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April 2025 by Jenna Dowd
very welcoming atmosphere all thanks to allison!! she helped me find a dress for an upcoming event & hyped me up at the register 🥰 if you need any help look for her!!!
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April 2025 by Kathleen Mary Bonventre
Excellent customer service and cute selections
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December 2024 by C G
I was trying to look for a dress so I can exchange an item. The Hispanic girl was nice and took me to the fitting room. Then a Caucasian worker who was present when the other girl took me to the fitting room, yelled hello. I finally stuck my head out of the fitting room and she had the nastiest look . So I gave her the same look back. She’s like oh how many items you have ? I said 3. I was the only Hispanic in the fitting room and she only asked me. I should have told her something but didn’t. At that moment I said I’m not buying anything here. I knew based of other reviews that they were going to be difficult to do my refund. The girl at the register first tried to say they can’t exchange items for another store? She then asked her male manager who said it was fine. If they would have gave me an issue. I would have went off.
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November 2024 by Leila Banushi
Dresses and clothing are adorable, and classy. But the service and manager, are snappy and nasty. When I tried to return a dress, they claimed that since it was a special sale, which nobody mentioned of, it had to be the exact limit. Now I am stuck with a dress that I dislike. DO.NOT.GO!
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October 2024 by Melo Carrasco
I've shopped at the Staten Island location for a while now and always have a pleasant experience there unfortunately this shopping trip was a different story mid September, As soon as i walked to the register i was bascially being pressured to order the items I had in my hand. A gentleman there was telling me i should just order them if I didn't need them right away and explaining that he would give me a 15% off discount which almost had me until he told me that if I order i cannot return because what I was buying was seasonal items! WHATTT! SINCE WHEN HAS WINDSOR CHANGED THE POLICY AND WHY ARE SEASONAL ITEMS FINAL SALE NOW. I was completely aggravated and took the items because i needed them for vacation but, come on Windsor make up your mind with your policies people should be able to change their minds especially if they are full priced items. He was rude and all i can hear him telling his staff was come on Ladies we need more orders. It's ok to meet quotas but, peer pressuring your customers isn't the way. I will no longer be returning to this Windsor location between his nasty attutide because I didn't want to order and the policies in place now I rather go to Forever 21 right downstairs. I hope your reading this review and you change your attitude because that's not the way to act in this economy and Windsor shame on your new policies. Ladies if you order you cannot return please keep that in mind & seasonal items are final sale!!
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September 2024 by michaela mendez
This store is usually my go-to for special occasions, so naturally I came here last week for an event. Unfortunately, this time was disappointing. I decided to go after I got off work, so it was later in the day at around 6:30, but from my understanding the mall closes at 8:00 on Friday’s so I figured I had enough time. The first thing I heard from an employee (likely the manager) was that the fitting room would close in five minutes. I understand needing time to clean and close, I worked in retail before, but announcing this as soon as I walked in felt unnecessary and rude. Why put me in a situation with only five minutes to find a dress and to practically run to the fitting room? However, the fitting room employee was kind and let me take my time, but the manager kept pressuring her not to let anyone back in once they left. I felt rushed and couldn't find anything that fit, so I gave up. To make matters worse, as I was browsing before leaving, that same manager loudly and aggressively started cleaning around me, which was a very clear (and petty) signal she wanted me to leave. Like damn, just because you’re presumably miserable with your job doesn’t mean you have to give horrible customer service. This experience was frustrating, and I don't plan on returning anytime soon. Just be aware of some rude and disrespectful staff members.
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August 2024 by Guido Nunez
Made a purchase on 8/14 for my daughter back to school outfits and Rosa and staff were great. I wanted fashionable teenage clothing which i really don't know much about and the help i received was amazing! Windsor is my new go to for school shopping and school events great selection.
Ps the music at the store is a great selection .
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August 2024 by Rhonda Guariniello
Rosa was very impatient as not nice.
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May 2024 by Karolina Hilario
Excellent
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March 2024 by Kat Lanza
I’m not one to write reviews but after my terrible experience in the Staten Island at Windsor I decided to write one.I personally love Windsor but dread going in there because they not only have the worst unless workers but they are always so nasty!!! I went there this afternoon, there were only 2 workers that were so miserable and nasty! One was on a zoom call for school which is unprofessional to began with I don’t know how that’s even allowed while your working but alright. She kept walking away every-time I needed help because I was interrupting her class.The other worker who seemed like a manager was just a nasty person, who shouldn’t work in retail if she has no customer service skills. I asked her if I could switch a size for me from the mannequin for me because they didn’t have it on the racks on the floor. She tells me clothes on the mannequin aren’t for sale which I’ve never heard before then 10 minutes later hands me the pants after I told her that I’ve had previous employees take clothes off mannequins. After I try the pants on with other items I needed another size in something else that was only on another mannequin. When I asked her nicely along with expressing that I was in a rush to go to work. She proceeds to tell me that I’m going to have to wait and come back that she’s busy mind you she was doing nothing but standing there. She was just being lazy and useless.I wouldn’t recommend going into the store unless you want to get annoyed and disrespected. Go on the website save yourself the hassle.
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October 2023 by Maria Veronica Menin Mendoza
The worst experience of my life I went with my sister to buy some dresses and it was 7 pm and they told us that we couldn't measure anything because they were already closed and the store closed at 8 pm I will never go again the service is super bad
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August 2023 by Lana Lana
Windsor
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August 2023 by Elba Santamaria
I loved the attention and the best thing is there are several options for occasion dresses ❤️
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July 2023 by Google user
Came in today.They were welcoming at first I asked a Hispanic worker for help locating three dresses she did not know where anything was.A lot of the dresses are ripped and have holes in them.I wanted to exchange a dress I bought that I was told by another store manager in soho and they gave me such a big problem I called soho in front of them and told them and they said yes Atleast store credit could be given I wasn’t asking for my money back I just wanted to swap the dress.The manager was in her own world lacked maybe Brain cells.What ever happened to customer is right I ended up buying the dress because it was nice but Rosa the manager is not helpful and should not be running a store which clueless employees.
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July 2023 by Esmeralda Urias
Came in today.They were welcoming at first I asked a Hispanic worker for help locating three dresses she did not know where anything was.A lot of the dresses are ripped and have holes in them.I wanted to exchange a dress I bought that I was told by another store manager in soho and they gave me such a big problem I called soho in front of them and told them and they said yes Atleast store credit could be given I wasn’t asking for my money back I just wanted to swap the dress.The manager was in her own world lacked maybe Brain cells.What ever happened to customer is right I ended up buying the dress because it was nice but Rosa the manager is not helpful and should not be running a store which clueless employees.
