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December 2023 by Samantha Viera
Terrible customer service waiting over 30 minutes just to purchase headphones everyone has a face and an attitude and could careless about servicing people and only two people working
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December 2023 by HermitInTheHills _
How are you going to be a communications company and not offer 24/7 customer service??? No need to answer that, cause we all know why. You don't care. Never did. Still don't. It's idiotic people. If you run a business on talking, then YOU BETTER BE ABLE TO TALK TO YOUR CUSTOMERS.... Bunch of idiots running these places. Just wow
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October 2023 by Erich G.
Made an appointment to drop off my old phone. It took an hour long wait for a 30 second transaction. They ended up taking two walk ins before me, even though I had an appointment and the whole experience was bizarre. Half the staff who were on the floor were just talking to their friends, the other half that were actually working took an hour to help their only customer. So in one hour, 6 staff members helped 3 customers. We are buying a cell phone folks, not a Lexus or a house... After the app told me I was "next" in line for an hour, I got fed up and asked someone for help... I ended up switching to AT&T and am now saving a bunch every month and got two brand new iphones for switching... so it all worked out!
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September 2023 by Stephen F.
Terrible customer service. Unless you're buying something, they have no time for you. Been this way forever. Other stores are much better.
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June 2023 by Eva L.
Terrible customer service. Rude and unprofessional. Time for the management to step up the game. I love Verizon, but hate this store. Most employees there have bad attitude, unapologetic even knowing it's their own fault. They try every time they could to brush you off, even for a simple order pickup. It's such a disappointment Verizon would let these people run the store like this.
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August 2022 by Tony B.
Worse store ever, employees are rude and they will have u wait forever, they help who they feel like helping!! Customer service isn't any better , stay away from this store and company!!!
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March 2022 by Zena R.
This place is a customer service nightmare. Stay away if you value your time. They are not honest when you come in about the actual wait times.
