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August 2023 by Michael Boruchov
I’m truly happy I went to gallery auto. Derek and josh help me get into my dream car with no headaches. Fast process and car was in great condition. I drove home with big smile on my face.
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July 2023 by Sabrina Jackson
Upon careful examination, I have uncovered discrepancies between the installment contract submitted to the "financing institution" and the copy I personally received. Alarming irregularities have come to light, such as the presence of a forged signature attempting to resemble mine, a noticeable disparity in the salesperson's signature, variations in dates, and significant differences in the financial terms, including the finance charge, as stated in the financing institution's copy. These acts constitute fraud and are clearly illegal. Despite numerous attempts to communicate with the dealership regarding this matter, they have failed to provide any response or assistance to remedy. It is important to emphasize that the forged contract is not only counterfeit but also deceitful, thereby rendering my signature legally invalid and unenforceable. Consequently, no valid contract was ever established on my behalf. It is essential to emphasize that fraud has no statute of limitations. As a conscientious consumer, I have fulfilled my obligations in seeking a resolution, while the dealership has willfully disregarded each of my attempts. Consequently, I must now take the necessary actions to safeguard my federal rights as both a consumer and a victim of identity theft.
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July 2023 by Clarence C.
IF I CAN GIVE 0 STARS, I WOULD. this has to be one of the worst places to buy a car. Went in to buy a car with my dad who happens to be a Nassau County Sherif, waiting in the showroom for 30 minutes for a representative who didn't know shit bout the dealership. Completely screwed me out of my deal that I had. Cashed in the check instead of putting it towards the deal. They owe me about 40k and still wont show up to court. This place is a joke, if you ever want to have your time wasted or be disrespected. this is 100% the place for you. Bum ass Indian owner don't even wanna come outside. Kyla has to be the WORST SALES PERSON OF ALL TIME.
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May 2023 by Peter T.
These guys a scammers to the max, purschased a 2014 porsche panamera, owned it for 48 hours and took it to porsche, come to find out it had 35k-50k in damages that were related to the engine and problems you couldn't easily identify. They wouldn't answer one phone call. I live 3 hours away. Porsche told me the vehicle was never certified and was going to be a money pit of issues. These guys could care less even with a warranty program purchased and paying over 50k for the vehicle. They will rob you and you will owe the banks and someone to fix your approved LEMON from them. You might as well destroy your credit and refuse to pay for a junk vehicle they sold you. Thats what i did and couldn't be happier. Stay clear of this place if you want to keep your good credit and not buy a piece of trash these guys are selling for full MSRP price. I have told every person i know about this place and making sure no one is victim to this place, and has to face these monsters like Frank the owner who looks like the hamburgular and his accomplice Felix. They will pretend they are your friend right up until you sign the contract and then they dont know you. I mean you sign the deal with them you have just lost your shirt and they know it. They will not help you fox your vehicle, if you live far from this place, YOU ARE ON YOUR OWN! Avoid at all cost this place. These 1 star reviews are the gods honest truth about this place. Felix is a thief, Frank is a thief, Nick the finance guy is a thief, these guys are scammers and you will be sorry. Avoid Avoid Avoid unless you want to end up with the bad end of the musical chair games they are playing with their vehicles. The Contracting will work against you, they will mislead and lie the entire time and you will have no way of defense. You will get a real lemon vehicle here. These reveiws i repeat are real. Dont come here! Frank the owner is straight up an evil dude!
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April 2023 by Jordan G.
First , this isn't to bash anyone because the Finance manager Nicki was super nice and some people I've come in contact with there was nice but this is just the honest trust and it's time to tell my story. As a first car buyer this was the absolute worse experience I've had in life. I bought a 2015 Audi Q5 from this place October 3, 2021. I've had issues ever since I've had this car. Mind you I didn't get this vehicle until like October 27 that month because they kept giving me the run around with title for the car. I should have known that was my first red flag. I finally got the car from them, had it for like 1-2 weeks and then the oil lights comes on. I took the car back and they kept it for like a day and then gave it back to me and said everything was fixed. A couple weeks went by and the oil light came back on and I called and took it back in to them. They had a new person there everytime I would come in it was a new service person giving me false info and the run around along with the dealership itself. They claimed they fixed the oil issue so I went on my way. Had the care a few more weeks and the oil light is back on. I took it to the Audi Dealership this time just to find out the car is burning oil and have some oil issue wrong with it. I didn't get the work done right away on it but it had some other issues like needed the spark plugs replaced, filters , and some rusted Pipe underneath that needed to be replace. Ended up spending about $3000 at Audi to just fix this issue. The car continued to have the oil leak issue and I was fighting with the dealership to help me and to fix the issue and to pay for the damages but they refused to do so. I found out Feb 2022 that my car had a an extended warranty on it, which I had no clue , so at this point I took it into Audi to try and get it fix. The warranty refused to pay for this damages along with Northshore motors and I ended up having to pay about $7000 to get this car fix and the oil issue fix. Now mind you , I just got this car in October of 2021 and it's been in the job majority of the time. Audi had my car from Feb until July fixing the issues that was wrong with my car. So I finally got that fix and when I thought everything is find and I finally want have to spend anymore money on this car like this in January my car started doing a jerking and my first thought is OMG I hope it's not the transmission. I took it back in to Audi and they seem to think it's the transmission trying to slip and go out. I'm like this have to be great. March 15, 2023 I took my Audi back to the Audi dealership because the malfunction light came on and they said it's the catalytic converter and the transmission. Sends me a bill for $21,000 for the repair. So now it's parked because I don't have that type of money to put in this car again especially after just putting $10000 in it last year. This has been the worst dealership I've dealt with and nobody was of help. This is just heart breaking because I worked so hard to get this car just to have all these issues wrong with it. This car had to have had issue with it and seems to be a lemon and they still sold this car had to know all these issue with it. I don't know how this car passed for inspection in NY. I just don't get it. Somebody , Anybody that can offer advice or help please reach out to me because I can use the help. I just wish this dealership had of helped me and tried to do something but they didn't. Every time I would call to speak with a owner no one would let me speak to one. I am just heart broken.
