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November 2023 by catbrss
First, I can't express how impressed and appreciative I am with the customer service I received from their salesperson, Diana. It has been months since we have been trying to get our parents to purchase a more modern bed, and she was able to ease them to understand all the great features and took her time to give them the best experience to get them the most comfort out of their bed number—the compassion and time to explain everything shows their Professionalism and care for their customers. At no time I felt I was being pushed a sale she was looking out for our best interest and made my technological deficient parents confident they can upgrade to a modern bed. I will make sure to recommend all my friends and family to this location.
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November 2023 by J Mahaney
Replacing our mattress purchased in 2005. What a positive experience. Guided by the knowledgeable Nicholas and Giangela, the very high tech options were simplified and explained so we could understand the monitor analysis and make a good personal choices. EXCELLENT SERVICE!
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November 2023 by Nico B
Had a great experience selecting my first Sleep Number bed. I would recommend visiting the Staten Island mall location to have a pressure mapping session to see where you carry your pressure. I went with the i8 12inch mattress with adj base and can’t be happier ☺️.
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November 2023 by Janitza Andino
I have been looking into sleep Number for a while after seeing the commercials and doing a little research. I've been dealing with chronic back pain for years, and needed something to relieve the pressure. I had the pleasure of working with Nicholas and his teams. They were very informative and focused on my needs and wants. It was a very welcoming atmosphere, and there was no pressure. They also worked with me to see where I wanted to be financially. I Would definitely highly recommend the Staten Island store and the P6?.
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November 2023 by stephen beaton
A few weeks ago, I purchased from the Staten Island SleepNumber store. I was greeted by Diana and assisted in finding a mattress that can adjust to both my wife and myself. Diana and Nick were very informative on the product and made me feel welcomed right away! I ended up going with a split king i8 mattress and adjustable base. I couldn’t recommend a better team!
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November 2023 by Jessica Smith
I love this Sleep Number, I’ve dealt with Diana the sales associate and the manager Nick. They’ve both been beyond helpful and compassionate to my needs, whether it be for sheets, throws, pillows or my sleep number!. I will continue coming to this sleep number because these two employees are the best! Thankful they work there. Always a great experience when I go there.
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November 2023 by Jimmy Bolbat
We went with the i8 mattress king size. My wife and I were just looking but felt like we had a great experience with the staff and the bed felt wonderful. Thanks again
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November 2023 by Gabriel Depalma
I have been looking at beds for a long time and sleep number was the place to go I had the pleasure of working with giangela when I had got my climate 360 she had told me all the benefits that it helps me with since I have such a bad back it deals with chronic pain and being able to adjust the temperature is the best thing for it she was very professional on having knowledgeable background of the benefits and made it easier to want to get the bed
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March 2023 by Cornelia Batu
I have been looking for a sleep number bed for a few years but never had the space or opportunity to buy one. I recently bought an apartment and I can finally afford one so I thought I’d pop in to see how it all works. I wasn’t planning on purchasing anything today but with all the sales and amazing costumer service I HAD to order mine. I ended up buying bedding, pillows, a mattress cover, headboard and base to ensure the ultimate experience with my new mattress. Diana and Nick were absolutely amazing. Diana helped me throughout the whole process and was very kind and calm. She was extremely knowledgeable and I loved that I didn’t feel pressured to purchase anything. I loved her so much I wanted to give her the sale and also get my dream bed. Nick was an amazing supportive manager who was also very knowledgeable and helpful. Diana even offered to come in on her day off to help me find out what my pressure points are and sleep # is. The costumer service and the vibe of the store was unbelievable and unbeatable. I look forward to going in next week to get everything squared away. I loved knowing about their financing options and their app! Thank you Diana you are truly amazing.
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February 2023 by galina lake
My husband and I recently went to buy a new mattress and had the pleasure of working with Nicholas. He was so helpful and kind throughout the entire process. He took the time to understand our needs and helped us pick out the perfect mattress - the i8. We couldn't be happier with our purchase and the service we received from Nicholas. He truly went above and beyond to make sure we had a great experience. We highly recommend him and the i8 mattress!
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February 2023 by John Lauro
I just moved into a new apartment and I am so happy with my purchase of a Sleep Number mattress. It is so comfortable and adjustable to my exact preferences. The customer service I received from Nicholas was top notch. He was so knowledgeable and helpful in helping me find the perfect mattress. I'm so glad I went with Sleep Number!
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January 2023 by alina ozero
My husband and I recently went to buy a new mattress and had the pleasure of working with Nicholas. He was so helpful and kind throughout the entire process. He took the time to understand our needs and helped us pick out the perfect mattress - the i8. We couldn't be happier with our purchase and the service we received from Nicholas. He truly went above and beyond to make sure we had a great experience. We highly recommend him and the i8 mattress!
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July 2022 by Nicholas Burger
Sleep Number in the Staten Island Mall location Suite 1555
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August 2021 by Farhat J.
Please note you will need to wait at least 4 weeks for your item to be delivered so manage your expectations wisely. Also note you can't change your delivery date due to any conflicts or short notice; if you do then expect to wait another 3 to 4 weeks. We made it work to stick with our original delivery date. Then hope that everything goes right with the delivery - in our case it did not, with a panicked delivery team complaining about running late to their next appointment - and no solution offered by the store in a timely manner to resolve the issue. Promises that phone calls will be made but then no calls are actually made. Lots of excuses. You will get better customer service elsewhere.
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August 2021 by Farhat O.
Please note you will need to wait at least 4 weeks for your item to be delivered so manage your expectations wisely. Also note you can't change your delivery date due to any conflicts or short notice; if you do then expect to wait another 3 to 4 weeks. We made it work to stick with our original delivery date. Then hope that everything goes right with the delivery - in our case it did not, with a panicked delivery team complaining about running late to their next appointment - and no solution offered by the store in a timely manner to resolve the issue. Promises that phone calls will be made but then no calls are actually made. Lots of excuses. You will get better customer service elsewhere.
