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January 2024 by B. G.
The worst for ATM transactions, The ATMs here are always out of order most of the times, only one ATM outside, the other is inside Branch.excluding the drive thru one, The outside one is slow, needs an upgrade, now today 12/30/23 it was only excepting deposits but no funds to give, it’s a shame staff here is great, but the Branch owner sucks for not giving them better machines, the next chase is miles away. Awful just awful. Thinking of changing my 4 accounts where else just because I have no more tolerance with chase.
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August 2023 by Russell R.
Run!!!!! don't walk and get your money out of chase. My mother has just recently had $9900.00 taken from her account with no explanation from the chase bank. We put a fraud claim in immediately to which they came back with "your fraud claim has been denied" with no other explanation as to why. This is crazy as they at first said it should be covered if fraud but will have to wait for their internal investigation. once the internal investigation was done all they said is your were denied. we asked what their findings were as we were totally taken back by someone being able to enter our account with out authorization. we asked if they could share where the breach happened so we can better understand what happened and safeguard for the future. they would not share any information. After my own investigation i find i know a handful of people this has happened to and all have received the same answer from chase. i would take your money out of Chase as they don't seem to have their grip on fraud. It appears that the fraud more then likely happened on their side as i cant understand why they will not share information that can help protect the consumer. I almost feel they are the scammers for not being transparent.
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August 2023 by Russell Rodriguez
I would run from this location as i did but my mother who is over 80 still banks with Chase but will soon end do to the poor customer service at this location. My mother went to this location to report fraudulent activity on her account ( someone took close to 10k out of her account and were going back for another 5k.). The women who met my mother was very demeaning and not helpful with our situation. She told us there was nothing she could do. We requested to shut her account down and open a new one. she did not suggest to call fraud protection or any other helpful hints on how to try and recover the money. It was only 24-48 since the money was missing , Fraud protection of chase was at least helpful in getting us on track towards a claim. I am not sure what happened to customer service but it doesn't happen at this branch.
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May 2023 by Tony Burgos
They are the worst. Customer service trash and there phone trash also.
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October 2022 by Phil Cipollina
They dont make anything simple and instead of orrering solutions, they send you away. How is it the clients problem if the teller doesnt know them and they were not prepared with multiple forms of ID. My elderly mother in law was forced to go into the branch to make a withdrawal because they dont have a pinpad at the drive up window. I get protecting from fraud, but the getting turned away because the new teller didnt know her!
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August 2022 by Ks12004
I’m 18 and don’t have much experience with banking but Paul Bongiovanni helped me threw a couple things. He’s a funny guy and very nice. Would recommend this bank.
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July 2022 by Sal Terbey
Seems like chase just bringing more and more restrictions. Soon it will be impossible to work with them. Too bad since they are really have the best customers service.
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March 2022 by Stephen Arzoomanian
Chase is so cheap they dont have enough tellers , since they shut the other local branches , they get all those customers , the tellers are nice but the place is way understaffed thanks to the cheap lousy business practices of Chase, you often have to wait on line for a long time .
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June 2021 by Conner Reig
First time in the bank today. The building was clean, the staff was friendly, and everything took place in a matter of minutes. Can’t expect much more!
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August 2020 by Svetlana Sokolovska
There are so many jobs in this world. But some people make a decision to work in customer service and hate that jobs. Came to drive thru, the woman just looked at me, no hello, no what can I do for you. In the end when she said “have a good day” with the saddest tone ever. Why do people work for customer service? Do you even check their work and attitude?
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August 2020 by Taylor Weber
I don’t know why this bank has such a low rating. I feel that their customer service is excellent and that both the counter staff and managers are very knowledgeable and helpful. Their drive up service is excellent and their counter service is fast easy and simple. They have a drive up ATM, an in-store ATM, and a private room ATM. What more can you get out of that? Highly recommend going to the bank!
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April 2020 by George J.
Usually do not complain about situations , but this is comepletly ridiculous.. waited in the line for the bank for 2 hours ! Mind you I was third person in line in the morning. I understand the world situation but for you to hole line for hours while you take care of one person is very unprofessional and the bank and the chain should be VERY embarrassing. Highly upset and look to move account else where.. not only should the stony point bank be ashamed but chase as a whole for letting this location hinder the company name. Will not be returning
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February 2020 by Christina Gizzi
I waited forever for a banker to see me. 4 bankers and not one person being helped. One helped a man before me when I had clearly been waiting. Not a single helpful person in this building
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January 2020 by Meghan Griffin
The staff was friendly but it would be helpful if they had some system to keep people on hold instead of calling back at a later time.
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September 2019 by qais alardah
the worst costumer service every espically the drive throu you wait forever i waited 10 min then they want me to go inside cause not enough staff i said i have a child in car i can't and i didn't finish my transaction WASTE OF TIME just go to garnerville location they are you best