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April 2024 by 서민석
I ordered a venti-size ice matcha latte, and I asked them to fill it with my Starbucks plastic reusable cold cup, but the female black worker told me they couldn't put the drink in my cup and said: "YOU CAN POUR IT BY YOURSELF". I was like oh yeah I didn't know that was the way lmfao. Like I am not even asking kindness or respectfulness here, but at least have minimum responsibility on what you are doing and do your job plz :(
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April 2024 by Krishtian D.
Was up all night with my sick daughter and had to bring her to the Pediatric Emergency Room. My husband went to get me a drink (after he worked an overnight), ordered an ice tea with no ice and this is what they gave him. When he said it’s not filled, the lady responded then you should’ve ordered a trenta. I have never ran into this problem at other sites nor have I ever heard of treating a customer this poorly. I use to work for Starbucks and understand how crazy it can get but never would treat a customer like this.
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March 2024 by Sheimary Raices
I tried ordering a caramel ribbon crunch Frappuccino and a chocolate K-pop, and the customer service was terrible the lady kept giving me an attitude and wasn't listening to me very good. When I got my order I had an old moldy smoothie and a bitten k-pop. Would not recommend this place at all.
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December 2023 by sasha
I study at the library and i always have to get a drink from here! they never miss.
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December 2023 by J F
It's a pleasure to get my Caramel Macchiato from the day crew here. They are the hardest-working and nicest baristas of any Starbucks around. They deserve medals and statues erected in their honor.
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November 2023 by Travis Eaton
After placing my order 2 workers at the hospital one ordering the same thing as me but more complicated had there order served to them before mine was made. Is there any reason why my order wouldn't have been fulfilled before there's?????
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November 2023 by Anne DeSimone
In the midst of a stressful place,Stony Brook University Hospital, you can find an oasis. Sweets, treats, coffee and drinks. The staff is cheerful and competent. The space is small but welcoming and comfortable.
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October 2023 by Peabro Cando
The old guy working here without an apron or anything thinks that it is okay to wait for a coffee for more than 20
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October 2023 by Roxana Diaz
The worst customer service!
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September 2023 by Shannon Hu
Ordered a grande latte no ice and no joke they gave me half the drink. Told me i needed to pay more for a regular grande volume?!
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August 2023 by Elizabeth Stassi
The service is horrible. The prices even worse. They charge more than Corporate so when their order machine is out you have to pay higher prices because they won’t match the corporate prices. They move at a snails pace. ??♀️ someone needs to take over this place. Just saying.
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July 2023 by John Sagliocca
Terrible services very rude management. Dose not put customer
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July 2023 by Jayne R.
I don't know why the night crew is so nasty. We all have a job to do and it's very sad how they treat people! It's very hard to do mobile order because it's never ready or it's wrong. I could go on and on about how I have been treated but I'm just hoping the manager will see this and do something about it. I can say there are 2 people at night that are good but they aren't in all the time. Please help your staff about customer service!
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July 2023 by Kristan T.
I am actually super pissed at this Starbucks. One of my best friends in a nurse in the hospital and I was asking her to be a bridesmaid. Being from Long Island but now living in Florida I had to call all of the Starbucks on Long Island and personally speak to someone to have them make my bridesmaid proposal come to life. This was the one starbucks that didn't even pick up the phone. I called SIX times and no answer, so last minute, while she was about to go on shift, Im scrambling to figure out how I am going to get the proposal on her cup. Luckily I was able to figure it out using the app but don't even try to call this place because they wont pick up.
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March 2023 by Aamir Khizar
The worse Starbucks on Long Island! Their hot chocolate was more like water chocolate. Starbucks has one of the best hot chocolate, but not sure if this location got any training on ratio measurements. Talking about training, the salesperson behind the counter was on the phone; I thought corporate training does go over these practices.
