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March 2025 by Dianna Mendez
I had an absolutely terrible experience at this branch. I went in to file a dispute, and the staff—especially the manager and a white male employee with a slicked-back hairstyle—were incredibly rude, unprofessional, and downright disrespectful. They made me itemize every paycheck I receive just to proceed with my dispute and request a new card, only to deny me a replacement in the end.
The way I was treated was appalling, and it was clear that respect and basic customer service are not priorities here. If you are a person of color, I strongly advise against visiting this branch unless you want to be treated like a criminal, no matter how much money you bring into their bank each month.
Avoid this location at all costs!
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March 2025 by Lucky Dicikler
Hello, I have been using this bank for 2 years now, it is a terrible customer service and you can see that they want to send customers away as soon as possible. I closed my account today, I definitely request all of you to close it, and if possible, do not even walk in front of it.
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March 2025 by Lifestyle
Worst bank to go to stay away nasty customer service I walked in yesterday made a large deposit. They checked the money right in front of me. Everything went through perfectly fine. They call me up a few hours later to tell me that the bill is fake then when I go in now, I have to wait until I file my taxes next year to claim my money back. TD BANK is not what it used to be anymore. Stay away from this bank.
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November 2024 by Ethan Highland
Another teenager occupied, bad customer service branch as usual. Trying to make people’s life difficult.
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August 2024 by Dustin Oriente
Frustratingly inconvenient. I changed my legal name and I've been here 3 times trying to get a new debit card with my name on it. Originally they messed up the name on my account by reversing my first and last name so I had to get that fixed. I even went to T mobile to make sure my name matches cause apparently they need that?? Anyways, they can't text my phone number to send me a confirmation and they won't sort it out because it's an error with their "third party". Which apparently they can't contact their "third party" to fix it. So I'm stuck with a debit card with my dead name on it unless I want to close my account for a week and wait for a new one to come in the mail. Who can survive without access to their bank account for a week? Very upset.
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June 2024 by lady bug
I want to give -5 stars. This bank used to be Ok but has been progressively deteriorating in the last few years since Covid. The Customer Service is abysmal. They make you check in when there’s nobody in the bank. After that, nobody around can help you anyway so you wait longer.
You do nothing but wait in this bank that can’t provide any service. From not enough cash to not enough bills to not enough anything. The branch at Richmond used to be good however that site also became bad. There is no good TD Bank branch in Staten Island and I am convinced that there is no good TD Bank branches at all!
They make it hard for you to get your money, one of the tellers said that they try to keep your money as much as possible.
This bank makes me want to put cash in my mattress. Where are the good banks!?
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April 2024 by coin currency
i have a business account with them, yet the tellers at this forest ave branch have been giving me the run around with my rolled up coins they won't take more them 5 dollars of rolled up coins per week whats the point of having a business account with them if i can't deposit more them 5 dollars of rolled up coins....i have been using chase bank for the past 2 months chase seems to like it when i bring in my boxes full of rolled up coins.....it's unfortunate that the tellers at this td branch make the bank look bad......closing my account.........
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April 2024 by Lachele Pierre-Louis
Services move very slow. They are not considerate of the people that might have somewhere to be.
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April 2024 by Matthew Dreisch
Should just close the drive through it takes 20 minutes to withdraw cash even when there is NO ONE else in the drive though. 2 days in a row. I'd go to victory blvd t.d. before this any day . EVERYTHING on forest ave is trash compared to victory blvd . CVS , fast food , you name it forest ave. Is inhabited by trash
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February 2024 by Navy Soldier
Great people, always working hard to assist customers.
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February 2024 by Kismet Axhami
I’ve been waiting almost 40 minutes just people hanging around doing nothing more talking than doing things to get done and nobody got time
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November 2023 by Eric G.
T.D BANK IS VERY CONVENIENT FOR ALL MY BANKING NEEDS IN ONE PLACE...& THEY HAVE THE ATM,S AT EVERY BRANCH OF TD BANK AND THEY ALSO ARE WORKING TO MAKE THINGS BETTER FOR THE CUSTOMERS.
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November 2023 by El Nyno
Very good bank
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November 2023 by Ric G.
T.D BANK IS VERY CONVENIENT FOR ALL MY BANKING NEEDS IN ONE PLACE...& THEY HAVE THE ATM,S AT EVERY BRANCH OF TD BANK AND THEY ALSO ARE WORKING TO MAKE THINGS BETTER FOR THE CUSTOMERS.
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September 2023 by orion stafa
Title: A Frustrating Experience at TD BankRating: ★☆☆☆☆ (1/5)I recently had the displeasure of dealing with TD Bank, and it was a thoroughly frustrating experience. From clueless tellers to unhelpful managers, it's clear that this bank is far from customer-friendly.First and foremost, the tellers seemed to have the slightest clue of what they were doing. Basic banking transactions became convoluted affairs, as they struggled with even the simplest requests. It was disheartening to witness such a lack of competence in a financial institution.Moreover, the managers displayed an attitude problem of epic proportions. Instead of addressing concerns and providing solutions, they exuded an air of indifference and superiority. This kind of behavior is not only unprofessional but also incredibly off-putting for customers seeking assistance.To top it all off, TD Bank proved to be the epitome of inconvenience. Simple tasks took an unnecessarily long time, turning routine errands into time-consuming ordeals. It's safe to say that efficiency is not a priority for this bank.In short, my experience with TD Bank was one I hope to never repeat. The combination of clueless tellers, unhelpful managers, and an overall lack of convenience makes this bank a poor choice for anyone seeking efficient and customer-focused financial services. Save yourself the headache and look elsewhere for a more competent and accommodating banking experience.
