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March 2025 by Stephanie Walker
I am truly dissatisfied with my experience, renting a vehicle from enterprise on Richmond Terrace. This was my first time renting a vehicle through this company and the vehicle smelled like DRUGS. Let me rewind the African-American worker with glasses asked me what type of vehicle was. I looking to rent and I replied a SUV. He then takes me straight to this Hyundai and the windows were down. I asked why were the windows down in this type of weather, but the subject got changed. Honestly, I should have listened to my first instant, but I didn’t. A couple of minutes into our conversation I brought it up again, but once again the question was never answered. At this point I just wanted to leave I got in the vehicle For about 20 seconds and with The windows down it smelled like outside. On the drive home, I left the windows down, not thinking anything of it. But the next day when I got in the car, it smelled like weed. I personally do not smoke and the smell was horrendous. It was so bad my boss was questioning me, and I had to reassure her that I do not smoke or take any type of DRUGS. For days, I was cleaning the seats as well as the floor to try to get the smell out. I did not want them to think that it was me smoking even though I knew deep down inside they knew the car smelled like weed. It is truly ridiculous that they would allow someone to rent a vehicle, knowing it smelt like DRUGS. If I am ever to rent a vehicle from enterprise, it will definitely not be from this location. When I did get back to the site and returned the vehicle, I explained to one of the employees, my concerns and what I endured for that week and he gave me $45 off my rental. He did let me know that next time I should call and they would switched out the car.
Please don’t get me started with the safety features on that car as well. I almost got rear ended three times because the car decided to stop in the middle of traffic. Wherever they got that car from they need to return it or sell it to the highest bidder.
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March 2025 by Maurice Hernandez
Very dissatisfied with my experience. I rented a 8 passenger vehicle from Staten Island location 5 days prior. I went to pick up the vehicle and it was t available. The manager was able to secure me a vehicle but in Brooklyn. I had to drive the next morning to pick it up the day of a funeral which is why I rent the vehicle. I was forced to pay tolls both ways, to pick up the vehicle and then again to go to New Jersey by coming back through Staten Island. Not only was the Chevy Suburban dirty on the outside it wasn’t vacuumed well on the inside. Probably will not rent again from Enterprise.
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February 2025 by Joseph LoCascio
As long as you show up in person you’re good. If you try calling them for anything it’s horrendous. Apparently nobody answers the phone
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February 2025 by 123
I did not like how I was treated the registration after 3 days I had the car was no good they called me in and wanted the car back and I had to drive far away to bring the car back to them and I asked for a full size they gave me a small car
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January 2025 by J
From start to finish this was a terrible experience put me in a ran down car had to switch overcharge then on top of it hold deposit with barley a explanation go anywhere but here for your rental cars
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December 2024 by max Bergen
Friendly staff, but terrible choice of cars, the lot was empty, the credit owed was less then what they charged me and made up some dumb reason why I got less credit back. In gmhold for 39min for a pick up at a mechanic shop as part of an insurance perk, never showed up
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December 2024 by hanylawndy Attia
Bad service
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September 2024 by Aaron Crawford
If you want to keep your Sanity, please, please, please DO NOT rent from them. First off, the customer service is horrible I was there for 2 hrs waiting to get a vehicle. The vehicle I requested ( Suburban) because I am very tall was all reserved for people little above 5 feet. They kept trying to push me into a minivan, then wanted me to get into a Nissan that was so filthy that by me looking at it I felt like something was crawling on me. Wound up having to walk 2.3 miles back to my house.
DO NOT GO THERE YOU'RE BETTER OFF GOING TO THE ONE ON BAY ST. BETTER SELECTION AND CUSTOMER SERVICE IS ON POINT!
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September 2024 by Rebecca O
I reserved my car a week in advance to be told when I arrived its first come, first serve. I was told that although you request a car online there is no guarantee it will be there when you want to pick it up. I spent four hours in this place . I recommend picking up your car a day before if you have plans to travel. I had to switch my car out because the gave me a car with a slow leak in the tire. Luckily, I was leaving the next day so I was able to notice the tire was losing air.
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August 2024 by R M
Been working on some billing issues without resolvement
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August 2024 by mario rodriguez
Very good place to rent comfortable cars to drive in and out of the city, although a little expensive.
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June 2024 by Sanaa Dar
They have poor quality cards that 80% stop working in the middle of highway
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June 2024 by Angelo Maiorana
I'm really mad that I have to give it to leave a remark.The worst terrible list inconsiderate.Confirm me on staten island
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May 2024 by Avi Feinstein
Definitely the most busy Enterprise on the Island. Lots of staff. Lots of cars. Things run very smoothly. A bigger lot would make it easier to pull in and out but you can't have everything.
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May 2024 by Malcolm Hayes
They work with you but if you're renting a car using a different state driver's license then you MUST pay with a C.C. whose ever name is on the card has to be the renter. Other than that, they have the best cars available. $100 cheaper to rent on weekends.
