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January 2024 by Marie Ricco
Watch out for this stores employees. Some are scamming the customers. They tried it with me I caught on and it didn’t work. For the Holidays people do anything since we all busy buying running here and there people think it’s ok to scam. People be aware!
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December 2023 by Thomas Cheung
I like buy cell phone like call, text and social media and YouTube.
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September 2023 by Nicole C
I recently had purchased an iphone and had activation issues. I had originally gone to a different T-mobile that immediately didn’t help me and insisted I go to apple instead. At Apple, they told me to go back to T-mobile as my issues were carrier related. Luckily I came across this T-mobile in the mall. I was met with great customer service and was quickly checked in. My original wait time was 26 minutes but turned out to be no more than a few minutes. Courtney helped me through the entire process of activating my phone and even went as far as to help me through my backup and everything. They ensured I left the store with everything working. I am not one to typically write reviews but i feel the least i can do is leave a positive review for such commendable customer service. Thank you guys once again.
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September 2023 by Eric Sogo
This is an awful place. This might be bias because I dabble with IT, but they don't know anything about what they are doing. The moment I wanted to change my number, I was told to come in person. I came in person one day and they told me to call 311. Their communication skills need lots of work!
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September 2023 by Roger Atiles
The information they give in the store is not the same when you call. So please becareful.
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June 2023 by Melissa J
Amy, the assistant store manager, stinks. Condescending demeanor.
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April 2023 by Bryce yoyo
They always try to sell you something: I payed for 2 tablets a month ago. So far I received nothing.
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March 2023 by Lulu Massi
Worst customer service I’ve ever encountered ignorant people and give you all different stories. Don’t waste your time or your money in this dump
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January 2023 by Neal Levy
Worst store on the planet.Messed up our entire account, adding two lines instead of one, charging a new line fee on two established lines and would not fix it even after being directed to by management at T-Mobile.“Anthony S”, the manager insists on seeing people “in person” but only bothers to show up to work a few hours a week.I had to have the bill corrected on a corporate level, only after many hours on the phone, with T-Mobile trying to contact “Anthony S”, without success.Run, don’t walk away from this store.There are other T-Mobile stores around.
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December 2022 by peter ayyad
I went to the store to get the new I phone Pro max the girl working there she so rude and not professional and she didn’t give me any informations to get the new phone. I asked her if she can call the customer service to see when I can return the phone once I receive the new phone she told you talk to them I’m not gonna do that for you her name is Bri she was working on Saturday 12/03 at 2 pm. I left the store very disappointed and did not make any purchases and I will never make. Never coming back to this store because of that rude girl.
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November 2022 by Patti Matassa
Great experience...The manager greeted me as soon as I came in and the associates were all very friendly and helpful. Highly recommended
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November 2022 by tim clark
Order new watch had problems with it they returned and gave me a refurbished watch that still doesn't work
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August 2022 by Robert Marcone (RobSolid)
I just experienced customer service experience at a This T-Mobile store on Richmond Ave near the mall of Staten Island , a bearded worker, I sorry about telling his ethnicity, but he is an Indian looking follow.He was rude unwilling to help and didn't seem to no anything about T-Mobile or it's services, he even took a cheap printed flyer from hand, the worst customer service experience of my life, period.
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August 2022 by louis trento
Also very friendly and knoedgeable staff. Came close to getting the new I phone but new one is coming out soon
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August 2022 by Anna
I go here alot . Most of the time they are overcrowded and busy . However they usually help each customer in a quick manner . I have had Amy and Lenny and both employees are very nice and answer all my questions .
