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March 2024 by Nicole Peach
First time coming here to drop off a few pre-labeled returns. Workers weren’t very friendly. It seemed like I was bothering them when I walked in. As the one guy was scanning my package, the other guy said “you know you have a store right by your house”. I was like ….yes I know that. I usually go there, but I work right down the block, so that’s why I came here on my break. He said “oh ok, just letting you know there’s a store by your house for the future, so you can go there”. He made me very uncomfortable. You should be able to go to any UPS store you want. It shouldn’t matter where you live. Rude service. Don’t want to come back here now.
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March 2024 by Alex Alafoyiannis
Place is pretty good for what it is. Lines are not too bad.
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March 2024 by Die-hard NYer and huge foodie
I don't know why business use ups, missed a (signature required) delivery on friday, according to the door tag, my package was to be left at an access site close to my home. Friday evening i received a text from ups informing me my package was to be delivered on Saturday by 9pm?! When I went to the site, they scanned the notice and said (w/o physically checking) my package is not there and ups states it will be delivered on monday!? I checked the tracking # and it stated my package was 'in transit and would be delivered monday'. Then I made the mistake of trying to call the ups customer 'service' (HA! What a joke) line which promptly connected me to a looped automated 'virtual help system', after literally 4 attempts, I was finally able to get through to a human...in the Philippines who was very polite, but COMPLETELY uninformed and useless. It's now monday, and I don't have the patience to trying calling ups 800 number again (as we too have jobs and don't have time to wait on hold) so as of mobday morning 8:30am, I still here where my package is. EXCELLENT WORK UPS.
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February 2024 by Libby Kumar
Great service
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January 2024 by Mary Salvatore
Small, parking difficult, service prompt. Customers are rude, they cut you off.
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December 2023 by EMENAA Hamm
Need a bigger space. But customer service was very fast
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December 2023 by K A
Online status of my last 10 orders - we missed you another attempt vll be made next day, 6 orders has been cancelled & rest 4 orders, 2 attempts were made, surprised.. there is a door security 24/7, at entrance of building.. no one can be missed, FedEx, USPS is coming in any time for deliveries & pickup.. i feel UPS Driver is not coming to this location...There r 3 shifts of security & Door Man in our building.. Adress: 55 Bowen st, 10304, Staten Island.. I trust officials vll take this up & warn the driver to not update wrong information
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December 2023 by Joe Cardone
Had to pick up a undelivered package good service.
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September 2023 by pig eggz
Their service is simple and easy and there is somewhat enough parking spaces also it might be a little confusing for people new
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July 2023 by Andrei Shevliakov
This is the worst delivery service in the area. please change a manager who doesn't care about customers. it's horrible. they don't want to do their job at all. we pay them shipping money but they do a terrible job. the fish rots from the head.
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July 2023 by Zak Live
Terrible customer service. Terrible drivers.
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June 2023 by road king
I had a package delivered next day air and they lost it and couldn’t track it. I called customer care and got the run around. Finally someone called me back and was extremely rude and obviously didn’t care. In the middle of the conversation he hung up on me. This is an unprofessional company with unprofessional people working there. They should change their name for UPS to Idiots R Us.
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June 2023 by Mike Hardman
Fast and friendly staff. They are very helpful.
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May 2023 by vsp5046
Employee at desk seem annoyed and unhappy working at this location
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March 2023 by aziz bahh
Fast drop off. The only complaint is lack of direction signs for customers where to go for drop offs. At first the place looks like a warehouse with many trucks and doesn't look like they deal with package drop off
