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August 2023 by Alex Lim
Does not open at 5:45am . Waited until 6:45am and still no one opened the door.
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August 2023 by Jax Leong
passport appointment done in 20minutes, arrived early and left early and had everything ready. the gentleman was very nice.
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May 2023 by fatfluffypony
Absolutely terrible. They said that my package was put in my parcel locker, but it was nowhere to be found. When I called, luckily I can say that there service is okay. The person I spoke to called when he said he would and stayed consistent. However, all he was saying was that they went back to the area and could confirm that they delivered it. They did not. I checked for 3 days straight. Please do not use this carrier, they are very likely to lose your package!
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April 2023 by The Natures View
I pay three certify mail and one of the card came within 2 days which was strange. Then when I track the tracking number the letter still on the way to GA. The lady stafff front desk at the ferry terminal intentionally ripoff the card from the letter before sending this letter to the destination and I pay lots of money to get the green card return receipt signed back to me. But that didnt happe . This is a very important letter.I do remmeber something similar happen in thr last that I couldnt track my certifly letters. This women need to be report it! She is the only one for a very long time that work there at the postal office at the ferry terminal. She is also very rude when ask for some questions!
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March 2023 by Hebe ZY
Since Make passport appointments been harder, take two weeks earlier make a appointment, switch day off go to this place, and they call before appointment time 30mins,say's have to cancel my appointment because the person work on the that can’t work today? I have go reschedule the appointment! I wish I can give 0 star, i have to make my new appointment a month late,So disappointed and so mad,how should I do it?
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February 2023 by Million Miles
This one star rating isn't necessarily a reflection or a ranking of the United States Postal Service (USPS) as a whole. This particular branch of USPS though deserves a zero star rating but unfortunately Google maps doesn't let one expose that low of a level of satisfaction and experience. Having lived in the St George neighborhood for almost 10 years straight and having moved to a different neighborhood right before the start of 2022, I can say that I have had a long list of horrible, horrific, aggravating, frustrating, disappointing, head scratching, confusing, irritating, insulting, disrespectful, infuriating, rude, hostile, aggressively uncooperative, unproductive, wasteful, unnecessarily time consuming and wasting, expensive, degrading, humbling (in a negative manner), humiliating, unworthy, uncalled for, out of line, out of pocket, out of turn, and near wicked experiences in, at, with and from this particular branch of the USPS located right next to the Staten Island Ferry Terminal on Bay Street in the St. George section and neighborhood which serves the 10301 zip code, quite inefficiently might I add. It seems that in the near decade that I've lived, worked, frequented, thrived & survived in this neighborhood, that every single individual that USPS has hired at this location is inadequate with a major attitude and superiority complex despite their screaming obviously terrible customer service and care. Whoever has been in charge of sorting the mail here and making sure it is delivered to the proper people at the correct address needs to learn how to read and properly direct the delivery drivers. Not to mention, in my time in the 10301 zip code, more often then not, any and almost all of the times I was waiting on an extremely important piece of mail, and sentimentality priceless letter from a far off family member, paycheck and packages, I either never received the package or parcel at all whatsoever with absolutely no compensation or even an attempt of an explanation. Either that or the people inside are corruptly missorting packages and stealing things. Also, I've never had such rude inconsiderate and disrespectful customer service representatives treat not just me, but literally everyone I know in h neighborhood with blatant aggressive disregard and ignorant arrogant attitude. Location needs to be audited. Everyone fired and a whole new set of management and employees to be the crew.
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January 2023 by Serge Saltykov
Windows should be opened at 8:30Now is 8:45 and no one is there. Literally no single person!
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December 2022 by Brooklynhead 1
Worst place to go. This Indian guy was very disrespectful when the debit card machine wasn't working, I kept pressing button and it wasn't working so he said take your stuff n leave , it's my fault. Huh? So he was just acting crazy saying wasn't you here before? I know you, your rude guy!. I never been there before. I just took my package and went else where, to great kills where they treated me with the upmost respect and kindness. . I hope you guys have a better experience here at ferry term. Location then I did.
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December 2022 by Amin nini
They are good when you need to send something signed. Other than that I havent been to the post office for ages.
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May 2022 by Chazz Rulz
This is regarding an employee a 45 Bay St STE 2 location, employee’s clerk ID is :55 , I’ve been coming to this location for so many years and everytimr I enter I wish I won’t get this clerk, but unfortunately today I did. He is a young white man, extremely rude, no pleasantries nothing…treats each customer in the most awful way. If you’re not interested or dislike customers you shouldn’t be working as a Customer service representative in the first place. The 1st day I met him I thought maybe he’s having a bad day…but no every single time I get him or when I see someone else go up to his counter he is extremely rude and treats them so horribly. So many sweet and beloved senior citizens of this country visit this place to do their business and I don’t wanna see him disrespecting any one of them or anyone in general. I request USPS to investigate on this individual. He is bad for your business and for what your business stands for, at least remind him the proper customer care training that he clearly forgot along the way…
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May 2022 by Jack Honor
They don’t even attempt to deliver my packages, not once, but multiple times now. They don’t care.
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May 2022 by Raskal
Always helpful and fast window service, one of my many favorite branches.
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February 2022 by Otis Reverb
Their carriers leave “delivery attempted” notices but no attempt ever made. They also report “parcel delivered on (date) at 9:15 PM, but no parcel can be found. The local phone number at this post office just rings and rings and is never answered.I am now going to specify either FedEx or UPS or Amazon’s own carriers, even if there is an extra charge. There is at least accountability with those carriers. USPS is only capable of delivering #10 envelopes and can no longer be relied upon or trusted for anything else.
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January 2022 by Dino Strindberg
Postal worker Sabrina from the Bay Street office left me a nasty card because I did not tip her. FYI- we have the option to tip carriers for stellar service. You have been nasty disrespectful carrier. Late, rude, bipolar human. Please retrain this woman. I am still in shock. Let’s get her removed.
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July 2021 by Luisa Paulino
Did my passport renewal here , is good that if you do you have form fill out, will save you time, the person that did it, was fast just that the computer couldn’t keep up with him, pictures took longer than expected , cost 15 dollars, if you can take out , do that , we took even longer cause of that. Overall everything was fine . Make your appointment !
