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March 2024 by Bk All day
Great
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February 2024 by linda
Parking: Small lot free. Paid street parking
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February 2024 by Ralph Y
I visited Philly Pretzel Factory today and purchased 5 classic pretzels. They were delicious and had a good crispy crust. Overall, it was a satisfying experience and I would definitely recommend it to others.
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January 2024 by irwin glassman
Pretzels were good, service was not good
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January 2024 by Giuliana Wladessa Manca
Good pretzels, great staff. Definitely will be coming regularly!
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January 2024 by Lois Reustele
First time I was ever there. The staff was friendly and efficient even though it was very busy being it was New Year’s Eve day. It was the perfect choice to bring a platter to a house party. I even asked a question by email and received an answer very quickly.The pretzels rivets and mini hot dogs were delicious. Everyone enjoyed them
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January 2024 by Geno PIC
Great ,hard working staff ,never an issue when orderingParking: Tight spaces w/3 other stores & 1 being a restaurant, they need a new location
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December 2023 by Barry Levine
As a fairly regular customer of PHILLY PRETZEL FACTORY, I am thrilled that they sell the pretzels that I have always loved.When I discovered that they participated with TOO GOOD TO GO, I stopped by even more frequently.I normally eat a couple of pretzels and freeze the rest. Since I freeze them anyway, getting them at the end of the day at a greatly reduced price is terrific!I will be there tonight!
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December 2023 by Westanikam
Recommend for sure. When I came in I was given a sample & some info on the location. Friendly staff and great food. UPDATE- Such a great place to enjoy with anyone. Family, friends, dates, kids, your business ETC. The owner is a great guy along with his son. Definitely go here.
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December 2023 by Gerardine Piscopo
Sooo good was a hit at a birthday party Everyone Loved them and the dipsKid-friendliness: The kids also loved them
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December 2023 by Essence Blocks
The best pretzel’s? ♥️?? and the prices are reasonable customer A1 ?
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September 2023 by Outwith Abangny
The owner is so helpful and kind. Their pretzels are always fresh out of the oven.
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September 2023 by Joyce Wu
Just bad customer service! Staffs are not welcoming and unfriendly vibe!!!
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August 2023 by marques parker
These pretzels are great. They are the 2nd best thing to bring to a party besides drinks. I wish they had more locations.
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August 2023 by Alfredo Canarte
I placed an online order for pick up today 8/5/23. As per their website. The order was supposed to be ready by 3:10pm. I arrived approximately at 3:15pm and not only I needed to wait standing on line, but my order wasn’t even ready. The lady who assisted me was somehow nice and willing to help with my order; however, the older guy with the mustache acted like a total tool and told me he will give me my money back. Again the lady assured me that my order of the small hot dogs will be ready in a couple of minutes. Guys - this is so simple. When you have an app that allows to place orders online, someone from your staff should be working on those orders. It defeats the purpose of customers placing orders online, as we don’t want to wait in long lines. Unfortunately, I end up going to the store to wait anyway as the order was not ready and hearing a guy giving me the attitude. Love the place, don’t like the service. I doubt I will be going or placing orders again.
