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June 2022 by Shannon S.
If you see this dealership pop up run as fast as you can. I have been dealing with their horrible excuse for great customer service since March and it keeps getting worse. I told them that I already had a preapproval letter and just wanted to purchase the car and that didn't stop them from running my credit through 2 or 3 more banks. They never respond to messages or call you back ever. I purchased my vehicle there (note I am from out of town) and my tags were running out and I called them everyday for the status and I kept getting the run around. They are quick to say let me take a message and have someone call you back(that never happens). I was lied to about people being the manager when they really were not, I was told that my tags should be here in a week(another lie). I was passed from person to person and never got an answer to my questions. Oh did I mention that I had to go pay for and get my own tags at the MVA, after I paid them for the service, then I had to make several request for a refund. I never received my extended warranty paperwork and I contacted them about that and was told that someone would get back to me even though I told the person that I was at the repair shop for my car and needed the information so that I didn't have to pay out of pocket. I was constantly told that the concierge could not transfer calls because they were sooooooo busy but someone was available to help me and would call me right back and it's now been 48 hours and I still haven't heard back from Sally the Manager. I also keep getting the stupid automated bot and I am sick of it. I wish I had never happened upon their site. I have had to deal with them since April and it's been a true nightmare.
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May 2022 by Sahil J.
Great selection of cars. Definitely an amazing dealership and Kyla helped me so much in finding my dream car!
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May 2022 by Masaun B.
I was looking for for a Jeep Grand Cherokee for a while now.I came to North shore motors and spoke with kyla.She got an understanding on what I was looking for and she helped get it.Definitely will come back.
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May 2022 by Prince B.
Stay away from this deanship, they are just lairs. They will steal your money. I went to buy an alfa Romeo from them, the car that I wanted wasn't on the lot at the time so they made me check out not drive the same car so that I can feel how the car will be like. I liked the car so much I made a deposit which they told me is refundable if I don't want to continue with purchase. I check with the insurance and it was super expensive so I said that I can't continue with the process of buying the car anymore. they are now telling me I have bought the car, even thou I haven't seen it yet and they are yo yo me on my down payment.
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February 2022 by Andrew T.
stay far away from these scammers they make many promises and minute you sign you are nothing but a piece of garbage to them. wow never had a bad experience like this. kevin big phoney, frank big talker. one of the worst business's i have ever come across. to many things to list or this would be a 5 page negative review. the anger i get just typing this is disgraceful. wow is all i can say about these people top to bottom!!!!
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February 2022 by John B.
STAY AWAY FROM THIS PLACE. SCAM. ‼These awful people do not even deserve one star! They shamelessly steal from and scam the public, just look at all of their reviews. I feel so foolish for going here before looking at reviews. They will lie to your face, Sell you a non-working vehicle with a fake inspection, steal your deposit, promise a refund that never comes. ‼‼‼‼ By far the worst, most horribly, unprofessional, unethical, rotten group of people I have ever tried to do business with. BBB SHUT THIS PLACE DOWN‼ The arrogant owner will probably say I'm a fake review, while they flood their Google page with fake reviews since Google does not enforce IP address monitoring. Avoid these crooked low lives at all costs.
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February 2022 by Lisa K.
Great advertised prices. But you'll get 5+ emails, plus a bunch of texts, AND phone calls, all claiming they are waiting to serve you. When you respond to the emails, the follow up is "How is your vehicle search going? We're here to help." But they don't answer any questions. Same for texts. I got communication from 5+ "people" claiming they hadn't heard from me and were helping "Bob" follow up. I think everything is just automated bot responses. They said they were open until 8, but got mad at me when I called them at 7, saying they couldn't keep the place open just waiting for my call. ?!?!?! When you ask what options/features a certain vehicle has, the response is "what options are you looking for?" No - I want to know if THIS car has THIS option. And if ask them to compare 2 vehicles on their lot, they can tell you that they are different colors. I got another text yesterday - with no name - saying they just received my file and if I could just identify myself and the car, they'd get right to the financing. It's been over a week that I gave them all of my personal info for already approved financing, but it's not in my file?? They state "no dealer fees", but there's $1875 charge for I don't know what, then another $175 for paperwork. They are happy to ship the car to me - I'm out of state - but have no idea what that could possibly cost. At least 4 generic texts/emails/calls asking when they can set that test drive appointment for me. Cargurus.com advertises their vehicles along with all of the price changes they've had on each vehicle since it's been on their lot. But they won't honor the lowest advertised price. I've been dealing with them for almost 3 weeks. I know which car I want and they have my approved financing. And they still can't close the deal. I'm not sure they're even a real dealership at this point and I'm hoping my identity wasn't stolen. BTW - I was purchasing a BMW, so I'm spending a good chunk of change.
