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June 2023 by Angelica Padilla
Overall experience rating is one star.Walk-in expect glaring eyes to know what service you want in two seconds. Not to bother to show the menu or speak on options for first time customers. A customer who was kind enough to explain as she's waiting to pay has exciting opinions and endless options to have, if interested I was looking forward to it. Employees' energy should've been the same, but not in the slightest did they match her hospitality. I explained I wanted something that doesn't chip easily and isn't long; I had photos on Pinterest to show my interest and help to choose the best one. They chose for me filling which I had not known their method was abrasive. The experience was not comfortable to sit in and to nail filed to point my right pinky skin was bruised, I stood by maintaining composure not to fret on any mistake or pain felt. I figured this was the process of a normal nail manicure. I was wrong. They had a UV light electric nail dryer, that was on a high intensity setting that it almost felt physically impossible to keep the nails under for even three seconds, I'm already pulling my hand out from under it. I was told it would only burn for a few minutes, but eventually cool down. Pain, pain, go away, I thought to myself, this can't be the pampering experience people mention when they think of ways to groom and treat themselves. As I waited, I spoke about my career choice as a cook, I was not allowed to have any polish on nails and I chose a job that had benefits to help career development. After some time being on maternity leave, I haven't found the time to treat myself caring for my newborn. No empathy in her eyes, subtle bickering between employees listening and judgment was called out in English and Chinese as the gossip roaming around the room she began to close up shop. I asked her how long it would last and how much by then she was going to charge me without telling me. After I asked she stared at me as if it was not the appropriate thing to ask for after the service. I told her to add a tip for 20, although service was not up to par, I still appreciate the hard work done, it was a beautiful design. After some days have passed, I experienced some tingly sensation through my fingers and went away after a while I was worried it wouldn't go away. I came back to have them removed and the process again was not comfortable and the first thing the lady said to me was can I afford it after telling her I just want a simple nail polish color, no filing this time. She said in a condescending tone, "Can you afford it?" She noticed she said it in English and dropped her head, as if oops did I say that out loud moment and continued in Chinese, with no shame or curiosity as to why I didn't want the filing. I had no comment, not worth my time to justify values, when we all have different ideas on what success looks like, perhaps it's not asking how much the bill is after service to her.Prices are not fixed. if you add a tip, they charge you more than what you expect from basic addition.I've read mixed reviews on google, no different than my own personal experience; you'll have to see for yourself. What works for you may not work for others. I personally wouldn't recommend it because you're going to the nail salon to get your nails professionally done in an unprofessional environment. As a cook, we always have to uphold the highest standard, after getting my food handlers/sanitation license, you learn a lot about germs, this applies to everyday living, hygienic and sanitized frequently, you learn all this and more to keep people safe and delighted to come again and gain clientele.One star review is not based on a pretty design, but how it's executed. Anyone paying for a service there is a standard to be met. You may get your nails done at home or buy press-ons (Glamnetic Nails - highly recommend), however what am I going to you for, to pay a premium price to feel uncomfortable, unwelcomed, belittled, bruised nail bedding, and
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July 2022 by Alisha M.
this Nail salon was not bad but at the end they told me they charge 6.00 more for using card, they could of said that knowing I was new there , when I walked in the door. To me that's taking advantage of a customer and for that, that is why they are getting one star. There are plenty of other nail places, that do not charge for using credit card. On top of that the massage chairs were too rough and look outdated, the next day my back was hurting. will never go there again ! glad it was only once!
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June 2022 by Lisa Gardella
Not a friendly salon at all ! The owner never smiles ! Every time I went there the prices were always different ! And never said anything till you were done ! Also had gotten fungus on my toes ! So I stop going back !
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May 2022 by Dina L.
This place is the best. Clean and nice people. Great manicures that last and last. Awesome designs too
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October 2021 by Clara E. G.
Everyone here is very rude and unprofessional, I don't understand how people continue coming here?! They have no manners, not one person. They all have nasty attitudes!!!
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March 2021 by Christy G.
