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December 2025 by Dorcas Thuku
It was my first Service with Caliber Collision.
Great Service!
Excellent Customer Service!
Keep up the Good Work!
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December 2025 by Marvil Dunbar
Caliber Collision did an excellent job repairing my car and returning it to me promptly, as promised. I received regular updates on the progress of my car. Everyone at the shop was incredibly kind and friendly. I highly recommend Caliber Collision.
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November 2025 by Abby Siegel
The team was terrific. I highly recommend. They were nice, careful, and easy to reach.
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October 2025 by VintageGamer90
It was fantastic. I had to go for a claim with Geico. I would go for my own personal repair. Very good customer service and professional attitudes
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August 2025 by dwrosario7
Excellent service All around. From the assessment to the time my vehicle was returned. Jason continuous follow Ups and updates were greatly appreciated.
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July 2025 by bandotp
DO NOT BRING YOUR CAR TO THIS SHOP – YOU’VE BEEN WARNED
Where do I start?
I was referred to this shop by Progressive after a claim — and that was the worst decision I could’ve made. This place is shady, careless, and does the bare minimum to cover up their own mistakes.
I brought in my BMW M340i with a dented left fender, scraped bumper, cracked lenses on my headlights (not the headlights themselves), and some rim damage. What I got back over the next few months was a nightmare.
They replaced my fully working OEM headlights with cheap aftermarket ones, even though the actual lights were fine and only the lenses were cracked. I was later told by a third party that the bumper appears to be aftermarket too — I strongly believe they swapped out my OEM bumper, which is now not aligned properly and visibly hanging out on both sides. They brushed it off and said it was “normal.”
I went back and forth with them for months — from March 22 to early July — because every single time I picked up the car, something else was either damaged, misaligned, or clearly not repaired properly. It became a cycle: drop off the car, pick it up, notice new issues, and go back again.
I once even smelled liquor on a technician’s breath — that explains a lot.
I eventually had a Progressive rep meet me at the shop. I showed him everything they caused, including:
• Scratches on both fenders that weren’t there before,
• A large scratch on the sunroof glass, and
• The misaligned bumper they tried to pretend was fine.
They made one last attempt to fix things — and of course, it was another half-ass job. They painted over the right fender, which was about 90% better but still had scratches left untouched at the bottom. On the left fender, they painted over a spot I didn’t even mention, and ignored the actual scratches I pointed out.
Now, just a few weeks later, the same scratches are back — in the exact same spots. Either their paint literally wears off after a few rainstorms, or they never painted it at all — just polished or glazed it to make it look “fixed” temporarily.
To top it off, the Progressive agent clearly favored the shop. He told me he works with them regularly — no surprise he downplayed everything.
I gave this shop multiple chances to fix their mistakes, but they always did it halfway. My car came out worse than when it went in — and now I’m left with paint defects, exposed scratches, and the stress of having to fix their mess out of pocket.
Do yourself a favor: STAY AWAY FROM CALIBER COLLISION – STATEN ISLAND.
If this is how they treat a high-end German car, imagine what they’ll do to yours.
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July 2025 by A Boch
Caliber is reliable, informative and on time with their estimate on repairs. Their team is Honest, kind and experts in their field. Nobody better!
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May 2025 by Crystal Smith
Great service and care!!
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May 2025 by Kalili S
These people were so on point .. Constantly kept me updated via text, on the status of my vehicle .. The work done on the car immaculate .. Literally like Brand New ..
Rental Car person was waiting on me after turning in my vehicle to pick up the car rental ..
Topping on the cake is they completely cleaned, scrubbed the interior, which was a completely different job in itself .. That was a HUGE surprise, especially considering I needed a detail ..
They completely saved me time and money …
Thank You Caliber Collision .. I will Def use you guys again, when needed !!!!!!!
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May 2025 by doris oke
Overall, my experience was mixed. The shop staff were professional and kept me well-informed throughout the repair process, which I appreciated. However, the vehicle took significantly longer than the promised time to be ready. While I understand they aimed for a perfect result, the delay was frustrating. When I picked up the car, it wasn’t dirty, but it hadn’t been washed either. The quality of work seems solid, so I might recommend the shop to friends with the caveat about timing.
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March 2025 by Madalina Lungu
Caliber took care of both my car and my daughter’s car (hers had a huge dent on the driver’s side and could not open the door properly), and I couldn’t be happier with the results. The quality of work, the timeliness and the more than fair prices made me recommend Caliber to all my friends and family. The customer service is impeccable and it was a real pleasure to meet Nina.
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March 2025 by Emmanuel Havre
They kept the promise on delivery date, communications were excellent and car was delivered clean inside out
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February 2025 by Gurami Maisuradze
Dont take your car here, they just paint the scratches woth marker, worst place for your car
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February 2025 by Mechelle O
Amazing
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February 2025 by Jesus Vazquez
10 out of 10 service. My car looks like I just drove it out of the dealership. Caliber Collision just gained a lifetime customer.