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December 2021 by Shantay L.
Run Fast!!! Donot purchase a vehicle from here! 1 week ago, I purchased a Maserati. The next day, I noticed some issues. I took it to an actual Maserati dealer and was hit with $12k in repairs. The car was never serviced by Northshore. Simple items like brakes and rotors were not done. I brought it to Northshore's attention and they basically said "Oh well". Don't waste your time and money. Go somewhere else.
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November 2021 by Vivian N.
One star gives them to much credit. Very nice until they sell you car and scam you. Car listed $28,777 before I got there, then we add fees $1,995.00 + $2,995.00 to have car certified, which I don't believe they had done within a week (no proof given) + $2,000.00 never spoken about + $4,990.00 for a service contract not asked for because a Certified preowned car was enough for me to have a piece of mind. I put down half the cars value, my husband couldn't figure out why we were having a problem getting financing, despite our high DTI issue. To my surprise when I looked at the paperwork they were financing over $7,000 than I expected. I sent a detailed letter to the salesperson with what the figures should have been. That is when the finance guy (I won't mention his name) decided to call me back after leaving him a msg the day before to please call me back. Very disrespectful, didn't let me get a word in, my co-worker could here him from the phone, she couldn't believe it. Anthony D, you ask people to do not hesitate to call you. We called the Syosset location asking to speak to corporate, the guy said he didn't have a number for corporate, took my husbands number and we are waiting for a call back. I'm sure you workers in the Amityville location know who I am, they can give you our telephone #'s to be reached. Btw, both key fobs needed batteries, I couldn't lock doors and car was not delivered clean and one of the tires has a slow leak, I have refilled the tire four times already.
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October 2021 by Ritaa M.
This place is the worst place to ever try to purchase a car. Everything from the car was broken I brought the car in to get it fixed and they did not want to fix anything. They basically told me for the inspection the heater, the AC and tires were functioning so anything else wrong with the car was my problem. I highly recommend you do not buy any car from these people at all!!!!! They are scammers and just care for their money. Everything on the car does not work including the radio, the unlocking of the doors, the charging the phone etc....... PLEASE DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE
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September 2021 by Genesis M.
I'm as well having the same issue that most people say on the reviews! they kept my down payment over 2 weeks saying the ''bank didn't accept my paper work'' ok cool where is my money now ??! i wait days and still nothing till that Monday i get on the phone with the bank and they inform me no refund was issued instead they tried to take money out the card!! I had the bank people on the phone and had police come and that when they finally returned partial of my money back ! still missing 1900 that they need to refund me they just like making people's time a living hell biggest scam ever and all the staff is involved with this and on top of that the price they show is incorrect just add another 5 grand to that ! save your time and money else where
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July 2021 by Jeremiah Berube
Took me three days to get ahold of someone was my first issue. Then they said I'd need a significant down payment which I know I don't because of my cars value.The only positive I have is they didn't have me drive 4 hours for nothing but still have no desire for a place like this
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July 2021 by Sidney Eliepierre
Kyla’s the best, everyone come to her, she’s AMAZING! I had an awesome experience, even with a rough credit score, Frank was able to get me approved for a great rate, and is helping me get my credit score back up to a great number. Thank you Northshore Motors for such an amazing experience! I recommend everyone come here to get a luxury car for a good price!
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July 2021 by Robert O’Toole
Great experience 5/5. I came prepared after seeing a car on CARFAX, came in and the best part was the car was as good as in the pictures.My salesman was Camari, he was super understanding of my range and wants and needs. Got me through the process as seamlessly as possible.This is my third car purchase. It was by far the most seamless and painless process by far!Note: come prepared! It’s worth it!
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July 2021 by Michael Muniz
Iris was the deciding factor in my purchase.Her attention to detail was without match. I'll definitely recommend her services.