Everyone makes mistakes. That's not the issue. The issue was HOW many mistakes were made and the RIDICULOUSLY RUDE treatment I received for no reason! I booked an appointment before work. The issues were: my nails were not filed to the shape I requested, my nails are uneven, my cuticles were cut in three areas so much so the nail serums BURNED, then once applied the SNS had numerous bumps and was uneven, lastly after only a few days the bottom of the powder is rising up and everytime I brush or wash my hair it gets caught in the gap and pulls. EVERYTIME. I waited until I was paying to see if a concession would be provided because she had noticed some of her mistakes during the job and had added more time trying to fix them. She did not. So I asked and the woman in charge overheard me saying "well what about the manicure it doesn't look nice." I showed her my hands and pointed out a few issues, but it was pretty clear because she immediately started scolding the worker. After a whole back and forth between them the boss snappily said sit here next to me, indicating (I guess psychically bc she never verbalized) that once finished with her customer she would work on me. However not only were my fingers completely SORE but I also had to go to work! I said no I'm sorry I've been here two hours I don't have time. She snapped at me. Well the powder is $40! What do you want me to do?! I calmly said ok but the job was not finished correctly and I'm not paying $40. She yelled at the worker again who now was pushing up toward me and she said sit at my station then! I will take it off. I said no I cannot I don't have time. Then the boss woman was like come back tomorrow!! I said excuse me but I'm paying for a service and I've been here over two hours now I don't think it's fair for me to have come back on my time. So their resolution was to take off $5 and suck their teeth when I asked to pay electronically. Mind you I've been here numerous times before and I'm generally a polite person. Also, let's not forget how they were illegally open during quarantine and we supported them. We also pay underhanded to venmo by not mentioning what it's for....the least they could do is be polite to their loyal customers! There are so many nail salons on this island and there was zero reason to behave this way. I will NOT be returning ever!
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November 2020 by Christina Monaco
Ive been going to lisa for 10years now! The best nail technician ever. My nails never break, and last for a whole month! I definitely recommend call to make an appointment with Lisa. She is amazing and always makes sure her customers are happy.
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November 2020 by Denise Tucciarone
I always recieve the most courteous service anyone can hope for. Its always a pleasure to go there
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October 2020 by Connie P.
I love this place! The nails come out beautiful and great pedicures. The owner is sweet just a little bland but hey we go there for their skills, right? Lol she is sweet though. Try them out, I think you would be happy!! ( need filling please excuse my pic)
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March 2020 by Anastasia Domenech
I’ve only been to this salon 2 or 3 times before the fire unfortunately happened. But once they newly renovated, I’ve been going frequently and have always been satisfied with the service, cleanliness and quality of their work. Both my mom and I always go routinely for our fill-in’s and I would recommend this place to anyone in the area! I would also recommend calling to make an appointment, or just calling ahead of time, especially during evening times and Friday's - Sunday’s to ensure your ability to be promptly taken care of!
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January 2020 by Emely E.
They've been open for 2 months and I'm glad I found them! I'm still staring at my nails 5 days after getting them done.
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October 2019 by Ornela D.
Love going here for my manicures and pedicures! The staff is friendly and accommodating! The atmosphere is calm!! The prices were fair and they made my short nails look fabulous. I definitely recommend them for quick, quality service!!
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October 2019 by Vera D.
I've been going here for the past 3 years and I've never been let down. My nails are always so perfect. The ladies are so sweet and work carefully and quickly. This is my favorite spot on the island by far!
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September 2019 by Cheryl H.
They just reopened last week after a fire closed them down for months. Was super happy. Always got a nice mani pedi in the past. Today, after 3 hours in the shop, i got home and my gel polish is peeling off. I asked for a fill in. No one there knew what i was talking about. My sister was with me, getting the same thing. No one there could speak any English. They pulled out a few jars and showed them to me, asking what i wanted. I tried to explain...brush dipped in liquid, then in powder, than shaped onto nail. I even pulled up a youtube video. Nope. I got something brushed on my nail and then they dipped my nail into the powder. I figured ok, why not...maybe a new technique. Two coats of the powder dip. More coats of clear liquid. Lots of filing and sanding...then, finally, the gel polish. It took forever. Home for a few hours, watching tv, and the polish is bubbling off my nails. So three hours for a mani pedi, $80 in the trash, and crappy nails that I have to go get redone somewhere else. My sister ended up getting what we think is light concept. Again, not what we asked for or wanted...A regular acrylic fill in! I'm sorry too...I loved them before the fire. Too bad. I'm not sure if its new owners but it went FAR downhill. Even the pedi girls acted like we were inconveniencing them. Too many options in Staten Island to deal with this kind of product and service.
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June 2019 by Brian Yi
Good luck to the employees. Sorry to hear about the fire that started. I'm glad no one was hurt.
