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February 2024 by Jeffrey L.
Online doesn't work properly. Then you have to take a photo of your drivers license. The complexities go on and on. You can't close out a CD in person and receive a check. It has to be over the phone and a check has to be mailed. Customer service talks and talks and does not seem concerned. I don't like dealing with this bank and have taken out my considerable sum that was in a CD.
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January 2024 by Nikolett Peto
It is a really disappointing experience. The lady didn’t let me talk with anyone about a car loan as everything is online. Although I called the customer service and they said to go to the closest branch. Waisted my time.
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October 2023 by Jose David Carreno Rangel
They are doing a great job! Very good customer service.
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August 2023 by Diana S
No more Tellers? If we have to use the ATM to take out a decent amount of money at least have the option of being able to take out $50 bills. Half the time people are unable to take out money from this bank at the ATM to begin with. Please do better.
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July 2023 by B.S. M
Do Not deposit cash, the machines are hacked and now the account shows like they never received my money.
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July 2023 by She Ho
Fantastic bank! The decor and inside of the bank has been renovated and really elevated since the last picture posted of it from 7 years ago. I highly recommend anyone to come here as they are efficient and friendly. Their implementation of updated technology to help make transactions a lot quicker. But that doesn't mean that there aren't people around to help. I was able to get assistance from anyone in the bank and they are highly patient and helpful. It was an fantastic experience.
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November 2022 by GREGORY L RODGERS
I SINCE SOMETHING. LIKE SMALL ATTITUDES N THAT AIR KIND OF. IT COULD B NOTHING MAYB SOMEONE SHOULD INVESTIGATE?
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October 2022 by dj arturo vidal
I was there I was ask the I want to speak loans person and the guys we not doing for anybody and he say what do you need I can help you i talk hem I need asisten for loans
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August 2022 by Linda S.
One of the best banks i ever been too, the customer service is amazing and I wouldnt pick a different branch or bank. The workers really take the extra steps to do their best and help you with what you need
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August 2022 by Frank S
By far the worst capital one bank. ATM machines always out of order.Depositing money talk 5-10 mins. I bank with TD BANK I'm I'm and out. Smooth experience
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April 2022 by Aziz R
Courteous staff, great service, clean place no crowds
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February 2022 by Kristen Ackley
This branch was fast and organized. Hussain was so helpful. He has a kind and calm demeanor. He took his time to explain everything to us.
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February 2022 by Nathan Ackley
Amazing service Hussein took care of us and helped me with getting a cashiers check for my move-in to my new apartment. Thanks Hussein!
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January 2022 by G L
Bank at times can be very slow and you can never get anyone on the phone at this branch it reroutes you to the over the phone customer service number. It's super weird and annoying!Please build one in LIC that area can benefit from having one seriously!
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September 2021 by AbdulKariym Ibnbrodie
It was closing time on a Saturday and the bank teller, Edwin, was still very patient with me in my ignorance. I am old and don't know much about the banking system and still Edwin was very polite and not condescending. I am very greatful for the service.
