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December 2023 by Ricardo W.
I got a om flyer from this place. It came brand new and works great and the packaging is well situated but the only downside is that the box isn't original Se box
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November 2023 by Lisa H.
I found Jen's Cycles online. They had the best prices for an indoor trainer I wanted. I had an issue with the online ordering and called the store directly. Their customer service was so amazing. They had their online IT rep call me directly and took my order over the phone. The equipment arrived within 2 days! I wouldn't hesitate ordering anything from them again...
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October 2023 by Brian Morris
Went to Jen’s to have a derailleur issue on my Cannondale Supersix looked at and Alex expertly found the solution. Knowing I was going CO with the bike he made sure everything on the bike was perfect. He even rode around the parking lot himself!
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September 2023 by Derrick Staten
Disassembled and shipped a bike for me (via BikeFlights) then received and reassembled the bike 18 months later. Upon pickup they determined I was never charged for the initial disassembly and packaging. They were super kind about it and even discounted the older charge. Won’t hesitate to go to them with future cycling needs.
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August 2023 by Cupid Baby
When my husband and I first walked into the store, a young man by the name Liam leaped to his feet from behind the customer service desk where he had been sitting and greeted us pleasantly. That was an immediate plus in my book. Liam was very attentive and well informed. He answered all of our burning questions and suggested options that we would never of thought of on our own. He was patient and he was kind. He did some heavy lifting by physically removing several bikes from their racks for us to try outside. Never once did he display any annoyance. In fact, it was his consummate professionalism that sold us on purchasing two bikes because we had planned on visiting other bike shops that day. He also upsold us on helmets, bike lights for safety, water bottles etc. He told us about the warranties and gave us a dates to come to tune up our bikes. We left the store feeling confident about our purchase due fully, not in part, because of, Liam. Thank you, Liam!Great store with lots to chose from.
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August 2023 by Martin Tanley
Was a great experience. Dave helped me and let me ride a Santa Cruz chameleon and feel out the bike so I could decide on possible options. I didn't buy anything on this day but the whole staff was very knowledgeable and friendly. They have all top of the line bikes and don't try and push a sale down your throat. Will be going back. A++ experience
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July 2023 by Thomas McGoldrick
I rented a bike from them and they provided outstanding service. Strong recommend.
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July 2023 by TANIA SIERRA
I would like to give 6 stars to Dylan.Amazing experience buying a Se bike for my son. He was so helpful, kind and gave us knowledge on the bike.definitely I recommend this place to buy a bike.Also they have a huge selection !! Thanks Dylan
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June 2023 by TCB
Purchased three bikes, some shoes, tires/accessories from them and they’ve always been the absolute best. The service department led by Alex is top notch. Had my 29” front fork and rear suspension serviced and they were like new. When I bought a bike for my son and brought it in for its 30 day free service, they replaced a handlebar end cap he lost during a tree clip without even my noting it. That’s the kind of service and attention to detail we appreciate. Thank you to the wonderful team!
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June 2023 by Sydney Somers
Came in today looking for a one size fits all bike - Dave and Brett were both super helpful in helping me find a bike that would truly let me do it all. Knowledgeable staff, answered all my questions, and very friendly. Overall great experience! Highly reccomend.
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June 2023 by TMB
Purchased three bikes, some shoes, tires/accessories from them and they’ve always been the absolute best. The service department led by Alex is top notch. Had my 29” front fork and rear suspension serviced and they were like new. When I bought a bike for my son and brought it in for its 30 day free service, they replaced a handlebar end cap he lost during a tree clip without even my noting it. That’s the kind of service and attention to detail we appreciate. Thank you to the wonderful team!
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May 2023 by Paula Smith
Just had the best experience purchasing two Specialized Hybrid bikes and all the necessary accessories from Bicycle Planet in Syosset. Brett and the entire staff are knowledgeable, helpful and wonderful to work with. They have a great selection too. I highly recommend them! Looking forward to riding this summer.
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May 2023 by Juan Carlos Uribe
Great crew…they go the extra length to make sure your bike is correct…they ALWAYS follow through. I highly recommend this shop !You can’t go wrong with master mechanic Alex !
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May 2023 by Harry B.
Knowledge staff and excellent service. This place is one of the view Shimano certified service centers so that's a really nice plus. Their inventory is great too!
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February 2023 by G L
What an amazing experience I just had. I walked in 10 minutes before closing with a bike I bought over 2 years ago. Back tire and seat needed to be fixed. The gentleman in service told me to wait and he fixed it on the spot. Also didn’t charge me for it because he said it wasn’t a big deal… well the bike is working now so to me it is a big deal. Glad we bought the bike from here and will definitely be coming here to purchase another when needed.
