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February 2024 by Maddie B
The key cards they gave us were not working when we tried to get into our rooms. They tried to make us download an app and that also didn't work either. We were waiting for 20+ minutes outside of our door waiting for staff to come help us. We called the front desk multiple times and they kept telling us to keep trying to get in. Not happy with this hotel and we have only been here for 45 minutes.
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February 2024 by Josette Arsenec
Quiet and clean and staff was very professional and
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January 2024 by Brandon Collins
Great place to stay. Pet friendly. Safe and convenient location.
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January 2024 by Daniyl Sobchenko
When I read the reviews, I was mixed but it was still a Hampton Inn. Ultimately, without too much surprise, it is a hotel that meets the expectations of a Hampton Inn. It was clean with very comfortable beds, with a large, larger than average standard room. It was also well decorated with a large comfortable dining room and the lunch was good! The only thing missing from this hotel is a swimming pool
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January 2024 by john fanning
Hotel was just OK. Service was good but there were some big negatives. Extremely noisy and constant door slamming. Also, room temperture was an issue.The thermostat was non functional, totally blank. Too hot at night, too cold in the morning. Totally unsatisfactory. One last negative, comforter was very low end. For $186, not a good value at all. Not recommended, I expect more out of a Hilton property. Very disappointingRooms: Bathroom was on the small side but bathroom size was roomyFood & drinks: N/aNoteworthy details: Very noisy. Doors slamming all night long. Very unpleasant experience. Did not sleep at all.
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January 2024 by R T
Spend 5 days at the end of the year, room 318. Musty odor throughout the stay, bathroom fan never worked. Reported it to front desk nobody bothered to fix them. The biggest issue was the Ac/heater it wouldn't work on low fan, only on medium and high which was extremely loud and it would stop even though the set temp had passed. The heater had a mind of its own, would not work most of the time. Very disappointing cuz it was cold and I had little kids in the room. Breakfast and location was good. Not the best experience for the price paid!
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January 2024 by steve h
Stayed at the sold-out Hampton Inn on Christmas 2023. Surprisingly, there was ample parking available when I came to check in around 930PM.I had chosen my room earlier in the day via the Hilton app, but the electronic key wasn't working, and we had to check in at the front desk. We were greeted very warmly by the front desk clerk, and he programmed us a set of room cards.I am not sure if it is just this Hampton Inn, but there is no traditional bathroom door, it is a barn door, yes, the ones that you slide. I've stayed here a few times, and every room has these horrible doors. Why? Whoever designed this needs to go back to basics ?On this stay, we noticed that the shampoo, conditioner, etc...were not Neutrogena products that we love.The bed, pillows, and sheets were all very good, comfy.The towels in the bathroom have seen better days and could use a refresh soon.The next morning at breakfast, typical Hampton Inn spread, nothing bad...the breakfast area is just way too small if it is sold out and it showed. It was so crowded that many customers were taking their breakfast up to their rooms to eat.I enjoy coming to this Hampton Inn due to the cleanliness and location but have noticed the prices are steadily rising up, like everything else.
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January 2024 by Adam B
Waffle makers were unavailable for use. I’ve stayed at many Hampton inns and this is the first time I have ever seen this.
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January 2024 by helen DiPietro
Stayed here 4 days 3nights in Jan 2024. Hilton Honors member. Missed out on bonus points for use of digital key as the keys were not yet programmed. Front desk told me it was Hilton Problem. Hilton told me it was hotel issue. When I spoke to Asst Mgr. He told me the wing was new (5 years ago) and manager had not yet programmed it. Also had problems with thermostat, the wall one did not work. Had to use controls on the hvac unit. The light switches and outlets would also work at will. Woke up several times when my cpap stopped working to outlet out of commission. The "new" wing needs help. Otherwise like the location. We stayed here because our go-to Hilton Garden Inn across the parking lot was full.
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December 2023 by Samantha Pacc
Front desk staff was great, bed was comfy and the breakfast had everything!!Wonderful stay!
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December 2023 by Anthony Mascolo
Clean. Friendly. Great breakfast. Hot coffee all day. Quiet. Great place to stay in Staten Island. Easy to get to NY and NJ.
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December 2023 by Nikki C
Bathrooms need updating and there was a strange mango smell throughout the room which aggravated my allergies. The beds were comfortable. The lobby was decorated beautifully for the holidays which I thoroughly enjoyed.
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October 2023 by Lee Rossman
Stayed here before a cruise out of Manhattan which was a little ambitious. Hotel was great - clean, good rooms, friendly staff, the usual. Got free parking there for the duration of the cruise which was amazing. Seems like a pretty safe spot.If you need to rely on the SI ferry, Ubers from here aren't the cheapest. Averaged probably $30 plus tip which added up quickly. Obviously not the hotel's fault but just putting the info out there. If you leave for Manhattan in the morning to stay through the evening and then utilize the subway, it's not bad and you'll still save yourself a good bit by staying here.I didn't think the transportation bit was enough of a hassle that it would keep me away - just be money/time smart. We'll be back on our next trip.
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October 2023 by Josh Zambrano
Came here with the family for Labor Day weekend, it’s a pretty decent hotel if you’re looking for an affordable stay for visiting New York! We didn’t have any issues with booking rooms or the room itself, unlike our previous experiences at other hotels in this area. The breakfasts were good as well, and the staff is great too. Would recommend to families planning to stay for a weekend in this area!
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October 2023 by Michelle A
Although we were here for a funeral, the hotel was so nice we took pictures,talked laugh and enjoy the scenery. We almost forget the reason why we were here. Everyone was nice and the room was awesome. This would be a great place to take a vacation.
