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December 2023 by Olimpia Tolosa
Access to storage is a breeze not problem at all but it's safe. Need more carts please 3 is not ebough.
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November 2023 by Erin Reed
There's should be an abundance of carts available for the high monthly fee, yet there's never more than 3 for the entire facility. So either you have to wait for someone to bring one back or drag your stuff to your unit by hand.
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November 2023 by God-Bless America
Went to CubeSmart on Wild Avenue on Staten island, NY to inquire about renting a unit. I met with a very nice guy John? He was very professional answered all my questions then took me to see the unit I reserved online This place is very clean, well lit, nice and warm, and even had music playing in the walkways....I signed right away the process was very easy, took only about 5 minutes! Just be aware.... after signing, I inquired about increases in renting the unit. After a great welcoming and eager to sign on, I was informed rates get increased every 6 months to a year forAbout $15 - $20, I was taken back. I then asked at what cap is it he stated there was no cap! Meaning every 6 months the unit you are renting goes up $15-$20 which means your rental will be $30-$40 more every year you keep your items with them! Just think about that for a second...NO CAP on it which means NO LIMITS on which they charge you. I hope this review helps you.
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November 2023 by Maxine Wilde
UPDATE: Lowering my rating. 2 years ago, everything I said was true. Still is. BUT ... now that I'm in, I'm paying almost 3 TIMES what a new customer pays for the same spot. It's not right for existing customers to pay so much more so Cube Smart can attract new customers with artificially low rates. Just not fair. What a great facility! I've used a few self-storage facilities over the years and this is by far the best. It is absolutely spotlessly clean and climate controlled. The building is secure and the customer service is excellent. I wish there were more than five stars to give them. Highly recommended.
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November 2023 by Judy Perez (Irbella)
I have been renting a storage space for over 20 years and hands down. This was the best. I absolutely love this place, very accommodating, excellent customer service, office is open 7 days a week, always spotless. John was exceptional ? and so was the gentleman on Sunday. This will be my storage until I leave Staten Island.
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November 2023 by Lawrence Roxas
There are Burglars who are account holders in Cube Smart Staten Island. There are many victims, and there will be more that will likely be victimized.
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October 2023 by Jose Mendez
John demonstrated exceptional competence and knowledge, providing valuable information. The storage unit consistently maintains a high standard of cleanliness and orderliness. I wholeheartedly endorse this establishment and confidently recommend it to others.
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September 2023 by Mohamed Abouhegab
Cleane safe good works very nice
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August 2023 by james dinallo
always courteous front desk service. the facility is always at appropriate temperature winter or summer. and always clean, very important.
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July 2023 by Tom Wonica
The response to my poor experience was fantastic. Everything is resolved and the facility is so convenient and extremely clean! I would do it again and strongly recommend!*********Thought the online process was smooth until it proved to be all smoke and mirrors. Nothing was as they said it would be. As a matter of fact, the credit card payment cleared shortly after i processed the payment, but guess what still doesnt work...my code to access the facility. That was yesterday morning. I totally dislike being told something that proves to be a lie. If it ain't true, don't say it!! Hopefully the ball doesnt stay on the floor cause they definitely dropped it. Thank goodness the one person working the facility during office hours was helpful, even if i had to wait 15 minutes for her to return. That stunk too.
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July 2023 by Darla Quiten
Trailer parking lot filthy conditions people living there do not go to this place
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June 2023 by Alexis Lewis
Opening at 6am and closing at 10pm.Easy to remember entry codes.Reasonable rates.Clean environment.Lots of Parking
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June 2023 by Paul Marshall
They are expensive. They don’t tell you about the mandatory insurance or the one time fee. Expect to pay double for the first month. Clean facility
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January 2023 by V Francis
I am moving from one outdoor Cubesmart site in NJ to another in NY. Rules changed in NYC, so far as needing a person to be present to check in.
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January 2023 by Lynda Mazurowski
Great customer service when callingFriendly and professional customer service at the storage place.
