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February 2024 by Bree H
On hold for 20 minutes and the last 5 the phone just rang then they hung up on me. Why are all Walgreens like this?
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February 2024 by Michael Langworthy
Worst pharmacy on Staten Island they donot care bout lines they should all be fired, and the Company should start all over again trained them properly on how to take care of customers
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November 2023 by Laura Manning
First time around they were amazingly helpful, 2nd time around not so much. Never again
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September 2023 by Vincent Martire
I was down to my last two pill medications. I called the pharmacy yesterday and was on hold for like 20 minutes. No one ever came to pick up the phone. Today I called again. Also did not pick up the phone. So I called the store itself and asked for a manager. I was told the manager was busy with a customer and they put me on hold. The manager never even came to pick up the phone. All I was trying to do was seeing what was wrong with my medication prescription because the app told me to contact them about it. What is the use of contacting them by phone if they never pick up the phone. This place was better before covert there were two people at the front that took care of you very very well. I believe one of them was named brad. Since those two left and they quit this place has become a shamble. I would not recommend using the pharmacy by phone because they will never ever answer your call. Horrible pharmacy staff.
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September 2023 by Kim Acevedo
Absolute worst company ever! Don't have any choice in using them because its the only pharmacy that our insurance will allow us to use. You're kept on hold for 20 minutes and longer just to be disconnected. You call in for a refill on your prescriptions just to have it still being worked on a full day later. You get messages to pick up prescriptions that were already picked up. And they don't update patient records ever. The automated system doesn't work and the staff is extremely incompetent. If I could give them zero stars I would. Not sure how Walgreens has managed to stay in business for so long. Just the worst!
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August 2023 by Velazquez Garcia
If I could give them zero stars I would the only reason why I use them is because the hospital send the prescription for my kid there but the can’t use my insurance card because the computer don’t accept my insurance and the person work there don’t know nothing after 30 min there I pay for the medication for my sonBecause I need it. Zero stars
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May 2023 by Kierra Sicilian
If I could give negative stars I would. Don’t send your asthma meds here. You’ll end up in the hospital to treat an asthma attack waiting on them like I did. Heck, you might even end up in the dirt for all they care. It’s like rocket science when you switch insurances. The pharmacist had NO remorse when I explained that I needed my inhaler bc I ran out of vials and I chose the only available refill from a different medical provider. This is my second time going through this and I couldn’t put up with the fight this time. It’s possible that I’m wrong. But I work in customer care and I’d give any piece of advice that I could give to best accommodate my customers and give them better insight on what to do with their next step if I can’t do anything for them. The pharmacy is just there to work and collect a check.
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May 2023 by Ann Bal
This pharmacy has gone downhill. The wait time is ridiculously long. I get a time to come pick up and come in 2 hours later and it's STILL NOT READY. It's never been this bad. I need a knew place.
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April 2023 by Zayra Garcia
Worst photo service !!! People have no idea on what they are doing they have you waiting over 45 min ! to tell you they have no inc seriously made me wait over 45 min to tell me that!!! when the order was placed and said it was “ready”
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January 2023 by Fuzzy
Don’t try n call the pharmacy it’s ridiculous they pick up ask u to hold n keep placing u on hold without saying anything someone just picks up the phone n places u back on hold I’ve been placed on hold six times in a row lol I get ur busy but it seems a little much just let me know your attempting to answer the phone 1/18/23 btw at 11:30 I started my waiting it’s now 1:53 and was just put back on hold two more times since I started writing this lol geeze guys
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November 2022 by Cynthia LMSW nyc
I am writing a review for the regular Store and for the Photo dept. They are both great, friendly & helpful customer service. I use the photo dept alot for enlargements and posters. They contact me right away when the photo items are done. I appreciate that.I have never used their Pharmacy so I can't comment on that.
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November 2022 by Christine Ngo Gomezt
I am writing a review for the regular Store and for the Photo dept. They are both great, friendly & helpful customer service. I use the photo dept alot for enlargements and posters. They contact me right away when the photo items are done. I appreciate that.I have never used their Pharmacy so I can't comment on that.
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November 2022 by Corinne Fusco
I don’t like Walgreens on forest avenue because there is always a long wait I like Walgreens on Hylan Blvd or clove road and the pharmacist was so nasty and the pharmacist behind the counter took forever to fill up my prescription first she said it is ready and then it wasn’t ready I mean come on people make up your mind
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November 2022 by Theresa Cusmano
Waited two days for meds. I show up to the pharmacy and the Clark hand me one or four. I ask her where’s the other ones. She tells me, “two are over the counter, you can choice the ones you want over there”. She was pointing at a row of meds. In the mean time she is telling me the other medication is going to take a few minutes I need to wait.This store has gone down. Not only are they nasty, but they open after 9:00 every time. Im leaving and going to CVS.
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November 2022 by suquana williams
If I could give them zero stars I would the only reason why I use them is because my insurance require me to get 3 months supply and cvs doesn’t do a 90 day supply. Best way to contact them is calling Walgreens customer service and having them transfer you other wise you can’t get in touch with anyone
