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March 2024 by george Labib
Worst post office in staten Island,. Horrible service
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February 2024 by Mohamed Larfaoui
Worst post in the United States
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February 2024 by Owen s
Just got my family passport renewed at post office. I am very happy with 5☆ customer service I got from Odyssey the teller God bless her. It took little time with paperwork but she was very patience and kind once again thank you for your help. Keep up with good work.
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February 2024 by Deyanira Encarnacion
Worse post office I've ever been to. Came to send a package and they tell me they're no allowing cash payments, the woman is so rude. I couldn't find my card, went back home, when I came back with the card, I have to wait again to be served. Just the worst. This is not the first time I have a bad experience here, I keep coming here because it's the most convenient but maybe I'll travel to the next one.
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February 2024 by aga S
I want to say Thank you for the employee who made my delivery in January 13th on Pierce Street. It was Saturday evening and rainy day. Very professional and kind man came to my door with a large package and delivered it against all odds. I don’t know your name but I hope your boss will appreciate you as an employee. Thank you for your hard work.
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February 2024 by Grinn Prominnin
The post office was clean and the lines were short today. The crew is working with all they have to make sure we get what we came for.
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December 2023 by Anastasiya
The best USPS facility because of staff that working there.Very kind and helpful! Many thanks for Angela!!! She is very kind. She helped me with passport renewal for my child, even though I didn’t not had appointment in their facility. THANK YOU VERY MUCH ANGELA!!!!
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October 2023 by RESTAURANT TOTAL SERVICES
This is one of the greatest post office I go to. Customer service is great here. Yes, lines can be long, but people have to be patient as the location is short staff. I agree by most people there should be a line for passports. People have to learn to fill out the forms well in advance and bring all the paperworks needed, so they can avoid delaying the line behind. The staff multitasks all the time. I respect that and they have to deal with rude customers. I love the extended hours this location has. I come here all the time to send my packets and never had a problem with any of the staff. The reviews here are based on the impatience of customers. I do not consider it as a good review to decide whether or not to go to this post office location.
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October 2023 by V G
1.7 stars for the location in very generous. I usually got to 10305 post office, this time I needed up here because they have longer hours.The line was long, one employee was working and another one was in her phone. The working one (Asian gentleman) was rude and nasty to the customers, people started asking on why the mother employee (black lady) was in her phone for 10 min instead of helping or doing anything at all.The back lady went down to the floor hiding an continued her phone business. It was almost comical hadn’t it been very annoying.Avoid it if you can, customer service here is the worst.
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October 2023 by Brittani
Worst postal office I ever been to! The workers are rude and barely want to do their job! Then on top of not wanted to help all I remember is Odyssey telling her coworker "Go lock up we have 4 mins left!" Girl you guys close at 6 why are you trying to close up early ?? People are rushing to make those four minutes and you telling the guy to lock up !Then Miguel walks in she's like "oh look what the cat brought in" and proceeded to have a conversation with him ..... honestly I just need her to do her job without the distractions so the line could move quicker ! Never want to go here again !
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October 2023 by Lisa DelPrete
Great post office… plenty of parkingAll employees are extremely helpful,knowledgeable and Courteous, Especially Odyssey and Angela!!! Always smiling and go out of their way to help the customers
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October 2023 by Paula c. Roman
Great customer service, especially from Odyssey. I don't know what the other customer is talking about cause Odyssey is mostly alone & gets the job done. Thank you!
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July 2023 by Jenna Veneziano
I understand working with the public is extremely difficult and people usually are very difficult but the gentlemen Rahmed was very rude and honestly all it takes sometimes is to count to ten and not lose your patience’s with someone and not have a smart remark. I know it’s difficult when you’re dealing with people who are 90% rude but there is that 10% of people who aren’t rude.Maybe working with the public isn’t for you if you can’t deal with it….
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June 2023 by Karen G.
It's peaceful and quiet here. 8 people in front of me let's see how long it takes for me to get out of here. Looks like they only have 2 customer service people at the windows. I haven't come here in many years since I moved away from Staten Island.I'm almost at the front if feels nice and cook here.
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May 2023 by Sharline
If I could give 0 stars I would. A 1.7 rating for this place is generous. Came in with an appointment for a supposed sure-fire way to secure my passport and instead, had to wait more than an hour on a weekday just to interact with the rude employees at this location. After being berated once by the employees for unknowingly standing and waiting in the wrong line for my passport, I was then berated again for being told that I didn’t fill out an extra form for my application after I told them I filled it out online prior. Double the work! A complete Waste of time. Wish I would’ve gotten the individual names of each employee who harassed me. Untrained animals on their periods is what you have working at this location. Shut it down!
