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February 2024 by Angela Hiotis
I'm very happy with the customer service, and help with my accounts at this branch, Angela is the most helpful, kind and knowledgeable person from this branch and any other branch I've been to.
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January 2024 by camille
We had an emergency wire transfer we needed to make ASAP, Frank got it done and we were able to close on our home the same day. We truly appreciate the level of care, efficiency, and sense of urgency whenever he handles our banking needs. It gives us a sense of confidence and relief when we encounter these situations. This guy is a star at his job for sure.
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December 2023 by S G
I wish I could give 0 stars. All my money froze the day before Thanksgiving when I am scheduled to pay my deposit on my new home. Instead of increasing the withdraw on MY money, they freeze my card and online access. A day before a holiday. No branches anywhere and calls routed to another state where they barely speak English. Since they lied and assured I could withdraw my money, I'll be filing a complaint and driving 3 hours to take my money out. Thanks for ruining my holiday and holding my money hostage. I almost lost my home because of your incompetence.
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November 2023 by Mahmoud Alsaleh
I have a Citi Bank credit card. I tried to change the due date to match all my other credit cards. They refused my request however, all other banks have accepted my request. Also, I made my payment early. They posted that I had a late payment on Experian. I tried to solve it with the bank. Because I never missed a payment in my life. But they have the worst customer service ever.
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August 2023 by Ilya Burshteyn
Lots of atms, and reasonable parking lot.
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July 2023 by Richard Kim
Frank did a great job. He was quick and precise. He understood my situation and defused it like a pro.
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October 2022 by Exploring with JoJo
Recently, I visited your bank to obtain some paperwork. I was attended with the utmost professional attitude, patience and perfection. Mrs. Yanelsa A Bautista-buck made sure that all my requests were resolved. She made me feel really very comfortable and took care of everything I needed since I had to travel from Philadelphia, PA. I can only say she deserves a raise, she really exceeded my expectations. She went above and beyond, overall providing excellent customer service. I noticed as well as, she acknowledged every customer by name and helped everyone. She is an excellent asset to your institution. I had a wonderful experience at this bank, great job.
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March 2022 by Jhoanna
Recently, I visited your bank to obtain some paperwork. I was attended with the utmost professional attitude, patience and perfection. Mrs. Yanelsa A Bautista-buck made sure that all my requests were resolved. She made me feel really very comfortable and took care of everything I needed since I had to travel from Philadelphia, PA. I can only say she deserves a raise, she really exceeded my expectations. She went above and beyond, overall providing excellent customer service. I noticed as well as, she acknowledged every customer by name and helped everyone. She is an excellent asset to your institution. I had a wonderful experience at this bank, great job.
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January 2022 by Genesis Healthcare United States
I lost my card and had to call in to replace it. It was the day before Christmas Eve and I didn’t have any cash on me with three kids as a single mother. I asked the representative in customer service how can I get cash from my account since the card would take 7-10 days, she said I could just go to the bank branch with my ID. I’ve been to this branch on three occasions and on all three occasions the same thing has happened, they refused to give me access to withdraw funds and asked me to step to the side with absolutely no explanation. The manager there is very clever, he had the audacity to pull me to the side with no explanation as to why I could not withdraw from my account, and then have me sit there for over an hour. To make it even worse this unprofessional gentleman had the audacity to try to have a meeting with a colleague while telling me to wait until he is finished. This is a very discriminatory bank branch and they do not trust anybody that is African-American or colored to go in there. You are held on suspicion immediately on the simple fact of the color of your skin, no other facts. I was able to withdraw funds from my account after one hour and 56 minutes. Thankfully I retained a consumer attorney to guide me through the process of filing a complaint with the office of civil rights. I am very disappointed in this bank branch.
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January 2022 by Anthony F
No dedicated business window, long wait every time you walk in, and tellers seem to be running from this place. Just another example of a big bank mentality that only cares about the bottle line.
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August 2021 by jennifer taranto
I want to say that I do not have a problem with any employee that works in this branch. My problem is the hours that the branch is open. I have accounts in a few other banks and the hours start at 8AM and most days end at 7PM. This is the only bank that doesn't have any hours that fit into a working persons schedule. Opening at 9 means that you cannot go in before work and closing at 4 and 5PM means you cannot get there after work. I strongly believe that they should adjust their hours to include at least some that can fit into working peoples schedules other than a Saturday.
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June 2021 by teresa vasaturo
The worst customer service, my account was hacked and money was taken from my account. It has been over a year and still no resolution.The employees at this branch are incompetent no knows how to handle this matter.
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June 2021 by omar Hassan
Worst customer service ever. Long wait times with employees literally doing nothing but looking at people or watching TV.
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May 2021 by O K
I had great experience in that particular location, I drove from New Jersey because it was the closest brunch to us. I would love to say that Yanelsa Buck helped us tremendously with the issue we have. She was very professional, great attitude and the respect. Highly recommended for your private banking.
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May 2021 by Nena
I had just arrived from out of State and needed a Citibank branch in New Jersey for a cashiers check. I contacted Branch Manager Michael O Odumbo for assistance and he was extremely helpful. He immediately provided me with a few locations in New Jersey, but this location happened to be the closest. A short time later I met with Mr. Odumbo who assisted me with my request. I thank Mr. Odumbo and the teller who assisted for their pleasant service. Great service also need recognition.
