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June 2025 by Lora Prebibaj
Melissa/marisssa (I feel bad for forgetting ) was a great help will definitely be shopping here again thanks to her
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May 2025 by Joey Esguerra
Im giving 5stars for this store in Staten island mall for the satisfactory good service of the assistant manager named Amber anf for being very patient for helping us getting the shoes we're looking for. Good job Amber and the rest of the team members not mentioned.
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May 2025 by rose lorcy
Dave provided us with exceptional service and was very informative on which work shoes would provide the most comfort
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May 2025 by Jonathan Nightfire
I went to this store at the mall and the staff was very helpful to me and I bought a pair of sneakers and I got what I want and they were on sale and gave me a discount. I will definitely comeback again in the future.
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May 2025 by frank8899 Zhao
I have always been a loyal user of Sketchers shoes. Until I ordered a pair of white shoes online. There was a significant color difference. When I came to this franchise store and reported this problem, they could not help at all and refused to provide service. Their work attitude is like garbage! It seriously affects the company's image and reputation. They are not worthy of doing this job!
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February 2025 by asher silverberg
I walked into the store david and jasmine were off the charts helpful and were amazing they were so sweat and that if I could hire them I would keep up the great work and the great hires every store should have employees like these two
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January 2025 by John B.
To Whom It May Concern,
Today, December 30, 2024, my parents visited the Skechers store at the Staten Island Mall on Richmond Avenue around 2:00 PM, hoping for a simple and pleasant shopping experience. Instead, they encountered two of the rudest employees I’ve ever heard of—a petite young woman and a blonde, feminine-looking young man—whose behavior was shockingly unprofessional. Both were openly mocking customers, especially seniors, with smirks and laughter that made the atmosphere feel more like a high school locker room than a place of business. My mother even witnessed them exchanging glances as if waiting to see which of them would pocket a $20 bill my father accidentally left on the counter, instead of returning it to him with honesty and decency.
After hearing about this appalling experience, I returned to the store with my father later that afternoon. The same petite girl was there, wearing that same smirk, and the blonde young man attempted to dismiss the deal we were there for—buy one pair, get the second 50% off. They only honored the deal after I firmly insisted, proving they had no intention of helping unless pressed. While my father was choosing another pair, I continued to observe these two individuals mocking customers as they came and went, particularly older individuals. Their behavior was cruel, immature, and outright unprofessional. Running a business requires a baseline of respect for your customers, and these two failed miserably in that regard.
On a positive note, a brown-haired gentleman who arrived later and another young lady were far more professional and courteous. It’s a shame their behavior couldn’t overshadow the terrible conduct of the petite girl and the blonde young man. Skechers should be ashamed to employ people who mock seniors, ignore customer needs, and seem more interested in making fun of others than actually working. If this store wants to maintain any semblance of a good reputation, I strongly recommend evaluating the attitudes of its staff and providing serious training on respect, customer service, and professionalism. My experience was a reminder that kindness and respect should always come first in any business. Sadly, this location failed in every possible way.
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December 2024 by M U
Rude and disrespectful employees NICOLE
we went for the return shoes with receipt on Black Friday and she started to arguing with us and walked away without helping us .
She didn't not greet or offered any help..
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October 2024 by sarita pavia
Tiny store. Not much selection and they never have sizes 8 and over
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August 2024 by Lana Lana
Skechers retail
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August 2024 by Millicent Pag
Comfortable sneakers, great for every day use.
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June 2024 by Gloria Peterson
I purchased a pair of slip ins and love them! John P was very helpful and overall made my experience in the store very pleasant, he is very patient and kind. 5 stars!!
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May 2024 by Mubashir Iftikhar
This is 2nd time I visited this location & both times I gt worst service, staff is super busy in there phone chats & hardly answer to questions.. Forgrt about Welcome or tour to shop, worst team in here. Don't waste ur time to get here, they r just here for advertise skechers not interested in sale.. not coming again, vll strict to online or visit jerseys location
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April 2024 by Jess Anderson
Manager Natisha I think her name is doesn’t know what she’s doing and is very rude to her employees visibly.
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April 2024 by Garba Mijinyawa
Great store. Much nicer people than the store across the hallway. My wife was very happy with the shoes the sales lady recommended.
