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November 2023 by Errol V.
The worst customer support ever. The credit card and service is the worst, i just received a new visa credit card, activate then tried to used it and was declined. No weekend service available. its now monday, i have been on hold for over an hour, rep just left me hanging with a message saying that all agents busy.
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December 2022 by Benny Lopez
why hasn't my direct deposit hit my account ? Is everyone having this problem ?? NOT FAIR for us if this is only JOVIA bank doing this
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November 2022 by Syed Abidi
Third class below grade customer service ! My family went through horrible customer service experience multiple times now and we all are aiming to close the account and open new accounts with a reputable and recognized bank with trained staff l.
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April 2022 by Ariana Incantalupo
Absolutely wonderful staff. So delightful, helpful, caring and hard working. Went above and beyond. Could not recommend more!!
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September 2021 by Alice S.
John Jimenez at Syosset branch was so patient and helpful in setting up Venmo and Zelle. Much appreciated.
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September 2020 by Albert Kim
I admittedly don't visit this branch as much as I should, but I always get stellar customer service every time I'm here, whether it's to use the teller or customer service people for one thing or another, it's always a great visit.Thumbs up and don't stop being great.
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August 2020 by Suzanne P.
Can't call to get a quick question answered about whether a specific branch is open today I'm on the 3rd phone tree still trying to get a live body...Just need to see if a branch is open today (since hours aren't updated during Covid so no way to check this online!) By the 3rd phone tree, they wanted me to type in my SOCIAL SECURITY NUMBER! Really? Just to talk to a rep & see if a branch is open? So even if I was a customer I couldn't even get a quick question answered in a reasonable time! I used the "not a customer" option & went to another hold. And, Jovia management, don't say today was unusual because of "unusually high call volume" - it wasn't! Final tally of time on phone: 10 minutes, just to see if the branch was even open! This information should be SHOWN AS UPDATED FOR COVID on the website & easily searchable.
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June 2020 by Karen Frustaci
The Syosset branch has been closed since the pandemic and now it says online it's open when it's not...and the ATM is often out of service. Unacceptable. People need money and what is the point of a credit union if you can't get money or a teller?
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June 2020 by Angelo Incorvaia
They make opening accounts easy and the service is awesome
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June 2020 by Theresa Torti
The Syosset ATM was down for 2 days that I know of and I can’t get through to the branch to see if it’s working now in order to avoid another trip
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December 2019 by Stavros Petkovits
20 minutes in traffic to get to this location because I needed jovia and it is a Wells Fargo. I could have paid my $3 ATM fee somewhere else!
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April 2019 by Gulraiz Iqbal
Regret financing car with them. They are worst.
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January 2019 by Mary Pizzimenti
The staff makes the bank great. They are so cute and are friendly to each other. They always offer magnificent help and make things so easy for the customer. Definitely recommend banking with them. 5/5
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December 2018 by Boswain Shaw
I've been banking with them since freshman year at CW Post campus of LIU. 16 years later, I'm still banking with them although I now live in Washington, DC. Awesome bank.
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May 2018 by Justin Hollander
My wife's debit card expired and they never sent a new one, even after repeated calls. Manager was very rude over the phone.
