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February 2023 by Anna V.
If I could give this bank branch zero stars I would!!! Terrible customer service. I went in to withdraw $40 using my ID instead of my debit card. After waiting 15 minutes to get to the teller, I was greeted by a teller that asked me several times what I needed to get done. She was clearly new and no one assisted her in service, she took my info and remained seated looking at the screen for 10 minutes. After I repeatedly asked if there was something wrong with my account, another teller assured me that everything was in order. 5 more minutes went by without any interaction, at that point, I requested assistance since it was clear that the teller was struggling to provide me with any information. Her supervisor stepped in without apologizing or even acknowledging me. I requested to close my account on the screen since I had to intend to wait any longer. He asked me if I would like to close my bank account as well. I ended up leaving without the cash I needed. A simple transaction that cost me 30 minutes of my time. I wish that I could take all my funds and leave Citi bank. I hope that all the 10 people who waited behind me received better service and that this review will make a difference.
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October 2022 by ana j.
This bank is terrible. My parents have come here twice to create an account. One time the system was down next time they arrived they mentioned they need an appointment! Why were they not told the first time? They continue to waste their time coming to this location and they are elderly. They are beyond frustrated. This location needs to do better. And why are appointment even still necessary at this time?! Ridiculous And the drive through has not been fixed, people continue to damage their cars on the curb
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June 2020 by Ilona I.
The drive thru window access is horribly constructed when exiting the drive way area. I have damaged all of my rims and this has cost me $500. My father has got stuck in the drive thru area as well and damaged his rims on the car. This area is inconvenient to use and is in need to get reconstructed.
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July 2017 by Moncy Varghese
Its inside the walgreens to the left as you enter. Perfectly placed so that everyone can miss it😊