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June 2025 by Hersh Bar
I had a great experience here. Salesman was very knowledgeable and helpfull, much more than I expected. I would buy appliances from here.
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July 2024 by Blues Chick
I would give Alex a 10 but the owner Mark a zero he has no customer skills flip flops on the pricing and tries to say they're the only people that could legally hook up an appliance I tried to use a small family-owned store but I will never go back there because of the owner
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February 2024 by Alexander Jamieson
Great staff, pricing and service
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March 2023 by LIsa Longobardo
Shop local - excellent customer service & price - installation & hall-away was a breeze
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December 2022 by R Bug
I needed a new dryer and Mark and Waldo made it easy from start to finish. I got a great dryer at a reasonable price and it was delivered the next day. The delivery was quick and efficient and exactly at the time quoted. Excellent service all around.
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October 2022 by Google user
By far the worst customer experience I’ve ever had. Bought a Friedrich wall air conditioner. It would not cool my home to a level below 76 degrees. Called immediately. Met with excuses, broken promises, attitude and lack of communication. Owner Mark refused a refund. Argued with me non stop. We disputed the bill and won. Even bringing his ac unit back to him was met with resistance and attitude. In the end he hid inside of his office when I returned it. He couldn’t handle that we won. Highly unprofessional and nasty business owner. Shame on you Mark. I feel bad for the people who work for you.
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October 2022 by Kimberly f
By far the worst customer experience I’ve ever had. Bought a Friedrich wall air conditioner. It would not cool my home to a level below 76 degrees. Called immediately. Met with excuses, broken promises, attitude and lack of communication. Owner Mark refused a refund. Argued with me non stop. We disputed the bill and won. Even bringing his ac unit back to him was met with resistance and attitude. In the end he hid inside of his office when I returned it. He couldn’t handle that we won. Highly unprofessional and nasty business owner. Shame on you Mark. I feel bad for the people who work for you.
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August 2022 by B K.
So lets start with them answering the phone representing the old Silver City in Spring Valley. They indicated that in a vague way they are the remnants of a once excellent Appliance Store! So when HY's store in Suffern appears on the internet there is no signage of who they are written on their store and they are the size of a small city bodega. Hardly full of inventory. However, when you go inside they keep some fairly high end representations of great appliances...although only very few. It's hot as all get out in their store and they are suppose to be selling air conditioners. Theirs just doesn't work, or barely at all. Lets now turn to their two apparent sales reps Alec and Waldo. Their expertise is seemingly less than what they read from the websites that YOU are also looking at. And therefore they misrepresent some facts that make you doubt their conclusions. The boss (Mark?) is a smooth talking old timer who obviously has enough connections to obtain the merchandise for this closet sized store. So when I told him P.C. Richards price he beat it by $120. However, a few things they did not have an answer for and I foolishly ordered it anyway. They could not tell me beforehand what the monthly payments would be if I used their stores credit card account through BrandSource. It is a zero interest purchase but the length of payments are the question. So it wasn't until I was signing on the dotted line (and in desperate need of the air conditioner) that Mark told me he could only give me the six month terms and not the 12 months. P.C. Richards was offering the 12 months on the same unit coming out to $90 per month... instead of Hy's $170+ a month. Also there was an ongoing debate about the window hardware which did not come with the unit since it technically has a sleeve. However, it does fit easily in the window but it needs a separate window kit to lock it in place. It takes too much time to rehash who said what and when, but I have no window kit and had to improvise. So now they offer the window kit at a reasonable price but I will have to pay that separately and on top of the first month payment. So my first months payment comes out to over $220 for this air conditioner, properly installed with the kit. These informational shenanigan's leave a bad taste in my mouth. I want to help out small local businesses and understand that this merchants markup is not big...and their sales aren't either. But I don't like to be buffaloed either. If P.C. Richards pulled this stunt they would be in trouble. I may need to replace another air conditioner soon, this year, and I might do better going to P.C. Richard...as long as they have a sale or price match. They have some smooth talkers their too that require caution when listening to their forked tongue spiel. But they claim to match anyone's price...which I guess also means the $120 less that HY's quoted. Just make sure you do all your homework before you buy an appliance ANYWHERE! And hopefully don't wait until a HOT mid-summer to buy a replacement air conditioner.
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September 2020 by Devin Toth
Our two air conditioners had mold so we needed to replace them. I called Hy's Appliance and the staff were all very professional and incredibly friendly. They came over to inspect our AC slot size to ensure that the two new ACs would fit perfectly into the wall. They explained that our previous ACs never fit perfectly which led to air and water getting in and causing mold. Long story short: They quoted me a price with no hidden fees, set a delivery date, came on time, finished installing the two units ahead of schedule, showed me how to clean and maintain them, and safely removed two old moldy air conditioners and disposed of them properly. The people installing the air conditioners wore masks the whole tim. The service was excellent and at a great price. They paid close attention to detail and didn't waste any time throughout the whole process from my initial phone call all the way up to finishing the installation. I highly recommend them!
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August 2020 by Linda Kirshenbaum
I have never been to Hy's Appliance before.This afternoon while using my microwave warming some turkey perhaps a small piece of fat splattered and I thought shorted the whole unit.I called by chance and spoke with an honest and comforting Marc who helped me step by step to reset the microwave which worked.I so appreciate his help and honesty and when I need new appliances, this is where I will go.Thank you again Marc.
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August 2020 by M Sm
Take note, managers.. If I politely call to inquire if you have a freezer, don’t be smart and tell me I’m the 100th person to call on this, tell me that I’m wasting time then hang up on me. If you are not able to answer a high volume of calls during this pandemic, you are not equipped to be in the customer service. It’s not appreciated to be condescending. I’m glad I didn’t step foot into your store and you aren’t earning my business. I will buy all appliances elsewhere in my new house. I will be sure to tell my experience with local residents of your obnoxious attitude.
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August 2020 by Yitzchok Dancziger
Best people and best service!
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August 2020 by tino lapa
They did not have a variety of refrigerators that I can choose from .I could get a better price at P. C. Richard.
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August 2020 by Babs _Kaye
Not happy!
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September 2019 by Paul Hoffman
They are extremely knowledgeable and helpful. They went above and beyond. Great staff and best prices
