-
January 2024 by Alamir Badawi
Be careful of the while old bold man he is a scammer very disrespectful and dishonest choose some one else he is very rude every one else is nice ? again be careful with him
-
January 2024 by Olesya Garkavenko
Good luck, trying to get a hold of someone. 1/2 people barely move there, discussing their husbands with clients while a line of people waiting to get their Verizon problems resolved
-
January 2024 by Teyana Cuevas
Had some unfortunate issues with an employer at a different location. Alfred fixed the issues like a pro! ??
-
December 2023 by Sharon Devincenzo
Beware of this place!!!They said they could transfer data for me on 3 new phones and set up the 3 apple watches I bought ,I also bought 3 new adapters. I was charged $666.00. I thought it was really high. She said it was the taxes and she would email me the receipt. Got home never got the receipt and started researching the price for the adapters which were almost $40.00 each. Found out I could get Apple chargers for $17.00ea. Returned the adapters and got my money back & asked for the receipt I never got. Noticed charges for $39.00 ea. phone & almost $30.00 ea. watch. I thought theses were activation fees. Called Verizon found out they were fees for data transfer for phones & watches.NEVER told me there were feed for this totalling almost $200!!!
-
December 2023 by Patricia Smooches
I recently signed up for Verizon in a different store. In addition to being unsatisfied with the customer service, there, I felt that something was handled unfairly. Unable to resolve it, I called this store. Alfred stayed in contact with me over the phone for several days and rectified the situation. A additional situation then arose at the fault of my previous carrier of 13 years that I left. Unable to get help anywhere else, I called this store once again. Ines answered the phone, and immediately came up with a solution. She call Alfred over so that he would be aware of how to help me once I came in. I rushed to the store before it closed. Ines was assisting other customers, but Alfred was available to speak with me. He called customer service so that I wouldn’t have to and rectified the situation that was caused by my previous carrier- a situation that was going on for almost a week that he managed to solve in a matter of minutes! Ines finished assisting her other customers and spoke with me to make sure everything was good. Together they are an amazing team! They not only outdid the other Verizon store with their friendliness and knowledge, they managed to correct a huge problem as a result of my previous carrier’s incompetence. Both Alfred and Ines serve as models to all other customer service people. Even though they did not know me, and I was a brand new customer, they treated me with the respect and dedication that all customers deserve. It was their knowledge, patience, kindness, and willingness to help that makes me grateful that I switched. At this point, I do not know how happy I will be as a Verizon customer, but I know that if I need any assistance in the future, I can always turn to them. I hope that by writing this review other people will realize there are people in this field that are willing to treat you with kindness and respect and assist whenever necessary. I did not know how to contact the higher-ups at Verizon but I hope they are reading this review as well. Thank you both for being so helpful and most of all, kind human beings!
-
November 2023 by Jonathan Alleva
I went in to trade in my iPhone 12 for a 15, and the girl named Ava was more than helpful. She was patient even with all the issues we were receiving with the direct transfer, and she was knowledgeable and informative.
-
September 2023 by Zach Panyu
Waited for some time due to only one employee working on a Sunday, but when it was my turn they were knowledgeable and quick to help.
-
September 2023 by victoria droumbakis
Excellent help with everything. Asal give us excellent advice , service and was a knowledgeable technician. Thanks
-
July 2023 by Raymond Popovics
I purchased a phone at this Verizon. And my salesman was Ernesto, he was very knowledgeable and made it a very pleasant experience. If you need a Verizon plan phone, go see Ernesto at the Staten Island mall!
-
July 2023 by karissa dorn
ernesto was awesome , was making good conversation while setting up my new phone. 10/10, would recommend seeing him for any verizon related needs !!
-
July 2023 by Barbara Wilton
Ernesto at the Staten Island Verizon was extremely helpful and kind and patient and explained every detail. I highly recommend SI Verizon and Ernesto
-
July 2023 by Nicholas DiNatale
This location is underrated if you're looking for a Verizon store. Decent selection of devices and literally no wait times.What made this place really stand out was the staff. Ernesto and Asla (sorry if I'm misspelling the name!) were absolutely polite and courteous. Not pushy on upselling on a phone or accessories . Both were extraordinarily pleasant, knowledgeable, and helped get things done with minimal hassle. Cannot recommend enough.
-
July 2023 by Greg Kolbasuk
Asal was outstanding. We are planning a trip and needed guidance linked to cell phone as a key medium for communication. Asal displayed product knowledge in a patient manner. We will remain loyal Verizon customers.
-
July 2023 by Mark Nasr
My phone stopped working (fried SIM card) and Ernesto took care of it right away. Super professional and knew exactly what he was doing.
-
July 2023 by Jessica Lombardo
Ernesto was great. He was super helpful and friendly when I walked in. He immediately greeted me, smiled and told me his name. I was in the store getting a new phone and porting over information so it took awhile but Ernesto made the time go by quickly as we shared conversation for over an hour as I waited. I would recommend coming to the store but especially getting help from Ernesto
