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July 2025 by Jim Piddock
Unreachable. Sent Final Notice bill before any others!
Total disgrace and a perfect example of why the US health system has such a bad reputation.
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June 2025 by Mark Jaggi
I recently received a bill for $1,465.00 for a sample diagnosis after an upper GI scope. I have good insurance that already costs me thousands of dollars annually, am retired and to get hit with an unexpected bill like this has never happened before. I was never informed that i would be billed by this company. Now I'm making daily calls to cdx, my Dr's office and my insurance company to try and resolve this. It's very stressful. Do yourself a favor and find out if your dr uses this lab and make sure any test is fully covered. If you don't get a guarantee, I would find another dr. or demand they use another lab. Posting my experience on the Baretts Group on Facebook. If you have Baretts it's an excellent resource.
Update: 6/26/25. I got a call from Sr. Management at the company and they resoloved my issue. We also discussed that companies and Dr.s need to do a better job informing and working with patients ahead of time so that people don't get surprised with expensive bills that can really put them in a bad financial situation. I have since changed my rating because everyone at this company was professional and seemed concerned with resolving this.
Also my rating is soley based on billing practices. I can't speak to whether this test is the latest and greatest but I can say that the company does seem to care about the people it serves. I reserved one star because this experince has left me with feeling uneasy with future proceedures and billing but I think this has become an unfortunatel trend in our current medical system regardless of insurance.
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December 2024 by Vanet Uvino
I just received a bill from CDx Diagnostic for $880!! I know nothing of this Company and never gave any permission to have this Lab work? I go for my endoscopy every 3 years for 30+ years and have never received a bill from this place. Last endoscopy was Aug 5th, 2024. Now I have to wait the weekend to call my gastroenterologist to find out what’s what. Anyone else get these random bills?
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June 2024 by Lori Gibson
Their billing department is sketchy. I received a bill with an adjusted amount. After going to my claims on my insurance website they never submitted a claim. I called and said I wasn't paying without insurance verification the exorbitant amount (which we never agreed to) was correct and verified and asked for them to resubmit claim so I can see it on insurance claim portal. I am still waiting...it's been over 10 weeks and 4 months from actual procedure.
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May 2024 by Douglas Ogden
I am a submitting doctor. I am writing this review based on my experience and that of my patient. First, it appears that the "on hold" wait time is not a bug of the system but a feature. They are obviously hoping everyone will just get frustrated and pay the INSANE bills they send without a clean and clear billing record. This is a veteran who wanted a brush biopsy at my recommendation. The form says that the patient will not be billed for anything. They will accept what the insurance pays. Their fee for a simple brush biopsy has ranged from the low $300 to over $3,000. My receptionist has spent time, on the clock, dealing with the billing company on behalf of the patient. I finally got answers I understood. The patient didn't have any medical Medicare benefits outside the hospital. He would need to have a part B coverage which he doesn't. I let them know of my displeasure with their system and insisted that they stop billing my patient. I got a return call that confirmed my request. I have decided to upgrade my 1* review to a 2* review because I don't have confidence that their billing system is "fixed". I refuse to go through this headache again. I want my 2 hours back. I also want reimbursement (I have no hope for that) for my employee's time spent helping this patient.
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February 2024 by Jason Levitt
Been on hold as #1 in the cue for 55 minutes . Number 1!!!
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February 2024 by Dana
billing department is a joke. they have sent me 5 different bills all with different prices, all while saying this is the final bill, tried to send me to collections 2 times , we are goin on 13 months now and they still cant get me a actual bill for payment. the bills they sent range from 500,8--,2500 and 4,000 meanwhile insurance has paid out already and they sent the ( remaining) ( disputed ) bill to the wrong insurance company 2 times
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December 2023 by Love Art
Scam company.
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June 2023 by Ryan
They billed me $4300 for a diagnostic test after endoscopy and my insurance did not paid it! They sent my bill to the insurance two monthes after my procedure.
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March 2023 by Eric Wiggs
Ridiculous. Can't even run their billing department correctly. My insurance paid them out MONTHS ago and then they threatened to send me to collections. Joke of a company.
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March 2022 by Dave
Trying to bill more than allowed.Want 4000 dollars more than the insurance payment which they agreed to.Dishonest company
