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December 2023 by Robert P.
11:45 appt but we were 5 minutes late, our fault. But to tell us to sit around until 1pm because everyone takes lunch from 12 to 1 is a fucking a joke. Why either book 11:45 appts if that's the case, dumb management.
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December 2023 by Ben F.
Terrible. At least for mobile service. Not sure if they are a bunch of clowns or just Tesla in general. this will def be the last Tesla I get b/c service is so bad. don't need to pay this kind of $$$ per month for crappy service.
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November 2023 by Josh Chen
Horribly incompetent location to get service performed. I identified a scratch on the paint in the lower bumper area on delivery day back in September. I brought the car here for service to fix the scratch as it would be covered. They said no bumper available so they'll need to order and I can come back in 2 weeks to get the service done. I make the trip out to the service center the second time and drop it off for repair. It was apparently "fixed" and I come by to pick it up but the same scratch is still there. Instead of replacing the lower bumper, they replaced the lower fascia piece which was undamaged. The scratch I identified at delivery is still present. I don't even want to pursue this further because the incompetence is outrageous and I know it still wouldn't get resolved. Thanks for wasting my time.Service: Body & Trim
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October 2023 by sherin abraham
I had an issue with my Tesla X yesterday. We had to tow to Soyosset service location. We have had a bad experience long time ago at this service location. However, yesterday we were taken care of very well and our car was fixed by the end of the day. Everyone at this center was super nice. Thank you for this great location near us.
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October 2023 by Lourdes Qureshi
Ysterday,10/16/2023, for "recall" of trunk-top brought my Model 3 (2021) cuz it would open but not "full". Dissatisfied w service done. Was told that due to lower right damage the top trunk was not aligned. Clearly lower damage cannot be related cuz trunk top is too far. Was told to go to a Tesla registered body shop.Service: Electrical repair
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October 2023 by Marc G.
I brought my model S in for repair due to a loose charge port magnet. When I came in to pick up my car it had a huge indentation next to the charge port and a broken plastic cover that houses the brake lights adjacent to the charge port. When I told Amanda (manager) that I wasn't taking my car home this way she accused me of giving her my car this way and if I didn't take my car off the lot I would be charged a storage fee. You can never speak to anyone from the corporate office. Needless to say I will never buy another Tesla! Next time I will get a Lucid.
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September 2023 by Pat L
Got a leaking tire, went in to find out what happened as I don’t see nail in the tire. Turned out the nail went in and out and left a tiny hole. The guy claimed it is not fixable and wanted me to replace the tire for more than 400 bucks! Turned it down and went to a local shop and fixed it for 20 bucks under 5 mins. First time there, but I doubt I will be going back unless it is covered under warranty!
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September 2023 by Amylynn “Acidburn3953” S
Nope. Horrible, HORRIBLE customer service. I own a Tesla and was looking to upgrade. What a terrible experience. They literally ignore you and there's no way to make an appointment or speak on the phone. I bought my model 3 in syosset a few years ago. Very different experience.
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September 2023 by Lord Kate
Had an issue with my vehicle shaking and vibrating. Cause was found (tires foam came loose). In and out within 1 hour. Great team and friendly staff also.
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August 2023 by Rajib Mazhar Hasan
I have been taking my car here for the last two years. It's a very busy location often needing several weeks wait time to get an appointment. The staff is knowledgeable and not pushy at all. And they seem to be well organized with lots of repair items in stock.
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June 2023 by Gary Wu
Had a wheel alignment performed after realizing the car veered right after picking it up new. Great customer service, every one was nice and friendly. Was very quick, less than 45 minutes
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June 2023 by Henry C
This Tesla service center in Syosset has exceptional customer service. I've been coming here for years and they are always extremely friendly, go above and beyond and try and resolve any issues as best as possible. I brought my car in 45 minutes before my appointment due to work, they took me in right away and had me out in about 45 minutes. They even offered me a loaner car to go for a drive instead of waiting in the waiting area. The waiting area is very clean and has coffee, water and wifi access. Only downside is that sometimes there service could take a long time especially if they need to order a part. If that is the case they will try to get you a loaner car and if they do not have one available they will give you uber credit. I highly recommend this service center and really appreciate their customer service!
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June 2023 by Larry Hazan
I made an appt weeks ago for 8-1 on 6/13. The day of my appt at 1:20 I get a text that they are not coming and changed appt for a few days forward film 8-1 Again. Go try to get someone on thePhone. It’s time Tesla gets some real competition!!!!
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May 2023 by Brian U.
I went to the Tesla Service Center in Syosset. Aneya helped me get a few things repaired. She was honest and helpful. Great Service - thanks!
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May 2023 by yt4415
Replacement of the cable to the right fender camera was completed without issue. However after a 15 minute test drive the technician failed to notice that my driver's side wheelbearing was bad. A week later I discovered this when my tire technician drove the car In conjunction with changing my tires from winter to summer. The front end was noisy when I dropped it off at the Latham service center. However I thought it was just the winter tires.Service: Electrical repair
