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January 2024 by Michelle
The wait time for service is way too long.
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August 2023 by Nuray Mamedova
I’m sad to write this review as it’s my local Chase. I go there frequently and honestly it’s only got worse.Not just bankers being unprofessional and unhelpful (by calling you 4 times to confirm appointment as if they wish you don’t come), but also late all the time to your APPOINTMENT! Last time, in May I waited 30 minutes for MY APPOINTMENT!And banker did not even make an effort to let me know he was being late by serving another client. Also their systems are “down” all the time, so nothing helpful comes out of coming into their branch. Other Chase locations have much better service and bankers who are well educated and know what they are doing. Manager at this location is always “off” and never addresses issues with clients. Finally, don’t recommend. Chase isn’t a bad bank, but this specific location needs good management and better client service.Update:Manager doesn’t know how to do an override in the system, claims to be a professional and fails to update my account. This chase branch is a joke.
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April 2023 by Emanuel Floyd
Unfortunately, I had the displeasure of confirming all of the negative reviews about this chase location. I was just approved for a chase credit card so I went into this branch to open a savings account. Reluctantly, the woman in the first booth called me over to "help" me. She constantly repeated how she was going to help me as fast as possible before her appointment came in. Once she looked at my new account and saw there was an issue with my address she quickly told me there was nothing else that she can do for me. I tried to get more insight on what the issue was and she repeated, "there's nothing else I can do for you". I tried to hold back laughter because I couldn't believe this was the "help" I was getting. Logically speaking, if someone can't assist you then they would say I'm sorry I can't assist you at this time. Nevertheless, after she asked if someone else could assist me and a unanimous no came back, I went outside to my car and called customer service. Not only did they figure out the issue but they helped me open the account all within 10 minutes. Going to this branch is a waste of time unless you're in the mood for terrible service with a side of comedy.
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October 2022 by Anastasiya Asafova
Absolutely worst workers. My grandfather stood in line and stepped out to call my mom. The worker tried kicking him out of the line and told him off. If something like this happens again, I will report to the manager.
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October 2022 by Sean Livingston
I am excited to say that Chase is definitely the best bank ever. I banked with Chase often and I have been satisfied but I recently lost my wallet and a fellow customer took it a Chase in Staten Island and they called to let me know. I am grateful they took the wallet and held it for me because that was extremely helpful. Thanks so much, Trinidad Otero for calling me to let me know.
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August 2022 by Margarita Pinchuk
I made an appointment with Paul June 2 to open an account. but since I am not a citizen he told me I need to bring a lot of paperwork to open an account( tax Id, passport and so on….) I visited another branch and a lady worker just helped me to download Chase app and open an account without this extra useless paperwork. What a shame Richmond branch!!!!! Respect your customers, and hire more professional stuff.
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August 2022 by Anastasiya Shyla
Absolutely worst workers. My grandfather stood in line and stepped out to call my mom. The worker tried kicking him out of the line and told him off. If something like this happens again, I will report to the manager.
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July 2022 by Stanislava Gleyzerman
Stellar Customer Service, a Truly Delightful Experience – Thank YouOn June 10, I stopped by this Chase branch to take care of something. Ana Maiorini took the time to help me and went above and beyond to ensure the precise outcome I was hoping for. Ana, thank you so much for your assistance. Chase is fortunate to have such amazing people.
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June 2022 by Mike dibenedetto
Took days to receive a call back from Anthony Kadziela. Once he finally got back to me he spoke in a very condescending tone, he should not be the guy handling “chase private client”. He disregarded telling me important information regarding fees and balances. Being in a customer facing role and speaking to anyone the way he spoke to me should not be allowed or tolerated…
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May 2022 by dominic destefano
Try to avoid this chase after hours. Once it closes, you only has access to 1 atm or 1 drive up atm. But during hours its decent
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May 2022 by dominic
Try to avoid this chase after hours. Once it closes, you only has access to 1 atm or 1 drive up atm. But during hours its decent
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February 2022 by Joseph Castillo
I was Racial Profiled Today while i tried to take out 5k out of my account. asking ridiculous questions like where my money came from and what not.. um thats none of your business. Love being brown in staten smfh unbelievable. young brown kid cant have his money i guess smfh.. finally gave me my money when i asked what the issue is can i get a manager smh
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January 2022 by xuewei Lin
There are not enough people
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September 2021 by Alona Konstantinovna
What is going on with this location? I’ve been trying to reach at least somebody by calling this branch phone number, but no one even bother to pick up. For 2 weeks! I’ve been calling them for the past two weeks ??♀️??♀️ This is very wrong, no bank should treat customers like this. I’m not the person who likes to complain, but honestly this is ridiculous
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June 2021 by John Chirico
on friday and saturday the days before the long memorial day holiday the outside machine was out of various bills....only had 20 dollar bills in... it was only 12 minutes after the bank closed... so it was never filled... same on saturday... one hour after the bank closed...again only 20s.... machine states it gives 5s 100s 20s but both days only 20's on a long holiday weekend.... had to go inside.... got soaked in the rain..... inside machines had no 5's left..... why call them cash machines.... its is like a slot machines sometimes you get lucky...sometimes not......