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April 2023 by Justin Connors
CLOSEDDDDDD
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January 2023 by Kennyat Kwnphoto gmail
I am preparing to close my last account here.Decades long customer thru many name changes and location closings.Before my convenient local branch closed two years ago the new owners sent me many questionnaires and check lists to rate that branch with ?s like 'was I greeted with a smile?'. I felt like a spy. All favorable reviews from me. They closed the branch anyway and the new location was soooo much worse.Most tellers had strong accents; that plus face masks = a real communication problem.Two weeks ago I went there (Syosset) to close a cd. At some point hat branch had been shut down without a word. I walked around the building (10degreesF) to find the new address.The new branch had one teller; while waiting my turn I walked 10 feet to check if the rear entrance worked or had parking. The teller is still with the earlier customer so I'm in no hurry. Then a newer cust enters goes right to the teller. She serves him right away totally blowing me off. Btw the webster (or whatever they call themselves this week) cd interest rate was 0.01% compared to 4+% at rival bank. When I told the webster worker my new cd rate she said rates like that could ruin the economy... Really? Really? Your 0.01% interest rate cannot even buy a lollipop.This Syosset branch is on their third manager in weeks. Ask about that to see how fast they change the subject.The barber shop next door gives more confidence and a lollipop.AND do not answer with 'Response for the owner' .... Too little too late. Treat your customer with respect before they come to close their accounts.
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August 2022 by John F
Poor service and communication
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June 2022 by Penny Brill
Not helpful at all ! Its more inconvenient to bank with them since Astoria federal can't wait till I can stop my direct deposits so I can get rid of this bank
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November 2021 by AP Electric
Always a positive experience!
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May 2019 by Tom Capone
Really gone downhill since the Sterling acquisition. I kept the minimum balance to avoid a monthly fee, but found they started charging me a monthly fee anyway. I think they changed the requirements somewhere in the fine print. CFPB here we come.
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May 2019 by Ann Yang
Just tried open a bank account and customer service manager .name is Lorraine Saunders should go back to customer service school.She treat us very poorly. Chase us out the door!Sterling? Are you kidding me? She has no sterling qualities!She should work at the Bronx zoo!
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February 2019 by Ken Levy
if I could give it less than 1 start absolutely would this is the only Bank I'm aware of that cannot locate your account information utilize any ATM card
