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November 2023 by Kartik
Worst rental experience ever. Please try to improve your service.
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November 2023 by Alan Louis Smith, PhD,CI
My main contact, Mohamed, as well as Solomon, were most helpful with my securing a much needed vehicle. They were genuinely concerned with my situation and were able to assist me in a very professional manner.
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November 2023 by Helena Petrikova
The guy at the front desk was very accommodating and friendly, the car was clean and we’ll maintained. Process from beginning to end was seamless! Thank you
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July 2023 by Italo Gutierrez
Ny Family and I was very happy with the quality, performance and price; we enjoyed our vacation and the road trip was great.
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June 2023 by Sebastiana Perez-Moorer
Worst service here. 3rd time here after having weeks of a reservation and they never have cars available.
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April 2023 by King King
Honestly if I can give zero I would like the customer service is horrible specially if you call them like all they care about is over charging you for nothing. Even after you return the rental you should keep your eye out on them cause you will see more and more charges for nothing staaaaaay away and save your money not worth it at all.
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March 2023 by Michael Pitts
Customer service and my personal agent had the highest quality of hospitality and I received the vehicle I requested.ALWAYS A PLEASURE BUDGET
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February 2023 by Nilza Rodriguez
Customer service is friendly, there is parking if you need to park around, my rental options have always been great, clean vehicles, location is next to a hotel. No complaints at all
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January 2023 by Calvin Conner
You can always depend on reliable service when dealing with MO or Salomon.
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December 2022 by Janet Williams
When you call a representative on the phone the day before and ask them if I can rent a car without a license but I have a license driver they shouldn't tell you yes. Yesterday after having to waiting for 2 hours then tell me no when you get ready to pay for the vehicle that they can't rent the car that's horrible after telling you on the phone that they could
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October 2022 by Jackson Howe
Very attentive staff and answered all my questions. The pickup and the drop off were both great experiences. They’re my go to spot in Staten Island
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October 2022 by Kathleen Carter
Mo is the man! Very helpful and knowledgeable with me picking up my rental and again when I called with an issue. He is an asset to your company.
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September 2022 by Anita Morpus
Not the first time we rented from them but surely the last. Rented a car for 4 days while our car was in the shop. First car they give me was dirty inside and only had 3/4 tank of gas. They then switch cars to one that had a full tank of gas.Returned it the night before it was due and told the guy there was some kind of plastic hanging underneath the car. He tells me he is going to take pictures to send it in for service right away. I receive an email about a claim for damage to the front grill 10 minutes after the office closes (an hour and 10 minutes after I dropped it off).Go back this morning to ask him why he didn't inform me when I dropped off the car and was waiting for Uber and he says he did. Although, before that his initial comment was "Don't worry Amex will cover it." It is crystal clear what is going on here. Getting Amex to pay for damage to the car even though I had nothing to do with it. He accused me of hitting something, which I did not. But I also didn't check underneath the car before I pulled out of the lot. Will never rent from them again. Be very careful if you rent from them and would suggest anywhere but them.
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September 2022 by Julie Castelfranco
I have never written a bad review but Budget really dropped the ball here. Budget is the worst rental company. The first car they gave me was very dirty inside & had a flat tire. The replacement car was also really dirty inside, had no valid registration in or on the car and needed maintenance terribly. I didn’t get my security deposit back even though I returned the car in better condition than I got it. And last but not least, they charged me an extra $80 after my rental was done for things I never agreed to or signed for.
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September 2022 by Keith
My wife had a very poor experience with this rental location. The person who she returned the vehicle to gave her inaccurate information, said one thing and did another and then lied about what he had said to her face. If you have to rent from here, be very careful about the pick up and don't just trust them, be very careful in inspecting the car. If you do not have to rent from here, go somewhere else. If I could give 0 stars I would.