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October 2023 by C “BigC”
Always very helpful when docking my boat for fuel
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July 2023 by Liz C.
We Just tanked up our boat around 3pm today. We got water in our fuel and almost got stuck. Had to go for some repairs so the boat can run again. Like a refund on the gas we spent!
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June 2023 by Tiki 2
Seems nearly impossible to get these people to set up an appointment .
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December 2022 by Curtis W.
Always great service. Even if they are closed, you can call them and they will open up the fuel dock for you. Price is a great usually the cheapest on the river.
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October 2022 by James Dinneny
Good marine fuel dock
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March 2022 by Galina Y.
We've been using heating oil delivery by Panco for more than 5 years now. Panco has reasonable prices and care about customers. Recently they've delivered heating oil three(!) times in smaller batches due to access issue by the bigger truck. We were happy they found a solution and we didn't ran out of oil. I would recommend them to investing into a longer hose :) Usually, delivery happens within 1-2 days after call. We also understand that delays are possible due to weather/demand. E.g. our latest delivery was scheduled in 4 days after a call. But I would like to mention that it was not a problem for us since we monitor oil level and order while we still have enough for at least 10 days (based on our estimates). So far we are satisfied customers.
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January 2022 by Andrew D'Alessio
I am scheduled for automatic delivery but have been out of propane FOR DAYS. Customer service just suggested that it was my fault for using more propane than normal. This is the 3rd time I've run out of propane with them.
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January 2022 by T. A.
Ran out of propane, twice - both times after scheduling deliveries with them. I asked how we could avoid these issues in the future and was told that this "wouldn't be a problem if I signed up for automatic delivery." I did, and we just ran out of propane again the night before this last snowstorm. Because we had our gas powered dryer running in the basement, the house filled with fumes and we had to open our doors, losing heat. When called about this, they apologized and said we would receive a delivery or a temp delivery tomorrow so long as our driveway was accessible and they had vehicles on the road. Our driveway has been plowed and we received nothing - called back and was condescended by the office clerk - it is now two days since our initial call and we still have no propane. Why did we sign up for automatic delivery, then? Avoid, avoid, avoid.
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January 2022 by ash k.
Completely unreliable. Today is not the first time I've run out of oil because they have not made timely deliveries. The owner is polite but ultimately unhelpful. They don't solve problems, they create them.
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June 2021 by Loren Panebianco
Panco Petroleum & Panstar Propane are looking for Oil and Propane Service Techs to work out of Stony Point or Pine Island, NY.
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June 2021 by christopher vega
Great family business....great service and staff.
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October 2020 by Mark Y.
I have used them in the past for oil delivery. I have an account and normally just ask them to top my tank. My issue is contacting them. They have a general mail box to leave messages. I have done so 3 times over the last 2 weeks to schedule maintenance. No return call. I went with another service who promptly returned my call. How about setting up a web form or something for oil orders? I will give them another shot for oil delivery but they sorely need to update their office communication process.
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July 2020 by Michael Buccelli
Very Poor Experiance this past weekend while fueling my Jetski. Young Man Ripped nozzle out when done and tore up the plastic filler neck and cap and safety chain wound up under water. Barely an apology from him and im stuck replacing fill neck for no reason
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October 2019 by Bryanna Torino
HORRIBLE customer service - have been using them now for 3 years.. called today to have my furnace serviced and they refused to come - saying because I was not on automatic delivery I could not get someone to come service my furnace.
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February 2019 by L M.
Miss BG. Hope come bk. Great Company and family. They care about people!! They will always make sure you are taken care of!!
