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February 2024 by Jeff Norton
Fair and reasonably priced.Excellent customer service.
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November 2023 by Jeffrey Carter
Very knowledgeable staff, very friendly and helpful too.!! Highly recommend stopping in to see their huge selection on BMX bikes, lowrider bikes, vintage, electric E bikes, mountain bikes, road bikes, etc. TONS of parts in stock, plus they will work on your bikes too.!! Stop in and give them a try before being disappointed by scammers on the interwebs.!! Definitely a one stop shop for all your riding needs
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September 2023 by Carol Sprouse
Had a great experience getting my bicycle! Chris was phenomenal and extremely knowledgeable. Would highly recommend! The only thing I can say on the downside that one would like to know ahead of time is the service charge that will be applied if using a credit card. So bring cash or check to avoid the 3.5% surcharge.
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August 2023 by Cheryl H.
Stopped in today to see if they had a fender stay (runs from wheel hub to end of fender) for my cruiser Schwinn. Mine had broken in two. Not only did they have one (luckily) but they took it in and put it on for me! They also found that my chain was loose (greased it and tightened it), my left pedal wasn't tight (removed and re-seated it) and tightened my seat! I did not get the name of the gentleman who helped me but he was young and had dark hair and glasses. Thank you!
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August 2023 by Gio Melendez
They a great family business God bless them and very honest and affordable
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June 2023 by Richard M.
The staff at Advanced Cyclery always take great care of my bike. I'm always pleased with the results!! I highly recommend them!!
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May 2023 by Yasmeen Hembree
I was recommended this place when I first started my biking journey and boy was it a good one. Chris is the man ?? super accommodating and knowledgeable and does excellent work. Best place to go for your biking needs ?
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May 2023 by Tiquer
Stopped in for an emergency repair while cycling the canal. The tech could not have been more helpful and capable. He got us back on the trail in no time. Thank you!
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October 2022 by Michael Lehtonen
Was on vacation this summer and handlebars broke on the first day(totally unusual I know). Was planning on daily riding, so was totally bummed and stressed when it happened. Appreciate the guys getting me in and out in one day! (New handlebars, tape, labor)
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September 2022 by Galois Deer
I don’t think they test ride bikes after making repairs. Nor do they listen very closely when I am explaining a problem I’m having. I crashed my bike and brought it in for them to fix/replace anything that was broken. They fixed all the obviously broken things, but my shifter was not functioning properly (this issue predated the crash). I thought it was the derailleur needing adjustment, so i was a bit annoyed that they didn’t adjust it for me, but eventually I got around to trying to adjust it myself; I couldn’t get it right, so brought it to them saying as much, but they determined the shifter was broken (again, I had the issue before the crash, why didn’t they catch this when fixing everything then?). They replaced the shifter and I got my bike back, but the derailleur was still scraping on every gear setting! Not only that, I’m now realizing part of the issue is that my bottom bracket is incredibly loose and the chain rings are visibly warped! I’m not an experienced mechanic, so I’m slow to recognize these problems, but this is their job! How did they miss such obvious problems???Again and again I’ve come in with a problem, payed hundreds of dollars, and then left still having problems! And that’s not to mention my bike being in their shop for months on end and not being given an update, then calling and asking about the progress and was told they’d call me back with an update, and then not calling me back.Will never go back, and I am telling all my friends never to go there either.
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September 2022 by John McG
Needed new tires during my Canal trip and they had the perfect hybrid tire. Very helpful.
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August 2022 by J Cart
Took my bike. Took my kid's bike(2) and an E-bike(wife) for repairs and simple part replacement.. Only spent $78 in total. Wow. And they custom bikes like crazzy..
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August 2022 by Sandy Nydahl
Chris was awesome!!!! I am currently riding the Empire State Trail from Albany to Buffalo. My front derailleur stopped working yesterday morning. Thankfully we were in the area. Chris dropped everything and got me back in business plus he tightened my kickstand and found me a new tube plug. And he didn’t charge me a dime. THANK YOU!!! Biker folks in Syracuse are very fortunate to have such a great shop!!
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July 2022 by Matt Matthews
Very friendly, courteous, and welcoming.Like most bike shops, each employee is exceptionally knowledgeable in a particular niche of cycling and has decent knowledge more broadly on cycling as a whole.The guy who worked on my touring bike (great guy. I think he’s one of the owners?) did a fantastic job for possibly too low of a service rate. Usually I have to finish a mechanic’s work within a few miles. I got all the way to Boston without needing to tighten one thing. [chef’s kiss]Prices are what you’d expect given the descending value of The Dollar, but they’re still competitive with other brick and mortar shops. The shop itself, while not fancy, is a nice enough place to be in- clean & well lit.Very, very few bike shops have more than a quarter of the selection of components, accessories, and apparel as you’d want, which is understandable if you have any experience in independent retail. This shop isn’t much different in that regard, but what they do have is nice enough.Pretty great selection of new bikes for most disciplines and also some decent casual townie/beach cruisers. If you’re looking for an old cheap beater bike frame to build up into a theftproof commuter/bar bike, they have possibly the best selection in town of those (albeit, most of them have their old garbage components still mounted). Proper vintage framesets are present, dope af, but “not for sale”.Slight bonus: there’s a cool indy guitar shop upstairs and sometimes you hear some great players trying out amps and making pretty sweet sounds for a minute or two.
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May 2022 by Original Dj CLiFF
Very good service, in and out with my pedals changed ?
