AAA is a well-established American organization known for its reliable services and friendly support. With a commitment to serving its members' needs, AAA offers assistance 24/7 for various situations, including travel planning, insurance, and vehicle services. Members appreciate the expert advice provided, whether for a family trip or unexpected car troubles. Customer experiences highlight the helpfulness of employees, such as Mohamed Sillah, who provided excellent roadside assistance, and a staff member who efficiently processed an international driver’s license in under ten minutes. However, some reviews mention concerns about the turnover of travel agents, which can make it challenging for members to maintain continuity when planning their trips. While the service is generally quick and friendly, there are instances where wait times were longer than expected, particularly when multiple staff members were available. Despite this, customers note the pleasant environment and the availability of travel items for purchase, making visits enjoyable. Overall, AAA continues to focus on providing peace of mind and keeping communities safe.
My car battery died during the worst storm Syracuse has had in years. I had my young daughter with me, and Chris was there within 20 minutes to help replace it. He was quick, kind, and told us to stay inside the closest building while he handled it. I can't thank him enough, he's the best!!!
December 2024
Helpful, professional, friendly, and efficient. I got my international travel license here and they made it very easy.
November 2024
I've used their travel agents every year for the past 4 years but I wonder why none of the agents stay. Nancy, Geri, Anna, bypassing untrained Sarah, now working with Robin. Every year I find out my prior agent left and I have to find one I like again.
