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March 2024 by Jessica Torrico
The clerks are very friendly, helpful and most importantly patient.
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March 2024 by yael says
Always friendly and helpful!
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December 2023 by Santosh Yuvi
Called yesterday coz I had some questions regarding my ups order! Lady who picked up call kept me for hold unannounced. I waited 5 min and still didn’t get any response.
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October 2023 by Annie Xu
Amazing staff! Super efficient and friendly. Very good at their jobs and a staple for the community. Was waiting in line when an older lady came in looking for a mug she left behind. They couldn’t find the mug for her but the employee gave her his own YETI mug to replace the one she lost and absolutely made her day. Truly above and beyond.
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October 2023 by Beau Ryan
Absolutely appalling service. Rude beyond belief. Jackie (supposed to be the manager) hung up the phone on me. Refused to give me the owners name. I would steer clear. Their mistake is that I have a contact who’s the Senior VP for all of the UPS stores in the country. And I’ve already reached out to him. I’ve also let the auction house who recommended them know as well.
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October 2023 by merrisa hakim
I have visited this store a couple of times and most times very busy. I see this young lady there all the time. She is always so pleasant and helpful not just to myself but to others, top tier customer care in my opinion. Very patient with me as it doesn't matter how much I prepped to be organized with shipping out, when I get there I am unorganized with several items. Never once did she make me feel as if I was bothersome and took the time to assist with advice on packaging which would be cost efficient to me rather than trying to suggest I buy multiple boxes. I don't see this kind of service often anymore. With everything crazy going on in the world service as such is appreciated. I just had to ask her name. Thank you Jackie :)
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July 2023 by Susan Andrews
I called the store to ask how to ship something to that location for pick-up by someone else. I could hear that the store was very crowded, and the woman clerk asked if she could call me back. She called me back within 5 minutes and provided me with clear instructions, even reminding me to put the recipient’s phone number on the delivery instructions so that she could call when the package arrived. I received an alert when the package was delivered this morning, and within 10 minutes of that, the recipient received a phone call from the store that the package was ready for pick up. That’s the way to run a business and provide high quality customer service!
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July 2023 by M Allen
Tom, Owners are like family. The past 10+ years. Amazing Loving people. Great Service.God BlessMichael ( Viola )
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July 2023 by Peter F.
This is the worst UPS store in New York City. I hope someone soon comes up with a FEDEX store for this neighborhood, it is NEEDED! The owners of this place are unprofessional, angry, always trying to compensate for their inferiority complex, lack knowledge of their trade, don't really understand much English and make a mess of things. They can't even read an RMA label. They shipped the wrong item with the wrong return form and as a result I lost the item and the refund. USELESS! No sense of customer service. You're better off going to the Long Island City store or better yet, to Manhattan.This people give UPS a bad name. This store should be closed.
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May 2023 by Steve Afre
Really quick not too long of a wait to have service
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March 2023 by Rebecca Abraham
All staff (particularly Rebecca and Jackie) are always skilled, efficient, and patient. Very notably, there’s a non-hectic atmosphere every time I come here, which is very impressive considering the nature of services provided.
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March 2023 by Jeslin Varghese
One of the best UPS stores I have ever been to. Super fast and efficient service.
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February 2023 by Kassandra Diaz
The worst. They tell you they offer a service until 6pm. I got here at 5:59 and nobody attended me until 6:02. They said they couldn’t help me. Who does that?
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December 2022 by Joe Pilato
I've always gotten fast helpful service from the staff here (before and after the move).
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December 2022 by Morrigan Burke Martin
Such kind people doing the hard work of actually running a shipment store.Lovely neighborhood gem.
