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November 2023 by Tom Brennan
Ordered a rental for a wedding. They said it will be here one week before the wedding. Was sent an email saying my suit was ready . I get there (6days before the wedding) and they said it’s not here and it won’t be here until 2 days before the wedding. Awful place .. tall bald man was very rude. Don’t use this women’s warehouse. It may look nice but the service isn’t
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September 2023 by vincent cordato
the time taken for detail on measurements just wasn't there. the gentlemen was in a major rush even though there was no one else in store. all around just rushed. when I came to pick the suit up nothing fit. another gentlemen helping me was also helping 3 other people so he wasn't able to be attentive. kind of ruins the moment when the person isn't catching that your shirt doesn't fit. i had called to see if my suit was in yet and the gentlemen on the phone answered by saying hello who is this. not very professional, attitudinal, and not a delight to be working at all. One would say just plain rude. I come back in to pick the suit up again after adjustments were made and the pants were still short, the vest that was "ordered" was the same one with a "busted" clip. So now one day before the event I come in, at this point I don't want to try it on at all, I just want to pay for it and leave. Thank goodness the manager on staff saw my frustration and was able to discount my rental to make up for returning 4 times. I went to my local tailor and they fixed my pants for me and fixed the clasp on the vest. they did all of this for me within 2 hours. so truth be told and rant over I won't be using this location or possibly any men's warehouse ever again. I'm required to give one star because there is no option for lower.
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September 2023 by husam darhaj
Customer service is really bad. Nasty attitude. No respect for Customers. There could be good employees but my experience with the lady was really bad. I ask one simple question and this lady treats me like we are in the DMV and i skipped the line. I will not go there anymore. I would rather go to new jersey instead.
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September 2023 by Vincent C.
the time taken for detail on measurements just wasn't there. the gentlemen was in a major rush even though there was no one else in store. all around just rushed. when I came to pick the suit up nothing fit. another gentlemen helping me was also helping 3 other people so he wasn't able to be attentive. kind of ruins the moment when the person isn't catching that your shirt doesn't fit. i had called to see if my suit was in yet and the gentlemen on the phone answered by saying hello who is this. not very professional, attitudinal, and not a delight to be working at all. One would say just plain rude. I come back in to pick the suit up again after adjustments were made and the pants were still short, the vest that was "ordered" was the same one with a "busted" clip. So now one day before the event I come in, at this point I don't want to try it on at all, I just want to pay for it and leave. Thank goodness the manager on staff saw my frustration and was able to discount my rental to make up for returning 4 times. I went to my local tailor and they fixed my pants for me and fixed the clasp on the vest. they did all of this for me within 2 hours. so truth be told and rant over I won't be using this location or possibly any men's warehouse ever again. I'm required to give one star because there is no option for lower.
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September 2023 by Susan Oconnor
There isn’t enough space in one review to tell how disappointed I am in the service I received from the Men’s Wearhouse on Richmond Avenue. My son booked eight groomsmen to rent for his wedding. I also purchased a tuxedo for my son the groom my husband also rented a tuxedo. I am only going to speak to the issues I had with the purchase of my son, since the wedding didn’t happen yet, so I don’t know if they’ll be any problems with the groomsmen. My son was measured by someone at the store and charged over $100 for alterations. No problem but when we came back the entire suit was incorrect admittedly by the stores staff, he was re-measured again and a whole new tuxedo made. Upon again coming back for the new tuxedo. It was wrong again this time the pants hadn’t been shortened . Have to come back again. Now six days before the wedding we come back again this time the rest of the suit is OK but the sleeves of the suit jacket which they told us should show the French cuffs they upsold us on, we’re now too long and the shirt did not show at all. Ok come back again. There is always different people handling you so no one takes full responsibility. The last person was a young man named Nick, who was blatantly disrespectful and annoyed that we were frustrated. Clearly no one in this boys life has ever told him that impatience and flippancy are ugly traits in life and unacceptable in the service industry. As a side note there is a man named Rich who seems to know what he is doing but is passive in whatever role he assumes in this establishment. He was helpful and respectful but the entire experience was stressful and amateur. Corporate was contacted.
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June 2023 by Joe
I was helped by a lovely sales associates who assured me my pants would be ready by a certain date for pick up. The day arrived and my pants were not ready as promised. The assistant manager didn't even apologize for any inconvenience as I needed the pants hemmed by a certain date. Though the sales associate was very helpful in the beginning, the latest interaction totally negates that.
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June 2023 by Julieanne Principato
Took my son to get an outfit for confirmation. Excellent selection..they had everything. We were able to get outfit..belt..tie and socks unfortunately they didn't have his size in the shoes,but recommended DSW around the corner and we were able to get a pair of dress shoes.customer service is always excellent.they measured and selected stuff and my son just had to pick and try on.i appreciate how quick and easy they make it.
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April 2023 by E Andino
This place is good if you adhere to a certain alphabet lifestyle. The old slogan "You are going to like the way you look" no longer applies. Unless you enjoy wearing clam diggers and hip huggers.
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April 2023 by John Poma
The manager was apologetic and accommodating to my needs. He's truly an asset to their organization. Ty
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April 2023 by Nathan Seldin
Had a wonderful experience picking out a new formal attire variant for my wardrobe. Carlos was extremely helpful and helped me find the perfect combination of apparel, piece by piece, for the best price.
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April 2023 by alex grushko
Great selection of suits! They also have good deals if you come during sale times. Frankie helped me and my grandfather with our suits and he was amazing. Very helpful and pleasant.
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March 2023 by Kristine Trapp
Excellent customer service. Had a major issue 1 hour before a dance - my son's pants were too short. Not the fashion short that the young kids are wearing, the high-water short. I called the store and Carlos helped me from the 1st minute. He was able to pull out a few options and I met him there with my son. I went in and with in 15 minutes my son wore the pants out of the store and was able to get to the affair on time. While I was in the store another person came in and needed something hemmed for an early morning next day affair. Carlos asked the seamstress (whom was leaving) to stay and get it done. She did. This is 6:30 at night. This is not the first time as the company as a whole puts the customer first. I have another story from another store in Florida - beyond words how they were there for my family. Men's Wearhouse has become our go to store.
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March 2023 by Brandon
I’m a normal customer bought multiple suits, shoes and even polos from this Staten Island location and each time I’ve came here and spent money I had a terrible experience dealing with Christian.. for someone in charge it’s terrible service maybe he should carry himself more professionally. This will be my last I’ll shop here I will go to suit supply for now on.. at least you get better service thanks Christian keep it up !
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March 2023 by Eric
Carlos and Rich were absolutely fantastic. They got me exactly what I needed. Great service and a welcoming atmosphere when your in there shopping for a suit!
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February 2023 by Michelle M
In a time of grief and confusion and going through the lost of a family member. Carlos came to my fathers aid. We walked in at 7:30pm in a search for a suit for the funeral. And 45mins later, we walked out with a beautiful suit with the pants tailored, sweaters, shoes, socks, and a hat. Carlos not only took care of us, he eased my dads mind and allowed him to focus on what truly mattered. Carlos thank you from The Santiago family. Your kindness supersedes and we will always be grateful for you.