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February 2023 by travis stuart
Trash company, all the reviews about bait and switch and borderline scam sales tactics are completely accurate. They will try to keep you there as long as possible to wear you down. Everything will sound good until you are literally about to sighn the documents. That's when the extra thousands in hidden charges are revealed. They are not upfront or honest about the prices they advertised. They hope to wear you down to the point that once the hidden charges are revealed you'll just sighn because you don't want the whole day to have been a waste. Stereotypical used car dealer, stay away if you don't want you're time wasted.
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February 2023 by Clarence Castillo
STAY AWAY !!!! STAY AWAY!!! STAY AWAY!!!If I could give 0 stars I would. I received an “I owe you” slip from the finance manager to get the front bumper replaced since there was a huge chunk missing , as well as a $1200 check that was apart of the “Financing Agreement”. A couple days after I received the car, I went back to schedule an appointment to get my front bumper repaired. I was then told that by the GM that the financing manager quit and signed an unauthorized “I owe you” slip, so I wasn’t going to receive my $1200 check or get my front bumper fixed. I went back every single day for a week trying to fight and get my check and bumper repaired but ended up with “ Sorry, I can’t help you”. Not to mention that all of the sales personnel were rude and have no product knowledge or have an idea what cars they have in there inventory. One in particular Kayla, she was very rude and has no clue what is going on. This place is disgusting, I advise everyone to stay away from this dirt hole.
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February 2023 by James J.
Fruads!!! They'll tell you one price then when you get there they add 5-7k more, ohh & if your financing they'll make sure you get the worst deal possible.
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October 2022 by Michele Evans
These guys are awesome, down to earth and overall want you to have the best experience. Automatically hit it off with the salesman as soon as I walked in and we got along like long lost friends. The finance guy was amazing with what he set me up with and I felt like one of the guys the whole time I was there. Top tier service from top tier guys, their vehicle selection is awesome and they really take care of you. I recommend these guys to everyone, you wont be disappointed. Trust that!
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October 2022 by Carlette Gregoire
I definitely recommend NORTHSHORE MOTORS. I had a pleasant experience buying a car from them. From day one when I was in New York to check the car they were very professional providing all information, but without insisting. Moving forward, a couple of days after some chatting end up buying the car and arranged transportation. They provide arrangements for the car to be ready for carrying out by truck with proper care. I’m mentioned that because it was an antique car and old cars deserve some attention. The whole sale process run smooth as glass. I’d give 10 stars for them. It’s good to know we can find good people running a car dealer business these days.
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October 2022 by Charles Howell
First Time Car Buyer With NORTHSHORE MOTORS And I Do Not Regret It. His Staff Are Wonderful. HE Made A Great Offer On My Trade And Gave Me A Nice Deal On The Vehicle That I Purchased. Phone Calls And Emails Are Returned And / Or Replied To Within A Very Timely Manner. The Purchase Was So Simple And Quick Unlike My Other Purchases And Other Dealerships. I Would Not Hesitate To Buy Another Vehicle From Them.
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October 2022 by Hayden Bishop
This was my first time purchasing a car fully in my name & he made my experience great! Upon arrival with no appointment I got right in the car I saw online & test drove it. He was quick with everything, personable & overall great. He really worked with me. The same day I drove out with my challenger. I will definitely be back when I purchase my next car. They have a great line up too.
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October 2022 by Cooper Allen
Ive been to so many dealers trying to find something perfect for me despite my past records with cars. And some way some how they helped me find my dream car with and amazing deal. I couldn’t be any more happier and i am definitely looking forward on purchasing all my future cars with him. Thanks again and i will highly recommend you guys to all my family member ?
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October 2022 by Jason George
He worked with me on finding a good car at an affordable price. You can tell he tries his best to meet customer demands regardless of what they ask for. I brought someone else here who worked with Moe on buying a new Jeep at a good price. It doesn't look so fancy on the outside but he's got some quality used cars.
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October 2022 by Jonatgan Elliott
Great Place To Get A Super Clean Used Car. My Previous Car Kept Breaking Down And I Wanted To Upgrade. He Found Me A Car That Was Exactly What I Wanted. Wouldn'T Go Anywhere Else To Purchase A Car. So Nice And Helpful!! They Have Wonderful Cars And A Beautiful Showroom. Will Be Returning Anytime I Need A New Car Or Service. Great Job!!