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March 2024 by Maria Anna
Yunus was AMAZING great help all the workers where amazing so helpful very patient this is now my favorite T-Mobile location and thank you yunus for your great help in assisting me getting my new iPhone and Apple Watch .
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March 2024 by Cristina Sicchio
BEWARE, this is a third party store. Everyone has been trained to scam as much money as possible from you. They will convince you they are helping you, make you open different lines and charge numerous fees. Go on the T-Mobile website and search a store near you. This store won't show up in the search.
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January 2024 by Olivia DiLauro
Tamika and William were extremely helpful, informative, and patient with any questions I had and helped me get the best deal possible!
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January 2024 by Amin Siad
T-Mobile is T-Mobile; a typical cellphone provider with a variety of plans and promotions. What took me in on this day was a promotion. Though, I have been a customer for well over 23 years, this review isn’t so much about T-Mobile and their promotion. What brought me in was a promotion in which T-Mobile would cover the remaining cost of your former smartphone, at least half of the remaining cost, and you can upgrade to a new smartphone. I made a purchase for my mother and as I was trying to activate her new iPhone 15 Pro Max I experienced a lot of unwanted and unnecessary strange difficulty. I went to this store on Naughton Avenue on Staten Island in the Dongan Hills neighborhood and received the best assistance possible. The manager on duty, Tamika, was extremely patient and was amazing and extremely helpful. At the end of the 2 hours of her hard work being put to the test, she passed. Ultimately it was concluded that the new iPhone was somehow defective. I only took the time to write this review to thank her fully for her expert service(s) and her unique virtue of patience which many people lack.
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December 2023 by Zack
They never have nothing the workers allways say we don’t have it so they don’t do any work
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December 2023 by ying lin
Terrible service(willam )
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December 2023 by jin bin zhao
The staff William attitude is very bad, the service is not good at all, but also lied to me about free mobile phones, everyone must not believe. And racial discrimination for other people Very bad character. Never meet such a person like him
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December 2023 by UsernamesKat Luckilyboi
Very bad experience in this store, my son's phone SIM card is not working. I went to this store to check the phone out, the employee William was very nice to help. When he asked for my son's ID, I was surprised. Therefore, I told him the phone is not his account. Then, he askee for my ID, I was going to ask does he really need my ID because it is my husband account. I haven't finished, a black lady rised her voice asked me to leave her store with bad attitude because I rolled my eyes. I really didn't know that I rolled my eyes...I was just felt kind of frustrated because my husband wasn't there. The lady told she is the store manager, she didn't like I rolled my eyes. What is the customer service, even she didn't let me to explain. If I don't urge to fix the phone, I won't go to the store. Calling customer service is more easy and don't need to scream by a manger for not a reasonable reason.
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November 2023 by Nano K
I got my new iPhone 15promax and an Apple Watch from Tameka and Yunus. They helped me tremendously after being without a phone for 2 days of struggling. Very professional and amazing customer service from them. If anyone needs any help with anything from T-Mobile this is the best branch to visit in Staten Island.
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November 2023 by Brian Aranda
This employee William is so helpful he help me sort out my payments and fixed some issues with my phone would recommend coming here for his assistance
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November 2023 by Alessia Aquende
I went to T-Mobile to fix the issues im having on my phone and one of your employee named Will helped me to fix the problem… Now my phone works perfectly fine again Thankyou!!
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October 2023 by Catherine Li
I tried to get a Halloween bucket today and the black lady who worked there told me she needs to bring all the rest of the buckets to brooklyn location. To be honest she just took at least 10 buckets put into her car not giving out to the customer. What’s the point doing this promotion? Keep everything to yourself. I hope the manager can see this comment and realized what kind of employee they hired.
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October 2023 by Gianna Sanzone
I came in to transfer my phone and Yunus assisted me. He was very helpful and professional with the process. His manager was also very friendly. Great costumer service here
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October 2023 by Anessa Kausar
My bill was so messed up from a previous store that I had no trust in t-mobile.I came to this T-mobile and let me tell you. The whole staff is amazing especially their Manger Tamika.Not only did my bill get fixed.. I walked out with a home internet.Thank you guys
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August 2023 by chris refano
Taylor was extremely helpful assisting me in trading in my old phone for a new galaxy s23 ultimate. Very professional and knowledgeable. Thanks again Taylor!!!
