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March 2024 by John B.
DO NOT go to this place for anything. They are the worst place you can go to on the island. Unprofessional liars that will find something wrong with your vehicle at any cost to you. Firestone used to be a reputable company but this dump ruined them for me. I wouldn't let these crooks put air in my tire. Go anywhere else for tires or service.
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February 2024 by Gregory Ferraioli
Slow and don't give a damn how long you wait! 4 hrs for a oil change ,also prices are not comparable to any shop ,what a mistake I made coming here. If you don't have all day to wait don't go there .
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February 2024 by Malak Afana
I used to like firestone before but now I don't advise anyone to go there. I have Honda, I take my car always to their store for oil change and maintenance inspection. No one of their mechanics mentioned that my Honda transmission fluid needs to be changed! ? As a consequence, my transmission was broken and needed to be replaced ?. I was really upset that for years I have been going to your store for maintenance inspection and no one mentioned that my transmission fluid was low!!!!!! Or even suggested that it should be inspected. My knowledge in cars is so limited but thanks to them, now I have to learn on my own.I am really disappointed because of their unprofessional service.
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February 2024 by Lupita G
This location was busy but they were able to service my vehicle in a timely manner. I would recommend any one to come get their vehicles serviced at this location.
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January 2024 by Ira Kaiser
When I came in, the manager knew exactly what I was talking about. He had the parts in stock, and the work was done in the time expected.
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January 2024 by Gerard Andrews
Service was prompt and professional.
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January 2024 by Lisa Scallo
Changed two tire that I bought somewhere else had them install them got charged over two hundred dollars. Then another customer did the same and they installed his new tires on the back when he told them he wanted the tires in the front
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January 2024 by Zay Zay
The customer service at this location is terrible. The employees are dishonest and do not honor their contracts with customers. Avoid as there are multiple better auto care providers in the area.
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January 2024 by Anita Warner
Brought our car in because it was shaking and the traction light and engine light came on while driving on the highway. They informed us that they would have to do an engine diagnostic test. They then told us that it would need a cabin and an engine air filter, Valve cover gasket , and a spark plug replacement with fuel system cleaning. It also needed to replace the ignition coil because it was covered in oil. While they were finishing up the car, my husband went there to check and they said that everything that they had done is better than the condition the car came in. I went to pick up the car and it’s still was shaking, and as she drove away, the engine light and traction light came on. It seemed like the car was worse than when we brought it in. We then went back to speak to the manager and then he informed us that we probably need a new engine. We feel that the tuneup and everything else that was done should have not been done because they couldn’t fix the engine. We paid $1368.
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January 2024 by Oleg Shyputa
Made an appointment for 9:30 on weekday for oil change and inspection. Three hours later it is still not done. They promised 1 hour tops
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January 2024 by Anton Kavaryants
This place has good deals, and they have a deal where you get unlimited wheel alignments for the life of your car for a great price
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January 2024 by sal marino
Way understaffed. I had an appointment and 4 hours later I’m still here for oil change, tire rotation and inspection.
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January 2024 by Thomas Micol
These people are just straight up Crooks purchased tires from a online store ( Ebay) like I always do .this time I purchased the installment of the tire . So on completing they wanted a additional $ 230 dollar to install 2 tires the 2 tires were payed for the installation was payed for but yet they wouldn't give my wife's car back till she payed I can't see this business staying around to long
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January 2024 by Angela C.
I've been using Firestone on Hylan Blvd. (store 020486) since i moved here 9 years ago. Service and staff were always friendly and accommodating. Now I set up an appointment for 4:00 for an oil change, was told by the service advisor named Linden that it would take an hour. That was ok, but when I returned in an hour, the car was still in a parking spot. I though maybe it was done, but when I asked Linden said it would be next. Then I wait 20 minutes, walked outside to see that no one is working on my car. so I tell Linden that I want my car now and he says the mechanic went to the bathroom. So i told him he shouldn't bullshit people like that, and he started with crap that I didnt respect him. I told him their service has been going down for the past few years and I won't be back!!!
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December 2023 by Colin Thompson
Great service polite staff even when short staff. Job resolved car all ok.
