told me I was no longer welcome there because I was nasty with the lady who answered the phone and asked to speak with the supervisor.
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July 2023 by Jazmine R.
Oh, 100% this gym is the gym you go to when you know what you're doing it you need the motivation to know what you're doing! It's the best of the best I've been to on Staten Island in terms of great machines and ambiance. The energy of the people that work there is worth coming back to - plus the energy helps you keep moving. I've been going to Intoxx throughout the years and it's definitely that one gym that always gets better. 10/10, oh the manager Bruce is the best. Also, make sure you get the Hawaiian Harvest smoothie, it's the best ENJOY
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July 2022 by Jaclyn S.
Update: The manager apologized and refunded me for my experience. Maybe a manager can call me back if I let them know here! The front desk girl told me that the email to contact a manager is not real from the website. You overcharged my account three times. I've been calling since Friday, and your representatives keep giving me the runaround. Stop withdrawing money from my account! I don't want to be a part of your gym anymore. I've been there for two months, and I'm not a fan of the machismo b******* I have to walk through just walking to the weights and it doesn't feel comfortable. Obviously it doesn't feel comfortable for a good reason, you're not honoring my patronage and you're stealing from me! It should only be $20 a month for three months, and it's only been two. An extra $30 was taken out of my account, plus a yearly maintenance fee. This place is a scam and is not honoring what I signed up for. The front desk is rude and doesn't follow through. I had to cancel my own membership by calling ABC fitness. They couldn't even do me the courtesy of doing it through the front desk. This place is so completely unprofessional. Still no answer from a manager... no apology from the third representative for not following through as a company... Who runs this s*** show?
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May 2022 by Fahad S.
Personal trainer Mike Edwards is hands down the best on Staten Island right now! Followed by Bruce the manager who's always smiling and walking around making sure every costumer is satisfied and happy on their way out! They not only enable you to feel good but make you feel like your at home. I Also can't forget Bianca and Jill, They makes over the top shakes!!!!!
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March 2022 by M J.
Too many young kids who have no idea how to exercise properly and it's become an after school hang out more then a fitness center. The young ones at the counter are also loud, like I could care less who so-and-so was with and why they didn't call you back, they need better etiquette. I've been working out here for about a year because I have clients on the island and it was convenient but Im going to cancel my membership and head over to another gym because it's become a daycare here more then gym. I've seen the reviews on their cancellation policies so this should be interesting.
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March 2022 by Derek L.
This WAS a pretty good gym... In-fact the staff there is friendly and the gym was getting some good upgrades. My experience changed when they started permitting kids this year. High schoolers started to go there as their new hangout after school. I suspect they're middle schoolers too cuz some of them look way too young. There can be several groups of them around the gym at one time. They linger at the machines, they don't put weights back, they destroy things, they're disrespectful, and they pissed all over the locker room floor, and many have no idea WHAT they are doing and get themselves hurt....smh! Why? The company probably thought it was a good way to make extra buck by increasing their clientele. But all they've done is piss off every adult there. We are all tired of it. Alot of us are starting to look for a new place at this point. A shame cuz I really used to like this place.
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February 2022 by Emmy T.
They continued to try to charge me even after I canceled properly. Not sure why they would do this in the age of the internet when I can write a review for all to see. I know reviews make a big impact on which businesses I choose to give my money to.
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November 2021 by Andrea D.
Intoxx fitness tottenvile is not just a gym, but a family. They support their members and encourage them in their goals. Hands down best gym on Staten Island. If you need someplace where you can feel at home and welcomed this is the place for you! I was so afraid of going to the gym when I started, but now it's my second home.
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November 2019 by John C.
If you dont like this gym, or think you'll give it a low rate its simply because you have never went nor dont want to be in a gym. This gym makes you feel like home which is not always the case when it comes to gyms. From everyone in it, especially the employees and most of all the one and only bruce. Bruce is the manager of the club and hypes you up and makes everyone feel at home, most gyms dont give a f*** about you, sorry but its true. Plain& simple english. Theres too much equipment too choose from, from treadmills to elipticals, to dumbells and machines. They also got kettlebells, plenty benches and squat racks. And they got a turf floor and a boxing area. So anyone who says different, come try it out yourself, dont listen to some people who are self conscience about going to a f****** gym
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August 2019 by Abdul W.
I gave them a negative review on google about there old machinery and ripped filthy benches and everything but honestly, I see big change this year they replaced some old equipment repaired benches and a lot better. Temperature is always very well maintained. The staff has never been on my hit list Idk why some people complaining about the staff all staff members are very nice polite and welcoming. I love the way they arrange their classes of yoga, Zumba, dance, HIIT and a lot more even some of the classes are only for ladies which is a very good thing. I love my gym it's close to my house 5 minutes drive so I ain't going nowhere else till I move my house.
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February 2019 by Samantha R.
Bruce gets 5 stars, because he is so accommodating!! Brooke is by far the greatest trainer. Her spin classes are fantastic. They are always upgrading & getting new equipment, plus they have multiple locations. I am very happy here!!
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August 2018 by Warren G.
Great place to work out and very nice people. Good parking and the place is clean. They have a lot of good equipment. The owner is there everyday and is on top of his business so it's a good experience to all.
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June 2018 by Rachael M.
The reason I'm giving only 1 star is because after I cancelled my membership they continued to charge my credit card. I called up the gym to ask why they were still charging me and the woman made up some story how it was a "glitch." It's not a glitch. They will keep charging you in hopes you don't notice. When I originally went in to cancel my membership I was not given a copy of my cancellation notice which I thought was odd. I went back a couple weeks after to ask for a copy in case this exact scenario happened. Which it did. I placed a merchant block on them with my credit card so they cannot charge me anymore.
