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December 2024 by Tiffany G
Absolutely disgusting. My husband, Felix, went to our storage unit today to find piles of rat feces all over our belongings. There were bags of clothing chewed through and covered in feces!!!! Irreplaceable Christmas decorations and ornaments created by our children completely ruined. It was unbelievable. When he spoke to the manager Manny, Manny stated that it was not his problem and that the rat infestation started a few months ago. It is absolutely despicable that customers were not notified. We’ve been paying for a unit to hold our belongings and our belongings were in the unit completely ruined. While leaving our unit he discovered rat traps everywhere.
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December 2024 by Sabrina Hodges
Great location I'm so glad to see Anna is back she has been working hard to clean this place up. I know there was mice do to the construction this happens but Anna has been nothing but helpful informed me of everything she is truly a blessing thanks again Anna for the help....
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December 2024 by COFFEELOU7
Jawad was exceptional! Great customer service. Took the time to explain everything and answer any questions that I had. Showed me to the different units that I asked about with a positive demeanor. I highly recommend this location!
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December 2024 by Will Graham
Got my stuff stolen out of my locker. Someone next to me said they got they stuff stolen and I thought he didn't lock his shit until I look and I have a whole bag missing! I had a big green book bag with stuff in it and it's gone. I'm beside myself and I don't know what to do. The theft was probably days ago and I'm scared I'm gunna get my stuff stolen again. I don't know what to do or what's going on. They say file a police report. Why so they can come and put ink everywhere on my lock and locker and not find my stuff? I don't want to deal with police at all if I can help it now i have to get a report and get a "packet" for them to just rewind the tape and look who took my stuff on the many cameras they have. I will not get my stuff back? What will they give me a check? I'm homeless and to take what little stuff i do have is horrible. When it rains it pours. They took 2 of the few pairs of jeans I have. It happened 2 days ago and I already moved everything in my locker. If u can, go somewhere else. I wish I could leave zero stars.
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December 2024 by AIMAR pereira
Great service!!!
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December 2024 by Desiree Darden
Malachai helped sign me up. He was professional and friendly. I already referred him to a friend. By that evening, I received a call and scheduled to move my belongings (for free, as offered now) from my 20 yr+ storage facility to this one. The next day, the movers were friendly and efficient. All gooood!
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November 2024 by Tamika Daniels
Friendly fast convenient service
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November 2024 by kelvin somerville
Easy access good running elevators clean and very spacious
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November 2024 by Sabrina Ellerbe
Your customer service representative at the store location Jawad was exceptional and had excellent customer service !!!
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November 2024 by Denard Brown
It was very helpful thank you for your help
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October 2024 by Stephen C
Jawad showed us around and help get us setup quickly with a unit.
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October 2024 by Anthony Rodriguez
Quick summary of issues: mouse infestation/mouse droppings/mice chewing on items, humidity and temperature control issues, non-functioning doors/elevators.
There were a few times over the summer where I discovered condensation buildup from the lack of proper ventilation and temperature control, which resulted in a sensitive piece of camera equipment to develop mold.
It’s always nice to find mouse droppings that are further contaminated with rodent poison all over irreplaceable items and sensitive electronics. It’s even nicer to find that some items I had custom made have been chewed on by these mice.
In addition to the major rodent problem that they’re experiencing, two of the three front doors have not worked for over 3 months, and sometimes there’s three elevators, sometimes there’s two, but you can always count on at least one of them working…just hope that elevator is not the only one working during peak hours.
Hopefully management doesn’t respond with their usual copy and paste response, because no referral bonus is worth me losing friends over this.
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October 2024 by Jacquie White
New. Just opened. Just a little concerned about the glue traps. Mice problems already? I haven't seen any signs that it's a problem. Will keep an eye out though.
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October 2024 by Yoly Melendez
Good place Good clean space.
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October 2024 by jaffna arun
Jawad was kind and helpful and working hard alone.
